Decision search
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Cheshire East Council (25 006 381)
Statement Closed after initial enquiries Highway repair and maintenance 24-Sep-2025
Summary: We will not investigate Miss Y’s complaint about highway maintenance and road closures near her home. This is because there is not enough evidence of fault to justify investigation.
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London Borough of Croydon (25 006 393)
Statement Closed after initial enquiries Allocations 24-Sep-2025
Summary: We will not investigate Ms X’s complaint about the Council’s handling of her homelessness application and her unsuccessful bids on two properties in 2023. This is because the complaint is late and there are no good reasons for us to exercise discretion.
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Essex County Council (25 005 351)
Statement Closed after initial enquiries Child protection 24-Sep-2025
Summary: We will not investigate this complaint about the Council’s involvement with Mr X’s family. This is because there is not enough evidence of fault by the Council to warrant our involvement.
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London Borough of Waltham Forest (23 020 213)
Statement Upheld Allocations 24-Sep-2025
Summary: Miss W complains about the Council’s handling of her need for rehousing following alleged acts of anti-social behaviour against her. She says the Council delayed in finding her alternative housing and, once it did make her an offer, that this was unsuitable for her household’s needs. We found the Council delayed in deciding whether to offer Miss W alternative accommodation. It also failed to appropriately consider and decide the matter of suitability, as well as her request for an internal review. The Council’s fault ultimately delayed Miss W being rehoused in suitable accommodation and meant her concerns about the property offered were never considered. The Council has agreed to our recommendations to remedy the significant injustice caused.
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Sheffield City Council (24 005 834)
Statement Closed after initial enquiries Assessment and care plan 24-Sep-2025
Summary: We will not investigate this complaint about information recorded in Miss B’s care plans she says is inaccurate. Any injustice is not significant enough to justify our involvement.
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North Hertfordshire District Council (24 009 344)
Statement Not upheld Allocations 24-Sep-2025
Summary: Mr X complained the Council initially did not allow him to join its housing register, then after letting him join the housing register did not consider him for properties which had a planning restriction for local parish residents only. We have not found the Council at fault.
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Transport for London (25 007 613)
Statement Closed after initial enquiries Parking and other penalties 24-Sep-2025
Summary: We will not investigate this complaint about a Penalty Charge Notice because it is reasonable to expect Mr Y to appeal to the Traffic Enforcement Centre and the London Tribunals.
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North Northamptonshire Council (25 007 985)
Statement Closed after initial enquiries School transport 24-Sep-2025
Summary: We will not investigate this complaint about the Council’s decision to refuse Mrs X’s application for free home-to-school transport for her child. This is because there is not enough evidence of fault by the Council.
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London Borough of Redbridge (25 008 361)
Statement Closed after initial enquiries School admissions 24-Sep-2025
Summary: We will not investigate Mrs X’s complaint about an unsuccessful appeal for a school place. This is because an investigation would be unlikely to find fault.
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London Fire Commissioner (25 009 960)
Statement Closed after initial enquiries Other 24-Sep-2025
Summary: We will not investigate Ms X’s complaint about forced entry to her home by the London Fire Brigade. It is reasonable to expect Ms X to take court action for compensation damage to her property. It is unlikely investigation by us would reach a clearer view or achieve significantly more on other points.