Decision search
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Birmingham City Council (24 005 382)
Statement Closed after initial enquiries Council tax 15-Jul-2024
Summary: We will not investigate Mrs B’s complaint about the Council charging her full council tax even though the Council does not maintain the road where she lives. This is because there is not enough evidence of fault to justify an investigation.
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Stafford Borough Council (24 005 443)
Statement Closed after initial enquiries Planning applications 15-Jul-2024
Summary: We will not investigate this complaint about how the Council dealt with the complainant’s planning application. This is because the complainant has appealed, or could have appealed, to the Planning Inspector.
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Birmingham City Council (24 005 518)
Statement Closed after initial enquiries Council house sales and leaseholders 15-Jul-2024
Summary: We will not investigate Mr B’s complaint that the Council has delayed processing his Right to Buy application. This is because it is reasonable for Mr B to serve legal notices on the Council, and if needed, take the Council to court.
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Babergh District Council (24 004 411)
Statement Closed after initial enquiries Parking and other penalties 15-Jul-2024
Summary: We cannot investigate this complaint about the Council’s decision to increase public parking charges in its area. This is because we cannot, by law, investigate a complaint where the issues raised affect all or most of the people living in a councils area. In any event, there is insufficient evidence of the complainant being caused a sufficient level of personal injustice and the evidence suggests it would be reasonable to challenge the Council’s decision in court.
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London Borough of Bromley (24 003 866)
Statement Closed after initial enquiries Council tax 15-Jul-2024
Summary: We will not investigate this complaint about the complainant’s council tax band. This is because there is insufficient evidence of fault by the Council.
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Manchester City Council (22 013 540)
Statement Closed after initial enquiries Other 15-Jul-2024
Summary: Mr X complained on behalf of a charity that the Council removed charitable business rate relief in 2021. Mr X said this caused a strain on the charity’s operation. We have discontinued our investigation into this complaint. This is because the complaint is late, and there are no good reasons to exercise our discretion to investigate.
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Mid Sussex District Council (24 000 715)
Statement Upheld Disabled facilities grants 15-Jul-2024
Summary: Mrs F complained that both Councils failed to agree adaptations to the family home needed by her husband and children. We upheld the complaint, finding both Councils acted with fault contributing to an impasse where no application for grant funding had been made. This caused distress. The Councils accepted our findings and at this statement, we set out the action they have agreed to take to remedy this injustice and improve services.
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Tameside Metropolitan Borough Council (23 019 237)
Statement Upheld Other 15-Jul-2024
Summary: Mrs M complains the Council has not provided overnight respite care for her children since August 2022. We uphold Mrs M’s complaint. The Council has agreed to make a symbolic payment to acknowledge the impact on Mrs M and her family.
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Devon County Council (23 020 238)
Statement Closed after initial enquiries Looked after children 15-Jul-2024
Summary: We will not investigate most of Mr X’s complaint because the issues complained about are over 12 months old and the complaint is therefore late. We will not investigate some of Mr X’s complaint because it is reasonable to expect him to take the matter to the Information Commissioner’s Office.
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Solihull Metropolitan Borough Council (23 020 380)
Statement Upheld Disabled facilities grants 15-Jul-2024
Summary: We will not investigate Miss X’s complaint about how the Council responded to her request for a disabled facilities grant. The Council has already apologised for incorrect advice it provided in a telephone call. Further investigation would not lead to a different outcome. There is also not enough evidence of fault in the Council’s decision Miss X is not eligible for the grant to justify our involvement.