London Borough of Tower Hamlets (23 008 485)

Category : Environment and regulation > Other

Decision : Closed after initial enquiries

Decision date : 20 Mar 2024

The Ombudsman's final decision:

Summary: We will not investigate this complaint the Council are not street cleaning properly. Any injustice is not significant enough to justify our involvement.

The complaint

  1. Mr X complained the Council was not cleaning the streets in his local area properly. He said the streets were dirty and unpleasant to walk in. He wants the Council to ensure the streets are regularly cleaned.

Back to top

The Ombudsman’s role and powers

  1. We investigate complaints about ‘maladministration’ and ‘service failure’, which we call ‘fault’. We must also consider whether any fault has had an adverse impact on the person making the complaint, which we call ‘injustice’. We provide a free service, but must use public money carefully. We do not start or continue an investigation if we decide:
  • any injustice is not significant enough to justify our involvement, or
  • further investigation would not lead to a different outcome.

(Local Government Act 1974, section 24A(6), as amended, section 34(B))

Back to top

How I considered this complaint

  1. I considered information provided by the complainant and the Council.
  2. I considered the Ombudsman’s Assessment Code.

Back to top

My assessment

  1. Our role is to consider complaints where the person bringing the complaint has suffered significant personal injustice as a direct result of the actions or inactions of the organisation. This means we will normally only investigate a complaint where the complainant has suffered serious loss, harm, or distress as a direct result of faults or failures. We will not normally investigate a complaint where the alleged loss or injustice is not a serious or significant matter.
  2. I appreciate Mr X finds walking in dirty streets unpleasant, however, we would not consider this a significant enough injustice to justify out involvement. Therefore, we will not investigate this complaint.
  3. In addition, in the Council’s final complaint response it has offered to meet with Mr X and complete a walk around of his local area to discuss his concerns. It has also said it will monitor the area for cleanliness. Further investigation by the Ombudsman will not lead to a different outcome.

Back to top

Final decision

  1. We will not investigate Mr X’s complaint because any injustice is not significant enough to justify our involvement.

Back to top

Investigator's decision on behalf of the Ombudsman

Print this page

LGO logogram

Review your privacy settings

Required cookies

These cookies enable the website to function properly. You can only disable these by changing your browser preferences, but this will affect how the website performs.

View required cookies

Analytical cookies

Google Analytics cookies help us improve the performance of the website by understanding how visitors use the site.
We recommend you set these 'ON'.

View analytical cookies

In using Google Analytics, we do not collect or store personal information that could identify you (for example your name or address). We do not allow Google to use or share our analytics data. Google has developed a tool to help you opt out of Google Analytics cookies.

Privacy settings