London Borough of Bexley (25 031 164)

Statement Closed after initial enquiries Trees 21-Jul-2026

Summary: We will not investigate this complaint about the Council mishandling enforcement action relating to a tree near Mr X’s property. This is because the law prevents us from investigating matters before a court.

Walsall Metropolitan Borough Council (26 010 793)

Statement Closed after initial enquiries Trees 21-Jul-2026

Summary: We will not investigate this complaint about delays in the Council considering Mr X’s planning application. It would be reasonable to expect Mr X to use his right of appeal to the Planning Inspector.

Wirral Metropolitan Borough Council (26 010 863)

Statement Closed after initial enquiries Trees 21-Jul-2026

Summary: We will not investigate Mrs C’s complaint about a highway tree which is damaging the pavement and parts of her property. This is because it is reasonable for Mrs C to pursue these matters at court.

South Gloucestershire Council (25 010 872)

Statement Upheld Trees 20-Jul-2026

Summary: Mr X complained about the Council’s response to his concerns about removal of trees and failure to maintain a fence between a bank alongside his home and a footpath and road. We have not found fault by the Council in the way it made its decision not to replace the fence or trees. We have found fault, causing injustice, with the Council’s complaint handling. The Council has agreed to remedy this injustice by apologising to Mr X.

Warrington Council (26 002 262)

Statement Closed after initial enquiries Trees 13-Jul-2026

Summary: We will not investigate the Council’s decision not to carry out tree works. There is not enough evidence of fault in the Council’s decision-making process to warrant an investigation.

London Borough of Barnet (25 027 888)

Statement Closed after initial enquiries Trees 09-Jul-2026

Summary: We will not investigate this complaint about the Council acting unfairly and with fault in how it handled a tree outside Miss X’s property. This is because further investigation would not lead to a different outcome, and it is not proportionate to investigate the complaints handling issue on its own.

Redditch Borough Council (26 002 335)

Statement Closed after initial enquiries Trees 08-Jul-2026

Summary: We will not investigate Miss X’s complaint about damage to her property caused by a Council owned tree. This is because it is reasonable for Miss X to take the matter to court.

Wiltshire Council (26 007 481)

Statement Closed after initial enquiries Trees 08-Jul-2026

Summary: We will not investigate this complaint about the Council’s response to a dispute about overhanging trees from her neighbour. There is no worthwhile outcome we can achieve for Miss X.

Sefton Metropolitan Borough Council (25 030 317)

Statement Closed after initial enquiries Trees 06-Jul-2026

Summary: We will not investigate Mr X’s complaint about damage caused to his property by a Council owned tree because it is reasonable to expect him to take the matter to court. We will not investigate the Council’s complaints handling because the tests in our Assessment Code are not met.

London Borough of Harrow (26 008 879)

Statement Closed after initial enquiries Trees 06-Jul-2026

Summary: We will not investigate this complaint about a claim for damaged property where the complainant believes the Council is liable for compensation. This is because the complainant has an alternative legal remedy, to pursue a claim of negligence through the courts. Only the courts can decide whether the Council was negligent and award compensation. It is therefore reasonable to expect them to use their legal remedy.