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See our latest report on the lessons that can be learnt from our complaints about end of life care given in care homes and in the home.

Licensing


Recent statements in this category are shown below:

  • Oxford City Council (25 016 938)

    Statement Closed after initial enquiries Licensing 30-Jun-2026

    Summary: We will not investigate Ms X’s complaint about the Council’s decision not to wave an unpaid land charge, and the potential impact on the renewal of her selective licence. The complaint is late and there are no good reasons to investigate the complaint now.

  • London Borough of Haringey (25 005 086)

    Statement Closed after initial enquiries Licensing 29-Jun-2026

    Summary: We will not investigate this complaint about how the Council responded to an information request about a Rent Repayment Order. This is because further investigation would not lead to a different outcome.

  • East Cambridgeshire District Council (25 022 068)

    Statement Closed after initial enquiries Licensing 29-Jun-2026

    Summary: We will not investigate this complaint about the Council’s decision to vary a premises licence. Any injustice is not significant enough to justify our involvement.

  • Durham County Council (25 023 568)

    Statement Closed after initial enquiries Licensing 28-Jun-2026

    Summary: We will not investigate this complaint about selective licences because Mr Y could have appealed to the First Tier (Property Chamber) Tribunal and it is reasonable to expect him to have done this.

  • North Yorkshire Council (25 028 229)

    Statement Closed after initial enquiries Licensing 22-Jun-2026

    Summary: We will not investigate this complaint about the Council’s decision on licensing matters affecting X. This is because X could have appealed these decisions to the Magistrates Court and given only the court could decide whether the Council’s decision was right or wrong, and we cannot, it was reasonable for X to have used their appeal right.

  • Worthing Borough Council (25 031 278)

    Statement Closed after initial enquiries Licensing 22-Jun-2026

    Summary: We will not investigate this complaint about the Council’s decision on licensing matters affecting X. This is because X could have appealed this decision to the Magistrates Court. And given only the court could decide on the outcome and say whether the Council’s decision was right or wrong, and we cannot, it was reasonable for X to have used their appeal right.

  • Milton Keynes Council (26 001 838)

    Statement Closed after initial enquiries Licensing 22-Jun-2026

    Summary: We will not investigate this complaint about the Council’s contact with X, relating to their taxi-licence. This is because there is no worthwhile outcome achievable by us investigating.

  • Ashfield District Council (26 002 066)

    Statement Closed after initial enquiries Licensing 22-Jun-2026

    Summary: We will not investigate this complaint about the Council’s decision on a licensing matter affecting X. This is because X could have appealed this decision to the Magistrates Court and given only the court could decide whether the Council’s decision was right or wrong, and we could not, it was reasonable for X to have used their appeal right.

  • Transport for London (25 013 347)

    Statement Closed after initial enquiries Licensing 11-Jun-2026

    Summary: Mr Y complained on behalf of Mr X that Transport for London wrongly delayed renewing his private hire driver licence. He said this caused significant loss of earnings and distress. We have decided to end our investigation because Mr X was aware of the matter more than 12 months before the complaint to us, and because we have decided we cannot achieve the outcome he wants.

  • Leeds City Council (25 024 725)

    Statement Closed after initial enquiries Licensing 10-Jun-2026

    Summary: We will not investigate this complaint about a decision, or how the Council took a decision, relating to a licensing application. X had an appeal right to challenge the decision in court. And given only the court could change the outcome, it was reasonable to expect X to use their court remedy here. Nor will we consider any delays in the Council making that decision because there is no significant injustice to X.

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