London Borough of Camden (25 006 759)

Statement Not upheld Refuse and recycling 17-Mar-2026

Summary: Mx X complains the Council’s refuse contractor has failed to follow an agreement made to access the housing development where Mx X lives to collect refuse bins. We have ended our investigation into the complaint as we cannot achieve the outcome Mx X is seeking about access arrangements.

Lewes District Council (25 007 790)

Statement Closed after initial enquiries Refuse and recycling 17-Mar-2026

Summary: We will not investigate this complaint about failing to enforce the removal of bins on the public highway. It is unlikely we would find enough evidence of fault. Enforcement is discretionary so we cannot say the Council must take formal action, even though the complainant thinks it should.

Chelmsford City Council (25 016 625)

Statement Closed after initial enquiries Refuse and recycling 16-Mar-2026

Summary: We will not investigate Mrs X’s complaint that the Council did not inform her about the start of its green waste subscription service. This is because the matter complained about has not caused Mrs X any significant personal injustice which is so serious that it warrants a further investigation by this office.

Erewash Borough Council (25 029 061)

Statement Closed after initial enquiries Refuse and recycling 12-Mar-2026

Summary: We will not investigate Mr B’s complaint about the impact of changes to waste collections during the Christmas period. This is because there is not enough evidence of fault to justify an investigation.

South Gloucestershire Council (25 018 203)

Statement Closed after initial enquiries Refuse and recycling 10-Mar-2026

Summary: We will not investigate this complaint about failing to make reasonable adjustments under the Equality Act 2010 for the removal of household waste. This is because there is not enough evidence of fault by the Council; it has provided adjustments it considers reasonable. We cannot question or criticise that decision, even though the complainant thinks it should provide different adjustments.

Wakefield Metropolitan District Council (25 018 224)

Statement Closed after initial enquiries Refuse and recycling 10-Mar-2026

Summary: We will not investigate Mr X’s complaint about the Council’s waste collection service attending his street too early in the morning. The Council already apologised and said it would remind its crews to attend on time. An investigation is unlikely to achieve anything else. We will not investigate the Council’s complaint handling because the tests in our Assessment Code are not met.

Epping Forest District Council (25 018 275)

Statement Closed after initial enquiries Refuse and recycling 10-Mar-2026

Summary: We will not investigate Mr X’s complaint about the professional conduct of the Council’s waste collection officers. The Council upheld the complaint, explained service improvements and training it would implement, and apologised to Mr X. An investigation by the Ombudsman is unlikely to achieve anything further.

Tameside Metropolitan Borough Council (25 014 111)

Statement Closed after initial enquiries Refuse and recycling 06-Mar-2026

Summary: We will not investigate Miss X’s complaint about the Council’s handling of refuse issues. This is because there is insufficient evidence of fault by the Council to warrant an investigation.

East Riding of Yorkshire Council (25 018 701)

Statement Closed after initial enquiries Refuse and recycling 06-Mar-2026

Summary: We will not investigate this complaint about how the Council responded to Mrs X’s enquiry about voluntary litter picking. There is no evidence of Mrs X suffering a significant injustice.

Bury Metropolitan Borough Council (25 014 096)

Statement Closed after initial enquiries Refuse and recycling 04-Mar-2026

Summary: We will not investigate this complaint about the Council missing Mr X’s waste collection and the way it dealt with his complaint. There is not enough evidence of fault to justify an investigation and further investigation would not lead to a different outcome.