Thanet District Council (21 014 120)

Category : Environment and regulation > Refuse and recycling

Decision : Closed after initial enquiries

Decision date : 26 Jan 2022

The Ombudsman's final decision:

Summary: We will not investigate this complaint about missed refuse collections because the problem has been resolved.

The complaint

  1. The complainant, whom I refer to as Mr X, complained about repeated missed bin collections since August 2021. Mr X wanted regular collections.

Back to top

The Ombudsman’s role and powers

  1. The Ombudsman investigates complaints about ‘maladministration’ and ‘service failure’, which we call ‘fault’. We must also consider whether any fault has had an adverse impact on the person making the complaint, which we call ‘injustice’. We provide a free service, but must use public money carefully. We do not start an investigation if the problem has been resolved. (Local Government Act 1974, section 24A(6))

Back to top

How I considered this complaint

  1. I considered information provided by Mr X and the Council. This includes an email from Mr X saying the problem has been resolved. I also considered the Ombudsman’s Assessment Code.

Back to top

Final decision

  1. We will not investigate Mr X’s complaint because the matter has been resolved.

Back to top

Investigator's decision on behalf of the Ombudsman

Print this page

LGO logogram

Review your privacy settings

Required cookies

These cookies enable the website to function properly. You can only disable these by changing your browser preferences, but this will affect how the website performs.

View required cookies

Analytical cookies

Google Analytics cookies help us improve the performance of the website by understanding how visitors use the site.
We recommend you set these 'ON'.

View analytical cookies

In using Google Analytics, we do not collect or store personal information that could identify you (for example your name or address). We do not allow Google to use or share our analytics data. Google has developed a tool to help you opt out of Google Analytics cookies.

Privacy settings