Decision search
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Statement Closed after initial enquiries Commercial and contracts 16-Jul-2024
Summary: We cannot investigate this complaint by a parish council about the Council’s decision to dispose of land which it owned. We have no jurisdiction to investigate complaints by public service bodies.
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Statement Closed after initial enquiries Planning applications 16-Jul-2024
Summary: We will not investigate this complaint about planning permission as there is no evidence of fault causing sufficient injustice to warrant investigation.
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North Tyneside Metropolitan Borough Council (24 005 229)
Statement Closed after initial enquiries Planning applications 16-Jul-2024
Summary: We will not investigate this complaint about how the Council has dealt with a planning application. This is because the complaint is late. It is also unlikely we would find fault by the Council.
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Norfolk County Council (23 005 561)
Statement Upheld Residential care 16-Jul-2024
Summary: Ms D complained about the care and treatment of her late father, Mr F, by Trinity Surgery and a care home commissioned by Norfolk County Council. We have not found fault by Trinity Surgery. There were some faults by the care home and Council relating to document management, care planning, communicating with Ms D and Trinity Surgery, and complaint responses. We have not upheld the other complaints about the care home and Council. We have recommended the Council apologises to Ms D. The Council accepts our recommendation, so we have completed our investigation.
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Statement Not upheld General practice 16-Jul-2024
Summary: Ms D complained about the care and treatment of her late father, Mr F, by Trinity Surgery and a care home commissioned by Norfolk County Council. We have not found fault by Trinity Surgery. There were some faults by the care home and Council relating to document management, care planning, communicating with Ms D and Trinity Surgery, and complaint responses. We have not upheld the other complaints about the care home and Council. We have recommended the Council apologises to Ms D. The Council accepts our recommendation, so we have completed our investigation.
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Statement Not upheld General practice 16-Jul-2024
Summary: Ms D complained about the care and treatment of her late father, Mr F, by Trinity Surgery and a care home commissioned by Norfolk County Council. We have not found fault by Trinity Surgery. There were some faults by the care home and Council relating to document management, care planning, communicating with Ms D and Trinity Surgery, and complaint responses. We have not upheld the other complaints about the care home and Council. We have recommended the Council apologises to Ms D. The Council accepts our recommendation, so we have completed our investigation.
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North Northamptonshire Council (23 006 332)
Statement Upheld Alternative provision 16-Jul-2024
Summary: Mrs X complained the Council delayed in re-assessing her child D’s Education, Health, and Care needs, and failed to ensure D received a suitable education and special educational needs support. There was fault by the Council which caused D to miss education and special educational needs support. This also caused avoidable distress for D, and avoidable distress, time, and trouble for Mrs X. The Council agreed to pay a financial remedy, and ensure suitable education and special educational needs support is in place for D without delay. It will also review its complaint handling processes and issue reminders to staff who handle complaints.
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Lancashire County Council (23 007 251)
Statement Upheld Special educational needs 16-Jul-2024
Summary: Mrs X complained about the Council’s actions in relation to her child’s education, health and care plan and delays in responding to her complaints and other correspondence. We find the Council was at fault. This caused significant stress to Mrs X and her child went without education. To address this injustice caused by fault the Council has agreed to make several recommendations.
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Statement Closed after initial enquiries Licensing 16-Jul-2024
Summary: We will not investigate this complaint about the Council’s response to the complainants reports of noise nuisance and damage to property. There is not enough evidence of fault in the Council’s actions to justify an investigation.
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London Borough of Lewisham (23 019 302)
Statement Upheld Looked after children 16-Jul-2024
Summary: The Council was at fault for failing to investigate Ms X’s complaint about the support she received as a Care Leaver at stage two of the statutory complaint procedure for complaints about children’s services. The Council has agreed to apologise, make a payment to Ms X, investigate the complaint, and act to improve its services.