What do complaints teach us about end of life care?

See our latest report on the lessons that can be learnt from our complaints about end of life care given in care homes and in the home.

Trees


Recent statements in this category are shown below:

  • Walsall Metropolitan Borough Council (25 024 801)

    Statement Closed after initial enquiries Trees 15-Jun-2026

    Summary: We will not investigate Mr X’s complaint about a Council tree outside his home, which he says has damaged his property. This is because it is reasonable for Mr X to pursue any claim for compensation through the court.

  • Stockport Metropolitan Borough Council (25 024 620)

    Statement Closed after initial enquiries Trees 14-Jun-2026

    Summary: We will not investigate this complaint about the Council’s decision not to prune trees. There is not enough evidence of fault in the Council’s decision-making process to warrant further investigation.

  • Warwickshire County Council (25 011 983)

    Statement Not upheld Trees 11-Jun-2026

    Summary: Ms F complained the Council had failed to properly consider and act on her concerns about a Council owned tree next to her property. She said as a result she experienced distress and an ongoing safety risk. We found no fault by the Council in the way it considered Ms F’s concerns, and it correctly informed her about its responsibilities. It therefore reached decisions it was entitled to make.

  • Thanet District Council (25 024 649)

    Statement Closed after initial enquiries Trees 11-Jun-2026

    Summary: We will not investigate this complaint about how the Council made a Tree Preservation Order. This is because there is not enough evidence of fault in how the Council made its decision, and Mr X can seek permission to carry out tree works, which has a right of appeal to the Secretary of State if refused.

  • London Borough of Enfield (25 013 324)

    Statement Closed after initial enquiries Trees 10-Jun-2026

    Summary: We will not investigate this complaint about how the Council responded to a complaint about tree felling. This is because further investigation would not lead to a different outcome and any injustice is not significant enough to justify our involvement.

  • Cheshire East Council (25 026 653)

    Statement Closed after initial enquiries Trees 10-Jun-2026

    Summary: We will not investigate Mr X’s complaint about damage to his property caused by a Council owned tree and a delay in paying compensation. This is because it is reasonable for Mr X to take the matter to court.

  • North Yorkshire Council (25 026 059)

    Statement Closed after initial enquiries Trees 08-Jun-2026

    Summary: We will not investigate Ms X’s complaint about a council-owned tree. This is because there is insufficient evidence of fault by the Council and there is another body better placed to consider her concerns.

  • Dover District Council (25 021 858)

    Statement Closed after initial enquiries Trees 04-Jun-2026

    Summary: We will not investigate Mr X’s complaint about the Council’s handling of an application to undertake works on trees. This is because there is not enough evidence of fault causing significant injustice to justify investigation.

  • London Borough of Barnet (25 024 539)

    Statement Closed after initial enquiries Trees 04-Jun-2026

    Summary: We will not investigate Mrs X’s complaint about a Council tree outside her home, which she says has damaged her property. This is because it is reasonable for Mrs X to pursue any claim for compensation through the court.

  • Cheshire West & Chester Council (25 013 150)

    Statement Not upheld Trees 26-May-2026

    Summary: The Council was not at fault for the way it removed a tree near Mr X’s home, for removing him from a Council office after he behaved unacceptably, or for restricting his contact due to his unacceptable behaviour.

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