Statement Upheld Trees 17-Feb-2022
Summary: Ms X complained about the Council's failure to protect trees near her home before they were cut down. We found the Council at fault for not responding to a request to make a tree preservation order to protect the trees. The Council agreed to apologise to Ms X for the distress arising from the uncertainty about whether the trees might have been protected.
Statement Not upheld Trees 11-Feb-2022
Summary: Mr D complains about the removal of trees in a conservation area. The Ombudsman has discontinued the investigation because there is no personal injustice to Mr D.
Statement Not upheld Trees 07-Jan-2022
Summary: Miss X complained the Council failed to remove or properly cut back a tree near to her home. The Ombudsman has not found fault with the Council's decision-making.
Statement Not upheld Trees 15-Dec-2021
Summary: There was no fault in the Council's decision to cut down several trees at the rear of Mr X's property.
Statement Not upheld Trees 13-Dec-2021
Summary: Mr X complains about the Council's decision to consider an application to amend planning permission to be a non-material amendment. There is no evidence of fault in how the Council made this decision.
Statement Upheld Trees 09-Dec-2021
Summary: The Council wrongly promised to complete works to a tree outside Mr B's house. This raised Mr B's expectations. The Council took no action for a year; because of this it completed the works as a gesture of goodwill but failed to explain this to Mr B to manage his future expectations. The Council acknowledged Mr B's complaint on three occasions over the year, but never investigated or provided a response until Mr B involved the Ombudsman. The Council has apologised for failures in service, but to recognise Mr B's unnecessary time, trouble, and frustration the Council will pay £100.
Statement Not upheld Trees 24-Nov-2021
Summary: The Ombudsman found no fault by the Council on Ms D's complaint about its excessive actions when it removed trees and vegetation from land it owns to the rear of her property following her report to it of it trespassing on to her land causing damage. It had no legal obligation to notify her of the works. Officers responded properly to her report and acted on it. They later explained why they removed what they did.
Statement Not upheld Trees 18-Nov-2021
Summary: The Council was not at fault for the way it approved planning permission for a development near to Mr X's home.
Statement Upheld Trees 05-Nov-2021
Summary: We will not investigate this complaint about the removal of trees from a local park. This is because the Council has already offered a proportionate remedy and there is not enough significant injustice remaining to justify our investigation.
Statement Upheld Trees 26-Oct-2021
Summary: Mrs J complains about a failure by the relevant local authorities to take action against her neighbours who have allegedly encroached highway land and breached their respective planning permissions. We have not seen any evidence of fault by the highway authority with respect to how it determined the ownership of the land in question. Further, there is no evidence of fault by the planning authority in how it decided to not take discretionary enforcement action. The law says we cannot question the merits of a council decision in the absence of fault. There was however evidence of fault in the way the highway authority considered Mrs J's complaint. This caused her an injustice and so we have recommended a small financial payment be made.