Decision search
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St George's CoE School (Broadstairs) (25 006 245)
Statement Closed after initial enquiries School admissions 06-Jul-2025
Summary: We will not investigate Miss X’s complaint about an unsuccessful appeal for a school place. This is because there is not enough evidence of fault by the panel for us to be able to question its decision.
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Leicester City Council (25 006 677)
Statement Closed after initial enquiries Private housing 06-Jul-2025
Summary: We cannot investigate Mrs B’s complaint that the Council took too long to replace a damaged fence at one of its properties. This is because we cannot investigate complaints about the management of social housing by councils.
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London Borough of Merton (25 006 688)
Statement Closed after initial enquiries Parking and other penalties 06-Jul-2025
Summary: We will not investigate Mr B’s complaint about a Penalty Charge Notice he received for an alleged parking contravention. This is because it is reasonable for Mr B to put in an appeal to London Tribunals.
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Cambridgeshire County Council (24 006 789)
Statement Upheld Special educational needs 06-Jul-2025
Summary: Ms X complained the Council did not provide her child with suitable education when they were out of school and delayed carrying out an Education, Health and Care needs assessment. We found the Council was at fault. As a result Ms X had to wait longer than she should have for a decision on her child’s Education, Health and Care needs assessment and her child has missed education. To remedy the injustice caused the Council agreed to apologise and make payments to Ms X for the loss of her child’s education and the distress caused.
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North Devon District Council (24 009 258)
Statement Upheld Enforcement 06-Jul-2025
Summary: Mrs X and Mr Y complained about the way the Council considered and responded to reports of breaches of planning control at a neighbouring property. We find no fault with how the Council considered and responded to breaches of planning control. We find the Council at fault for not having a published process, causing uncertainty. The Council has agreed to apologise and publish an enforcements process.
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West Sussex County Council (24 011 072)
Statement Upheld Special educational needs 06-Jul-2025
Summary: Miss J complained the Council delayed in issuing an Education, Health and Care Plan to her child. It then failed to ensure they had a place in an education setting for the 2024-25 academic year. We upheld both parts of the complaint, finding faults by the Council resulted in a loss of suitable education for Miss J’s child and avoidable distress. The Council has accepted these findings and at the end of this statement we set out action it has agreed to take to remedy this injustice.
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North East Lincolnshire Council (24 011 246)
Statement Upheld Domiciliary care 06-Jul-2025
Summary: Mrs X complained about the care and support Mr Y received. We find the care provider at fault for billing Mr Y for support hours he did not receive and for delays in responding to Mrs X. The care provider has agreed to apologise, refund the overcharged care hours, and make a symbolic payment to recognise the frustration caused.
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Buckinghamshire Council (24 011 582)
Statement Upheld Special educational needs 06-Jul-2025
Summary: We found fault on Mrs Y’s complaint about the Council failing to follow statutory timescales with her son’s Education, Health and Care plan as well as its own timescales with its complaints procedure. These failings caused her injustice as it delayed her ability to appeal as well as causing some frustration. The Council agreed to send a written apology, pay £200 for failing to follow statutory timescales, and review why these failures happened along with the delay with it responding to her formal complaint.
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Kent County Council (24 011 753)
Statement Upheld Alternative provision 06-Jul-2025
Summary: Miss X complained about how the Council managed her child, Y’s, education and their Education, Health and Care (EHC) Plan. The Council was at fault. It delayed Y’s EHC needs reassessment, did not complete one of Y’s annual reviews, initially did not consider its section 19 duty, did not provide all Y’s Section F provision and delayed issuing Y’s EHC Plan. This caused Miss X an injustice and Y was not provided all the educational provision they were entitled to. The Council will apologise and pay £6,300 to acknowledge Y’s missed education and provision and a symbolic payment of £800 to Miss X. The Council has already put in place actions to improve its service.
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Worthing Borough Council (24 014 225)
Statement Not upheld Refuse and recycling 06-Jul-2025
Summary: Mr X complained about the Council’s clinical waste collection service. We found no fault with the service provided to Mr X or of waste being incorrectly handled. An incident involving Mr X and the Council’s contractor was properly investigated and appropriate action taken.