Summary: A Council tenant complained the Council had unreasonably refused to transfer him to another property due to the excessive service charges for his current accommodation. However we will not investigate the tenant’s complaint. This is because there is no sign of fault by the Council in the way it has dealt with his transfer applications which has caused him an injustice to warrant our further involvement.

Final decision

31. We do not have reason to start an investigation of Mr B’s complaint about the Council’s refusal to transfer him in view of excessive service charges at his current accommodation and his wish to buy a freehold property. This is because there is insufficient sign that fault by the Council has caused Mr B an injustice to justify an investigation in his case.

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Investigator's decision on behalf of the Ombudsman