Decision search
Your search has 52967 results
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Kirklees Metropolitan Borough Council (25 000 376)
Statement Closed after initial enquiries Disabled facilities grants 06-Jul-2025
Summary: We will not investigate Mrs X’s complaint about the Council’s decision to refuse a disabled facilities grant. We are unlikely to find fault which has caused Mrs X to lose out on the grant.
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London Borough of Hackney (25 000 405)
Statement Upheld Council tax 06-Jul-2025
Summary: We will not investigate this complaint about Council tax enforcement because there is insufficient evidence of fault by the Council. Part of the complaint has been remedied.
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Rotherham Metropolitan Borough Council (25 000 555)
Statement Closed after initial enquiries Council house sales and leaseholders 06-Jul-2025
Summary: We will not investigate Ms X’s complaint about the Council’s handling of her Right to Buy application. There is insufficient evidence of fault to warrant an investigation. If she disagrees with the Council’s valuation of her home, she has the right to appeal to the district Valuer, who is better placed to decide any dispute.
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West Berkshire Council (25 000 625)
Statement Closed after initial enquiries Residential care 06-Jul-2025
Summary: We will not investigate this complaint about the actions of a Council-run care home. It is reasonable for Mrs X to refer her concerns about lost items to the police and the small claims court. There is insufficient evidence of fault in the care home’s decision to seek assistance from the Urgent Community Response Team.
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City of Bradford Metropolitan District Council (25 000 671)
Statement Closed after initial enquiries Traffic management 06-Jul-2025
Summary: We will use our discretion not to investigate this complaint about an unsuccessful application for a clean air grant to upgrade the complainant’s vehicle.
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Buckinghamshire Council (25 000 713)
Statement Upheld Special educational needs 06-Jul-2025
Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.
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West Sussex County Council (25 000 799)
Statement Closed after initial enquiries Other 06-Jul-2025
Summary: We will not investigate this complaint about the Council introducing EV chargers in a residential area without sufficient consultation. There is insufficient evidence of fault which would warrant an investigation.
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Bournemouth, Christchurch and Poole Council (25 000 955)
Statement Closed after initial enquiries Charging 06-Jul-2025
Summary: We will not investigate Ms X’s complaint about the Council’s refusal to refund her relative, Ms Y, for care fees paid directly to her care provider after the date the Council agreed to fund Ms Y’s care. There is insufficient evidence of fault to warrant an investigation.
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Southend-on-Sea City Council (25 001 141)
Statement Upheld Special educational needs 06-Jul-2025
Summary: We will not investigate Mrs X’s complaint about the Council’s delays when issuing an ‘education, health and care plan’ for her child. This is because it is unlikely we could achieve significantly more than the symbolic payment the Council has offered Mrs X.
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North Yorkshire Council (25 001 167)
Statement Closed after initial enquiries Highway repair and maintenance 06-Jul-2025
Summary: We will not investigate this complaint about highway maintenance because it is reasonable to expect Mr Y to go to court about the matter and the courts are better placed.