Transport for London (25 013 347)

Statement Closed after initial enquiries Licensing 11-Jun-2026

Summary: Mr Y complained on behalf of Mr X that Transport for London wrongly delayed renewing his private hire driver licence. He said this caused significant loss of earnings and distress. We have decided to end our investigation because Mr X was aware of the matter more than 12 months before the complaint to us, and because we have decided we cannot achieve the outcome he wants.

Leeds City Council (25 024 725)

Statement Closed after initial enquiries Licensing 10-Jun-2026

Summary: We will not investigate this complaint about a decision, or how the Council took a decision, relating to a licensing application. X had an appeal right to challenge the decision in court. And given only the court could change the outcome, it was reasonable to expect X to use their court remedy here. Nor will we consider any delays in the Council making that decision because there is no significant injustice to X.

Kirklees Metropolitan Borough Council (25 013 022)

Statement Not upheld Licensing 09-Jun-2026

Summary: Mr X complained about the Council’s policy decision to ban the use of white Private Hire Vehicles. He said thousands of drivers will be financially affected. There was no fault in the Council’s decision-making process.

London Borough of Bromley (25 023 499)

Statement Closed after initial enquiries Licensing 08-Jun-2026

Summary: We will not investigate Miss X’s late complaint about the Council’s action in approving a House in Multiple Occupation in 2020. There is no good reason why this complaint could not have been brought to us sooner. We also cannot achieve the outcome Miss X is seeking.

Transport for London (25 003 799)

Statement Closed after initial enquiries Licensing 03-Jun-2026

Summary: We will not investigate this complaint about a private hire license application because there is not enough evidence of fault.

Durham County Council (25 021 612)

Statement Closed after initial enquiries Licensing 03-Jun-2026

Summary: We will not investigate this complaint about a selective licence issued by the Council. Mr X had a right of appeal to the First-Tier Tribunal about this issue, and it would be reasonable to expect him to have used it.

South Gloucestershire Council (25 015 200)

Statement Not upheld Licensing 27-May-2026

Summary: We have discontinued our investigation of this complaint, about the Council’s handling of the complainant’s application to renew his taxi driver licence. This is because the main part of the complaint concerns a matter which is too late for investigation, and because further investigation will provide no worthwhile outcome to the remainder.

London Borough of Brent (25 017 434)

Statement Closed after initial enquiries Licensing 27-May-2026

Summary: We will not investigate this complaint about the Council’s response to Mr X’s reports of unlicensed Houses in Multiple Occupation (HMOs) operating in its area. This is because there is not enough evidence of fault by the Council to justify an investigation.

Cumberland Council (25 022 417)

Statement Closed after initial enquiries Licensing 27-May-2026

Summary: We will not investigate Mr X’s complaint about the Council’s requirement for taxi drivers to display a licence at the front of their vehicles. Mr X’s claimed injustice is not significant enough to warrant our involvement.

Transport for London (25 009 886)

Statement Upheld Licensing 17-May-2026

Summary: Mr X complained Transport for London delayed his Public Carriage Office licence application for over three years. The delay and poor communication caused Mr X avoidable uncertainty and stress. We found the Authority at fault for the delay. The Authority has offered to apologise to Mr X and make a symbolic payment to recognise the fault, which we consider a suitable remedy.