Erewash Borough Council (25 004 023)

Statement Upheld Pollution 08-Jun-2026

Summary: Miss X complained about the Council’s investigation into smoke entering her property. She complained about the lack of resolution and service from the Council. She confirms that she has spent much time in dealing with this issue along with disruption to the enjoyment of her property. We found the Council at fault as it failed to promptly act. The Council will take action to apologise and make payment to Miss X to recognise the injustice caused.

Durham County Council (25 020 989)

Statement Closed after initial enquiries Pollution 31-May-2026

Summary: We will not investigate this complaint about the Council’s actions to address noise and dust affecting Mr X. This is because there is not enough evidence of fault.

Adur District Council (25 021 325)

Statement Closed after initial enquiries Pollution 30-Apr-2026

Summary: We will not investigate this complaint about the Council’s handling of reports of excessive smoke from a neighbouring property. This is because there is not enough evidence the Council is at fault to justify an investigation.

Oldham Metropolitan Borough Council (24 009 832)

Statement Not upheld Pollution 27-Apr-2026

Summary: Mr and Mrs X complained about the way the Council considered their reports of statutory nuisance from a nearby development. Mr and Mrs X say noise and fumes are causing health issues and ruining their living standards. We have found no fault by the Council.

Birmingham City Council (25 008 862)

Statement Closed after initial enquiries Pollution 26-Apr-2026

Summary: We cannot investigate Mrs X’s complaint about of smoke, fumes and odours in her home. We do not have the power to investigate the Council’s role as a social landlord.

Royal Borough of Windsor and Maidenhead Council (25 020 956)

Statement Closed after initial enquiries Pollution 16-Mar-2026

Summary: We will not investigate Mr X’s complaint about the Council fining him for spitting in public. This is because there is insufficient evidence of fault by the Council.

Epping Forest District Council (25 015 597)

Statement Closed after initial enquiries Pollution 10-Mar-2026

Summary: We will not investigate this complaint about the Council’s street cleaning services. This is because we are unlikely to add anything further to the Council’s response.

Norfolk County Council (25 012 992)

Statement Closed after initial enquiries Pollution 03-Mar-2026

Summary: We will not investigate Mrs X’s complaint about the Council’s handling of a planning application for a recycling centre. The planning matters have been brought to us late and the remaining matters are not an administrative function of this Council.

Gedling Borough Council (25 011 469)

Statement Closed after initial enquiries Pollution 21-Jan-2026

Summary: We will not investigate Mr X’s complaint about air quality. The Office for Environmental Protection is better placed to consider the complaint.

Ashfield District Council (25 018 030)

Statement Closed after initial enquiries Pollution 06-Jan-2026

Summary: We will not investigate this complaint about how the Council investigated a complaint about dust. We are unlikely to find fault.