Cheshire East Council (25 016 098)

Statement Closed after initial enquiries Refuse and recycling 03-Mar-2026

Summary: We will not investigate this complaint about missed household waste collections. There is not enough injustice to justify our involvement. The Council has apologised for the disruption and inconvenience and it is unlikely we would achieve anything further.

Dudley Metropolitan Borough Council (25 015 161)

Statement Closed after initial enquiries Refuse and recycling 02-Mar-2026

Summary: We will not investigate Mr X’s complaint about the Council’s booking system for access to its household waste recycling centre. This is because there is insufficient evidence of fault by the Council to warrant an investigation.

West Berkshire Council (25 014 020)

Statement Closed after initial enquiries Refuse and recycling 26-Feb-2026

Summary: We will not investigate Mrs X’s complaint about the Council’s pricing scale for its optional garden waste subscription service. This is because there is insufficient evidence of fault by the Council to warrant an investigation.

Gateshead Metropolitan Borough Council (25 017 766)

Statement Closed after initial enquiries Refuse and recycling 26-Feb-2026

Summary: We will not investigate Mr X’s claim that his car was damaged by a refuse vehicle. This is because it is reasonable for Mr X to pursue the matter through the courts.

Birmingham City Council (25 006 504)

Statement Upheld Refuse and recycling 26-Feb-2026

Summary: Miss X complained that although she should receive assisted collections the Council has repeatedly failed to collect her household waste despite collecting her neighbours’ waste. We found the Council’s repeated failed to collect Miss X’s household waste in line with its assisted collection service is fault. This fault has caused Miss X an injustice. The Council will apologise and make a payment to Miss X.

Swindon Borough Council (25 014 060)

Statement Closed after initial enquiries Refuse and recycling 25-Feb-2026

Summary: We will not investigate Ms X’s complaint about missed cardboard recycling collections. This is because there is not enough injustice to warrant an investigation by the Ombudsman.

Manchester City Council (25 014 831)

Statement Closed after initial enquiries Refuse and recycling 24-Feb-2026

Summary: We will not investigate this complaint about bin capacity for household waste. There is not enough evidence of fault by the Council because it is providing waste capacity in line with its policy.

London Borough of Redbridge (25 014 966)

Statement Closed after initial enquiries Refuse and recycling 24-Feb-2026

Summary: We will not investigate this complaint about the Council’s waste collection service. This is because the Council has taken suitable action in response to Mr X’s complaint and further investigation would not lead to a different outcome.

Shropshire Council (25 027 347)

Statement Closed after initial enquiries Refuse and recycling 20-Feb-2026

Summary: We will not investigate this complaint about a missed garden waste collection. This is because the alleged injustice does not justify public money being spent on an investigation or the pursuit of a financial remedy.

Rushcliffe Borough Council (25 013 320)

Statement Closed after initial enquiries Refuse and recycling 19-Feb-2026

Summary: We will not investigate this complaint about the Council’s waste collection service. This is because further investigation would not lead to a different outcome.