Adur District Council (25 021 325)

Statement Closed after initial enquiries Pollution 30-Apr-2026

Summary: We will not investigate this complaint about the Council’s handling of reports of excessive smoke from a neighbouring property. This is because there is not enough evidence the Council is at fault to justify an investigation.

Oldham Metropolitan Borough Council (24 009 832)

Statement Not upheld Pollution 27-Apr-2026

Summary: Mr and Mrs X complained about the way the Council considered their reports of statutory nuisance from a nearby development. Mr and Mrs X say noise and fumes are causing health issues and ruining their living standards. We have found no fault by the Council.

Birmingham City Council (25 008 862)

Statement Closed after initial enquiries Pollution 26-Apr-2026

Summary: We cannot investigate Mrs X’s complaint about of smoke, fumes and odours in her home. We do not have the power to investigate the Council’s role as a social landlord.

Royal Borough of Windsor and Maidenhead Council (25 020 956)

Statement Closed after initial enquiries Pollution 16-Mar-2026

Summary: We will not investigate Mr X’s complaint about the Council fining him for spitting in public. This is because there is insufficient evidence of fault by the Council.

Epping Forest District Council (25 015 597)

Statement Closed after initial enquiries Pollution 10-Mar-2026

Summary: We will not investigate this complaint about the Council’s street cleaning services. This is because we are unlikely to add anything further to the Council’s response.

Norfolk County Council (25 012 992)

Statement Closed after initial enquiries Pollution 03-Mar-2026

Summary: We will not investigate Mrs X’s complaint about the Council’s handling of a planning application for a recycling centre. The planning matters have been brought to us late and the remaining matters are not an administrative function of this Council.

Gedling Borough Council (25 011 469)

Statement Closed after initial enquiries Pollution 21-Jan-2026

Summary: We will not investigate Mr X’s complaint about air quality. The Office for Environmental Protection is better placed to consider the complaint.

Ashfield District Council (25 018 030)

Statement Closed after initial enquiries Pollution 06-Jan-2026

Summary: We will not investigate this complaint about how the Council investigated a complaint about dust. We are unlikely to find fault.

Wiltshire Council (25 008 294)

Statement Closed after initial enquiries Pollution 17-Nov-2025

Summary: We will not investigate this complaint about how the Council responded to reports of dust nuisance. This is because there is not enough evidence of fault to justify our involvement.

North East Lincolnshire Council (25 000 045)

Statement Upheld Pollution 07-Oct-2025

Summary: Mr X complained about the Council’s handling of its investigation into his reports of a light nuisance. He also complained about how it responded to his complaint about a neighbour’s parked vehicle. We find the Council at fault for failing to serve an abatement notice when it had identified a statutory light nuisance. It was also at fault for poor complaint handling and communication. This has caused Mr X significant frustration and distress, and he has spent considerable time and trouble trying to resolve the situation. The Council has agreed to apologise, pay a financial remedy to Mr X, and make service improvements.