Decision search
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Birmingham City Council (23 016 117)
Statement Closed after initial enquiries Disabled facilities grants 15-Jul-2024
Summary: We will not investigate this complaint about the Council’s refusal of a disabled facilities grant for an adaptation to Mr X’s property to meet the needs of his children. There is not enough evidence of fault in the way the Council reached the decision to warrant our further involvement.
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Hertfordshire County Council (23 016 196)
Statement Upheld Special educational needs 15-Jul-2024
Summary: Mrs X complained about the Education, Health and Care Plan process. She said the Council had delayed identifying a specialist placement for her son. She also said the Council’s communication had been poor. We find the Council was at fault. This caused significant distress to Mrs X. To address this injustice caused by fault we recommend the Council apologise, make a symbolic payment and remind staff of the statutory timescales.
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Birmingham City Council (23 016 475)
Statement Upheld Allocations 15-Jul-2024
Summary: The Council delayed assessing Miss B’s housing application and then wrongly decided not to carry out a review of its decision. The Council has agreed to apologise and make a payment to Miss B. It has also agreed to make service improvements.
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Teignbridge District Council (23 017 002)
Statement Not upheld Homelessness 15-Jul-2024
Summary: Ms A complained about the Council’s decision to house another tenant in her social housing building. She said the Council had not carried out an appropriate risk assessment which caused significant distress to her and her child. We did not find the Council at fault.
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Leicester City Council (23 015 367)
Statement Not upheld Assessment and care plan 15-Jul-2024
Summary: Mr X complained the Council withdrew the support provided to him without a proper assessment of his needs. I find no fault in the way the Council assessed Mr X’s care and support needs. It acted in accordance with the law therefore I am unable to question the decisions made.
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Leeds City Council (23 017 763)
Statement Upheld Special educational needs 15-Jul-2024
Summary: There was fault in the way the Council handled a transfer of an EHC plan and in its failure to secure alternative education when a child was unable to attend school due to ill-health. The Council will apologise, make symbolic payments, and carry out service improvements. The complaint is upheld.
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London Borough of Lambeth (23 018 775)
Statement Upheld Allocations 15-Jul-2024
Summary: Mr T complained the Council wrongly made an offer of accommodation to him, and then withdrew the offer. He says the Council has caused substantial disappointment. We found the Council at fault. The Council has agreed to acknowledge the injustice it caused to Mr T by way of a payment of £200.
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Essex County Council (23 011 007)
Statement Upheld Special educational needs 14-Jul-2024
Summary: Mrs X complains the Council failed to follow the statutory time limits for dealing with her son’s Education, Health and Care needs assessment and issuing his Education, Health and Care Plan. On the evidence provided we intend to find fault with the Council for delay and have recommended a symbolic payment for the distress and frustration caused to Mrs X.
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Derbyshire County Council (24 002 917)
Statement Closed after initial enquiries Domiciliary care 14-Jul-2024
Summary: We will not investigate Miss X’s complaint, regarding her late mother Mrs Y, about the actions of the carer when Mrs Y died, the differing accounts of the incident, and the Council’s complaint responses. We cannot make a finding that the carer’s actions contributed to Mrs Y’s death. There is insufficient personal injustice to Miss X caused by the records issue to warrant investigation. We could not add to the Council’s investigation of the matters. We do not investigate councils’ complaint-handling where we are not investigating the core issues giving rise to the complaint. An investigation would not achieve a worthwhile outcome for Miss X.
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London Borough of Barnet (24 003 101)
Statement Upheld Council tax 14-Jul-2024
Summary: We will not investigate this complaint about the way the Council managed changes in the complainant’s circumstances relating to council tax. This is because the complaint has been resolved.