Summary: We will not investigate this complaint about the way the Council dealt with Miss X’s family when they were homeless.

The complaint

1. Miss X complains the Council failed to help her family when there were homeless and placed them in unsuitable accommodation.

Back to top

The Ombudsman’s role and powers

2. We can decide whether to start or discontinue an investigation into a complaint within our jurisdiction. (Local Government Act 1974, sections 24A(6) and 34B(8), as amended)

Back to top

How I considered this complaint

3. I considered information provided by the complainant and the Council.
4. I considered the Ombudsman’s Assessment Code.

Back to top

My assessment

5. We cannot investigate this complaint. I am unable to provide any further details of the reasons why as this relates to third party information, and I do not have permission to share this with Miss X.

Back to top

Final decision

6. We will not investigate Miss X’s complaint.

Investigator’s decision on behalf of the Ombudsman

Back to top

Investigator's decision on behalf of the Ombudsman