Wirral Metropolitan Borough Council (25 019 806)

Statement Closed after initial enquiries Refuse and recycling 21-Apr-2026

Summary: We will not investigate this complaint about where the Council requires refuse bins to be presented for collection. There is insufficient evidence of fault in the way the Council reached its decision on the collection arrangement.

Milton Keynes Council (25 019 965)

Statement Upheld Refuse and recycling 21-Apr-2026

Summary: We will not investigate this complaint about the way the Council’s waste collection contractor left bins at the entrance to his home. We cannot add to the previous investigation completed by the Council.

Adur District Council (25 021 871)

Statement Closed after initial enquiries Refuse and recycling 21-Apr-2026

Summary: We will not investigate Mr X’s complaint that the Council erroneously removed his refuse bin or its response to his concerns about a refuse officer. The Council apologised and replaced the bin. An investigation is unlikely to achieve anything else. We will not investigate Mr X’s complaint about the size of the replacement bin because there is insufficient evidence of fault. We will not investigate the Council’s complaints handling because the tests in our Assessment Code are not met.

Leeds City Council (25 020 692)

Statement Closed after initial enquiries Refuse and recycling 20-Apr-2026

Summary: We will not investigate Mr X’s complaint about how the Council manages its recycling centre. This is because there are other bodies better placed to consider Mr X’s concerns, we would not be able to add to the Council’s response and there is insufficient evidence of fault by the Council.

Stratford-on-Avon District Council (25 019 548)

Statement Closed after initial enquiries Refuse and recycling 16-Apr-2026

Summary: We cannot investigate Mr X’s complaint about the Council changing the frequency of bin collections. This issue affects all or most residents in the area and so the law says we cannot investigate. We will not investigate Mr X’s complaint about the Council refusing to offer extra bin capacity as a reasonable adjustment because there is not enough evidence of fault to warrant our involvement.

South Holland District Council (25 011 604)

Statement Upheld Refuse and recycling 15-Apr-2026

Summary: Mrs X complained the Council unfairly failed to allow her to purchase its chargeable garden waste collection service. We find the Council at fault for a systems error that led to it not adding her to the collection service when it should have. This caused Mrs X injustice in the form of inconvenience and frustration. The Council has already apologised to remedy the injustice.

West Lindsey District Council (25 020 485)

Statement Closed after initial enquiries Refuse and recycling 15-Apr-2026

Summary: We will not investigate Mrs X’s complaint that the Council did not empty her recycling bin on one occasion and did not attach a notification to the bin explaining why in line with its policy. The claimed injustice is not significant enough to warrant an investigation by the Ombudsman.

London Borough of Newham (25 011 117)

Statement Upheld Refuse and recycling 12-Apr-2026

Summary: Mr X complained the Council repeatedly missed his bin collection. We find the Council at fault for the further missed collections following Mr X’s complaint. We also find it at fault for poor record keeping of missed collections. This caused Mr X frustration and distress. The Council will apologise and review its collection monitoring procedures.

Birmingham City Council (25 020 139)

Statement Closed after initial enquiries Refuse and recycling 09-Apr-2026

Summary: We cannot investigate Mr X’s complaint about recycling collections. This is because the issue stems from industrial strike action by the Council’s refuse collection crews and is a matter which affects all or most of the people in the Council’s area.

London Borough of Newham (25 014 969)

Statement Closed after initial enquiries Refuse and recycling 06-Apr-2026

Summary: We will not investigate this complaint about household waste collection and complaint handling. This is because there is not enough injustice to justify our involvement.