Transport for London (25 009 886)

Statement Upheld Licensing 17-May-2026

Summary: Mr X complained Transport for London delayed his Public Carriage Office licence application for over three years. The delay and poor communication caused Mr X avoidable uncertainty and stress. We found the Authority at fault for the delay. The Authority has offered to apologise to Mr X and make a symbolic payment to recognise the fault, which we consider a suitable remedy.

Lancaster City Council (25 009 654)

Statement Not upheld Licensing 13-May-2026

Summary: Mr X complained the Council failed to give the notice required by Section 26 of the Caravan Sites and Control of Development Act 1960 before visiting a residential caravan park. Mr X says the Council’s actions caused avoidable distress and uncertainty. We have ended our investigation. This is because only a court can decide whether the Council’s actions were unlawful.

Birmingham City Council (25 021 373)

Statement Closed after initial enquiries Licensing 11-May-2026

Summary: We will not investigate this complaint about the Council’s refusal of Mr X’s private hire licence application. It would have been reasonable to expect him to have used his right of appeal to a magistrates’ court.

East Devon District Council (25 021 441)

Statement Closed after initial enquiries Licensing 11-May-2026

Summary: We will not investigate Mrs X’s complaint about the Council scanning her dog’s microchip without her consent. This is because investigation is unlikely to find sufficient evidence of fault by the Council.

Transport for London (24 019 832)

Statement Upheld Licensing 28-Apr-2026

Summary: TfL delayed considering the medical information Mr X put in with his taxi licence application but there is no fault in how TfL processed the application besides that. The delay did not cause Mr X a significant injustice other than frustration as TfL refused his application. An apology is satisfactory remedy.

Transport for London (25 019 252)

Statement Closed after initial enquiries Licensing 28-Apr-2026

Summary: We will not investigate this complaint about a bus service because it is late without good reason to exercise discretion to investigate it now.

Stockton-on-Tees Borough Council (25 025 570)

Statement Closed after initial enquiries Licensing 27-Apr-2026

Summary: We will not investigate Mr X’s complaint about the Council’s decision to revoke his taxi licence. This is because it was reasonable to expect Mr X to use his legal right to appeal to the magistrates’ court against the revocation of the licence.

Trafford Council (25 019 682)

Statement Closed after initial enquiries Licensing 22-Apr-2026

Summary: We will not investigate Mr X’s complaint about the Council’s trading standards team visiting his business. There is not enough evidence of fault by the Council to warrant our involvement, no worthwhile outcome achievable, and we cannot achieve the outcome sought by Mr X.

Leicester City Council (25 019 967)

Statement Closed after initial enquiries Licensing 20-Apr-2026

Summary: We will not investigate this complaint about the Council’s refusal to refund a fee paid by Mr X in error regarding a taxi licence renewal. This is because it is unlikely we will find fault by the Council.

London Borough of Lambeth (25 018 660)

Statement Closed after initial enquiries Licensing 15-Apr-2026

Summary: We will not investigate Mr X’s complaint about a licence that his business is required to pay the Council. This is because his complaint is made late.