Statement Not upheld Trees 26-Aug-2021
Summary: Ms X complained about the Council's failure to address her concerns after it approved applications relating a tree in her garden and a flat in the building that she lives in. We ended our investigation as it was unlikely to result in a finding of fault or an injustice we could remedy.
Statement Not upheld Trees 20-Aug-2021
Summary: Mrs C complained the Council failed to protect a tree subject to a Tree Protection Order and take enough action against her neighbour for unlawful works to the tree. As a result, she said she experienced distress due to the irreparable harm to the tree. We found the Council properly considered Mrs C's concerns and followed its policy. It reached a decision it was entitled to reach; we cannot therefore criticise the merits of its decision.
Statement Not upheld Trees 19-Aug-2021
Summary: Mr X complained about the Council's inadequate investigation and unreasonable decision not to take enforcement action against works affecting a protected tree. We found no fault in how the Council reached its decision.
Statement Not upheld Trees 12-Aug-2021
Summary: Mr D says the Council incorrectly stated he had carried out unauthorised works to protected trees in 2020. The Ombudsman has not found evidence of fault by the Council and has completed the investigation and not upheld the complaint.
Statement Upheld Trees 30-Jul-2021
Summary: The Council had failed to respond to Mr X's complaint about its decision to approve works to a protected tree. We found the Council suitably put matters right when it then apologised and replied to the complaint.
Statement Upheld Trees 13-Jul-2021
Summary: We will not investigate this complaint about a claim for damage to his car caused by a falling tree branch. We cannot determine legal claims about liability for negligence and the Council has agree to settle his claim.
Statement Upheld Trees 09-Jul-2021
Summary: Mr and Mrs X complained about the way the Council dealt with unauthorised works they reported to protected trees. There was no fault in the way the Council responded to their reports. However, there was fault in the way a Tree Preservation Order (TPO) was originally made. The Council remedied the complaint appropriately by apologising to Mr and Mrs X for the impact this had in the local area.
Statement Not upheld Trees 30-Jun-2021
Summary: Mr X complains, on behalf of a campaign group, that the Council failed to properly consider their representations about the ownership of a strip of land which contained protected trees. We decided we should discontinue our investigation into Mr X's complaint. This is because the central issue is a boundary dispute that we cannot resolve. We also considered we could not achieve a worthwhile outcome through an investigation.
Statement Upheld Trees 18-Jun-2021
Summary: Mr X complained about the Council's failure to impose a planning condition on a planning permission for development on land next to his home. Mr X said that because of this failure, trees and a hedge that protect his outlook are no longer protected. There was fault in the way the Council made its decision causing injustice to Mr X and others, which it has agreed to remedy.
Statement Not upheld Trees 16-Jun-2021
Summary: Mr A says he was unable to work for a day because the Council failed to notify him when his damaged car could be collected from a car park. The Ombudsman has discontinued the investigation because it is unlikely we would find fault or could add to previous investigation by the Council.