Summary: The Council has offered alternative housing via a Social Landlord, Miss X wishes to withdraw her complaint. Therefore, we will not investigate.

The complaint

1. Miss X complains the Council declined her application in January 2020. She wished to be moved to another property.
2. Miss X further complains the Council then accepted her application in January 2021 for the same reasons where she had previously been denied.
3. Miss X complains the Council will not place her on their allocation list where she would have been had she been accepted in January 2020 and she has therefore been disadvantaged.

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The Ombudsman’s role and powers

4. We can decide whether to start or discontinue an investigation into a complaint within our jurisdiction. (Local Government Act 1974, sections 24A(6) and 34B(8), as amended)

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How I considered this complaint

5. I considered information provided by the complainant.
6. I considered the Ombudsman’s Assessment Code.

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My assessment

7. Since making her complaint to us, Miss X has been successfully nominated for a new-build house.
8. Miss X no longer wishes to complain as she will be getting the keys to her new property towards the end of the month.

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Final decision

9. We will not investigate Miss X’s complaint because she has chosen to withdraw it following successful nomination for a property she sees as suitable for her and her child.

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Investigator's decision on behalf of the Ombudsman