South Gloucestershire Council (25 018 203)

Statement Closed after initial enquiries Refuse and recycling 10-Mar-2026

Summary: We will not investigate this complaint about failing to make reasonable adjustments under the Equality Act 2010 for the removal of household waste. This is because there is not enough evidence of fault by the Council; it has provided adjustments it considers reasonable. We cannot question or criticise that decision, even though the complainant thinks it should provide different adjustments.

Wakefield Metropolitan District Council (25 018 224)

Statement Closed after initial enquiries Refuse and recycling 10-Mar-2026

Summary: We will not investigate Mr X’s complaint about the Council’s waste collection service attending his street too early in the morning. The Council already apologised and said it would remind its crews to attend on time. An investigation is unlikely to achieve anything else. We will not investigate the Council’s complaint handling because the tests in our Assessment Code are not met.

Epping Forest District Council (25 018 275)

Statement Closed after initial enquiries Refuse and recycling 10-Mar-2026

Summary: We will not investigate Mr X’s complaint about the professional conduct of the Council’s waste collection officers. The Council upheld the complaint, explained service improvements and training it would implement, and apologised to Mr X. An investigation by the Ombudsman is unlikely to achieve anything further.

Tameside Metropolitan Borough Council (25 014 111)

Statement Closed after initial enquiries Refuse and recycling 06-Mar-2026

Summary: We will not investigate Miss X’s complaint about the Council’s handling of refuse issues. This is because there is insufficient evidence of fault by the Council to warrant an investigation.

East Riding of Yorkshire Council (25 018 701)

Statement Closed after initial enquiries Refuse and recycling 06-Mar-2026

Summary: We will not investigate this complaint about how the Council responded to Mrs X’s enquiry about voluntary litter picking. There is no evidence of Mrs X suffering a significant injustice.

Bury Metropolitan Borough Council (25 014 096)

Statement Closed after initial enquiries Refuse and recycling 04-Mar-2026

Summary: We will not investigate this complaint about the Council missing Mr X’s waste collection and the way it dealt with his complaint. There is not enough evidence of fault to justify an investigation and further investigation would not lead to a different outcome.

London Borough of Camden (25 016 785)

Statement Closed after initial enquiries Refuse and recycling 04-Mar-2026

Summary: We will not investigate this complaint about waste collection and noise nuisance. There is not enough evidence of fault in the Council’s decision not to change its waste collection schedule. There is no evidence of a statutory noise nuisance at this stage; environmental health would need to investigate to find that out and decide whether to act on any nuisance.

London Borough of Haringey (25 017 689)

Statement Closed after initial enquiries Refuse and recycling 04-Mar-2026

Summary: We will not investigate this complaint about the positioning of communal bins serving nearby flats. We cannot investigate complaints about the management of housing by social housing landlords. There is nothing more we could achieve by investigating the matter further.

Devon County Council (25 028 323)

Statement Closed after initial enquiries Refuse and recycling 04-Mar-2026

Summary: We will not investigate Mr C’s complaint about the Council not allowing him to use his van at Council waste and recycling sites. This is because there is not enough evidence of fault to justify an investigation.

London Borough of Barnet (25 028 448)

Statement Closed after initial enquiries Refuse and recycling 04-Mar-2026

Summary: We will not investigate Mr B’s complaint that the Council delivered food waste containers even though he had requested not to receive them. This is because Mr B has not suffered a serious or significant injustice which would justify an investigation.