London Borough of Merton (25 030 163)

Statement Closed after initial enquiries Licensing 17-Sep-2026

Summary: We will not investigate this complaint about a large market near Mrs X’s property. This is because the complaint is late and there are no good reasons.

Peterborough City Council (25 026 442)

Statement Closed after initial enquiries Licensing 17-Sep-2026

Summary: We will not investigate this complaint about the Council’s handling of Mr X’s selective landlord licence application in 2024. The complaint is late and there are no good reasons why Mr X could not have brought the matter to us sooner.

Worcestershire County Council (26 000 181)

Statement Closed after initial enquiries Licensing 16-Sep-2026

Summary: We will not investigate Mr X’s complaint about the Council voiding his result for an exam he took for a private hire taxi licence application. Mr X had a right of appeal to a magistrates’ court, and it would have been reasonable to have expected him to have used it. We will not investigate his complaint about how the Council responded to his request for information because the Information Commissioner’s Office is better placed to consider it.

Stockton-on-Tees Borough Council (25 026 013)

Statement Closed after initial enquiries Licensing 16-Sep-2026

Summary: We will not investigate Mr Y’s complaint about the Council’s licencing decision-making. This is because we have decided any injustice is not significant enough to justify our involvement.

City of Wolverhampton Council (25 032 077)

Statement Closed after initial enquiries Licensing 01-Sep-2026

Summary: We will not investigate this complaint about the Council’s decision to refuse Mr X’s taxi license application. This is because it was reasonable to expect Mr X to use his right to appeal to the magistrate’s court, and in any event, we cannot achieve the outcome he wants.

Buckinghamshire Council (25 027 329)

Statement Closed after initial enquiries Licensing 28-Aug-2026

Summary: We will not investigate this complaint about taxi licensing because there is not enough evidence of fault or injustice to justify investigating.

Transport for London (26 013 101)

Statement Upheld Licensing 27-Aug-2026

Summary: We will not investigate Mr X’s complaint about a warning issued by Transport for London in 2022 because it is late and there are no good reasons to exercise our discretion to investigate it now. We will not investigate Mr X’s complaint about an advisory issued in 2025 because Transport for London has taken sufficient action to remedy the issue.

Medway Council (25 025 637)

Statement Closed after initial enquiries Licensing 26-Aug-2026

Summary: We will not investigate this complaint about the Council’s decision to penalise Mr X for an unlicensed House of Multiple Occupation. Mr X had a right of appeal to the First-Tier Tribunal, and it would have been reasonable for him to use it.

Transport for London (26 013 631)

Statement Closed after initial enquiries Licensing 18-Aug-2026

Summary: We will not investigate X’s complaint that the Authority refused their licence application or that it failed to reimburse X for a duplicate fee payment. This is because it would have been reasonable to expect X to have used their right of appeal to a magistrates’ court and because the complaint is made late.

Transport for London (25 032 066)

Statement Closed after initial enquiries Licensing 12-Aug-2026

Summary: We will not investigate this complaint about the delay in Transport for London issuing Mr X with a private hire vehicle licence. This is because an investigation would be unlikely to result in a different outcome.