Thurrock Council (24 020 673)

Statement Upheld Refuse and recycling 09-Sep-2025

Summary: Mr D complains the Council failed to fully consider relocating communal waste bins. I do not have contemporaneous evidence of how the Council assessed the site and considered Mr D’s request. I have upheld the complaint and asked the Council to carry out a new assessment, which it should document, and share its decision with Mr D.

Sandwell Metropolitan Borough Council (25 005 387)

Statement Closed after initial enquiries Refuse and recycling 09-Sep-2025

Summary: We will not investigate Mr X’s complaint about the Council’s refuse workers repeatedly leaving his neighbour’s bin in front of his driveway. This is because the Council has already taken suitable action in response to Mr X’s complaint and there is nothing further we would add or recommend.

Portsmouth City Council (25 007 764)

Statement Closed after initial enquiries Refuse and recycling 08-Sep-2025

Summary: We will not investigate Mr X’s complaint about bins and waste left out on his street. This is because the Council acted in line with its waste management policy and it is unlikely further investigation would achieve a different outcome.

Huntingdonshire District Council (24 021 631)

Statement Not upheld Refuse and recycling 07-Sep-2025

Summary: Miss X complained the Council did not collect her garden waste on multiple occasions even though she had been accepted for assisted collections. We did not find enough evidence of fault by the Council. Miss X has the right to bring the matter to the attention of a court if she believes the Council’s actions amounts to a breach of contact.

London Borough of Hammersmith & Fulham (24 019 789)

Statement Not upheld Refuse and recycling 04-Sep-2025

Summary: Miss N complains about having received a fixed penalty notice for placing her rubbish out too early. We have ended our investigation as the Council has voided the notice.

London Borough of Harrow (25 004 304)

Statement Closed after initial enquiries Refuse and recycling 03-Sep-2025

Summary: We will not investigate Miss X’s complaint, brought by Ms Y, about the Council’s charges to Miss X for an unused garden waste service. There is not enough evidence of fault by the Council to justify us investigating.

London Borough of Ealing (25 006 269)

Statement Closed after initial enquiries Refuse and recycling 03-Sep-2025

Summary: We will not investigate this complaint about the Council’s decision to issue Mr X with a fixed penalty notice. This is because an investigation cannot achieve the desired outcome.

London Borough of Waltham Forest (25 007 130)

Statement Closed after initial enquiries Refuse and recycling 03-Sep-2025

Summary: We will not investigate Miss X’s complaint about the Council issuing her business a Fixed Penalty Notice. This is because Miss X can raise a defence against the issuing of the notice in court if she considers it was incorrectly issued and wishes to challenge it further.

London Borough of Enfield (24 018 710)

Statement Upheld Refuse and recycling 02-Sep-2025

Summary: We upheld a complaint from Mr C, finding he experienced repeated problems with waste collection over a thirteen month period. This caused him injustice as he experienced avoidable inconvenience and frustration. The Council accepted these findings. At the end of this statement we set out the action it has agreed to remedy that injustice.

Manchester City Council (24 022 309)

Statement Upheld Refuse and recycling 02-Sep-2025

Summary: Miss X complained the Council failed to escalate the issue with bin collections at her property. She says the Council failed to collect the bins on several occasions and this impacted her by causing health and safety concerns around her property. We found the Council should apologise to Miss X and make payment to her to recognise the distress and frustration caused.