What do complaints teach us about end of life care?

See our latest report on the lessons that can be learnt from our complaints about end of life care given in care homes and in the home.

Trees


Recent statements in this category are shown below:

  • Barnsley Metropolitan Borough Council (25 022 408)

    Statement Closed after initial enquiries Trees 30-Jun-2026

    Summary: We will not investigate this complaint about the Council cutting a hedge outside Miss Y’s property without her consent. This is because we could not add to the previous investigation by the Council and further investigation would not lead to a different outcome.

  • Kent County Council (25 031 592)

    Statement Closed after initial enquiries Trees 29-Jun-2026

    Summary: We will not investigate Mr X’s complaint about the Council’s decision not to replace trees after they were removed by the power network to complete emergency works. There is insufficient evidence of fault in how the Council came to its decision.

  • Royal Borough of Windsor and Maidenhead Council (25 024 085)

    Statement Closed after initial enquiries Trees 25-Jun-2026

    Summary: We will not investigate this complaint about the Council’s decision to remove a protected tree. This is because there is insufficient evidence of fault by the Council, and insufficient evidence of personal injustice.

  • Leeds City Council (25 017 037)

    Statement Closed after initial enquiries Trees 23-Jun-2026

    Summary: We will not investigate this complaint about the Council’s refusal to remove a tree from the verge outside Mrs Y’s home. There is not enough evidence of fault to warrant an investigation. We cannot decide if the Council is liable for damage to Mrs Y’s property. This is a matter for the Council’s insurer or the courts.

  • Warrington Council (25 023 909)

    Statement Closed after initial enquiries Trees 22-Jun-2026

    Summary: We will not investigate this complaint about works relating to a protected tree. This is because X has an appeal right to the Planning Inspectorate, if they are aggrieved by the Council’s decision on whether works are necessary or not. And given only the Planning Inspectorate could decide, and direct the Council to carry out the work, and we could not, it is reasonable to expect X to use their appeal right.

  • Bury Metropolitan Borough Council (25 028 107)

    Statement Closed after initial enquiries Trees 17-Jun-2026

    Summary: We will not investigate Mr X’s complaint about damage caused to his property by a tree the Council is responsible for. This is because it is reasonable for Mr X to submit a claim to the Council’s insurers and ultimately take the matter to court.

  • Walsall Metropolitan Borough Council (25 024 801)

    Statement Closed after initial enquiries Trees 15-Jun-2026

    Summary: We will not investigate Mr X’s complaint about a Council tree outside his home, which he says has damaged his property. This is because it is reasonable for Mr X to pursue any claim for compensation through the court.

  • Stockport Metropolitan Borough Council (25 024 620)

    Statement Closed after initial enquiries Trees 14-Jun-2026

    Summary: We will not investigate this complaint about the Council’s decision not to prune trees. There is not enough evidence of fault in the Council’s decision-making process to warrant further investigation.

  • Warwickshire County Council (25 011 983)

    Statement Not upheld Trees 11-Jun-2026

    Summary: Ms F complained the Council had failed to properly consider and act on her concerns about a Council owned tree next to her property. She said as a result she experienced distress and an ongoing safety risk. We found no fault by the Council in the way it considered Ms F’s concerns, and it correctly informed her about its responsibilities. It therefore reached decisions it was entitled to make.

  • Thanet District Council (25 024 649)

    Statement Closed after initial enquiries Trees 11-Jun-2026

    Summary: We will not investigate this complaint about how the Council made a Tree Preservation Order. This is because there is not enough evidence of fault in how the Council made its decision, and Mr X can seek permission to carry out tree works, which has a right of appeal to the Secretary of State if refused.

LGO logogram

Review your privacy settings

Required cookies

These cookies enable the website to function properly. You can only disable these by changing your browser preferences, but this will affect how the website performs.

View required cookies

Analytical cookies

Google Analytics cookies help us improve the performance of the website by understanding how visitors use the site.
We recommend you set these 'ON'.

View analytical cookies

In using Google Analytics, we do not collect or store personal information that could identify you (for example your name or address). We do not allow Google to use or share our analytics data. Google has developed a tool to help you opt out of Google Analytics cookies.

Privacy settings