Decision search
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Suffolk County Council (24 009 362)
Statement Upheld Special educational needs 24-Feb-2025
Summary: Miss X complained about the Council’s delays with completing her child’s (Y) Education, Health and Care needs assessment and delays with issuing his final Plan. Miss X also complained about the contents of Y’s final Plan. There were some faults by the Council which caused injustice to Miss X. The Council has agreed to take action to remedy the injustice caused.
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Suffolk County Council (24 009 476)
Statement Upheld Special educational needs 24-Feb-2025
Summary: There was fault and delay in completing a transition review for post 16 education. This caused unnecessary uncertainty and distress; deprived Ms X’s child of a planned transition; and, caused inconvenience, time, trouble and lost income to Ms X. The Council has agreed to make payments to Ms X and her child to acknowledge the injustice caused. The complaint is upheld.
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London Borough of Lewisham (24 009 745)
Statement Upheld Homelessness 24-Feb-2025
Summary: We have completed our investigation. There was fault by the Council. The Council left Mrs X and her child in unsuitable accommodation for five months. It failed to properly respond to her complaint and to pay due regard to article 8 of her human rights. The Council has agreed to apologise and make a symbolic payment to Mrs X. It will also review its approach to unsuitable temporary accommodation and provide its staff with training.
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High Peak Borough Council (24 010 022)
Statement Upheld Antisocial behaviour 24-Feb-2025
Summary: Mr X complained the Council failed to effectively deal with allegations of statutory nuisance at a neighbouring property. Mr X said this has caused him real stress and has affected his health. We find the Council at fault for delays in its investigation and for poor communication. The Council has agreed to apologise to Mr X, make a payment to recognise the injustice caused and write to him setting out the next steps.
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Brighton & Hove City Council (24 012 039)
Statement Closed after initial enquiries Homelessness 24-Feb-2025
Summary: We will not investigate this complaint about the Council’s decision to end its main housing duty. This is because Ms X could have challenged the Council’s decision here with the Courts, and it would have been reasonable for her to have done so. Additionally, we will not investigate the Council’s safeguarding responses in relation to Ms X, because it is unlikely we would find fault.
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London Borough of Waltham Forest (24 012 232)
Statement Not upheld Private housing 24-Feb-2025
Summary: We have discontinued our investigation of this complaint, about the Council’s response to reports of disrepair in a privately rented property. This is because the complainant has started legal action against the Council on the same matters, which means it is now outside our jurisdiction.
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Bolsover District Council (24 013 042)
Statement Closed after initial enquiries Other 24-Feb-2025
Summary: We will not investigate Mr X’s complaint about graveyard maintenance. This is because there is insufficient evidence of fault by the Council to warrant an investigation.
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London Borough of Barking & Dagenham (24 013 456)
Statement Closed after initial enquiries Parking and other penalties 24-Feb-2025
Summary: We will not investigate this complaint about the actions of the Council and its enforcement agents during debt recovery action for an unpaid Penalty Charge Notice. This is because Ms X has used her right of appeal to a Tribunal. There is also not enough evidence of fault in any recovery action to justify an investigation.
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Transport for London (24 013 710)
Statement Upheld Licensing 24-Feb-2025
Summary: Mr X complained that, because of an error by Transport for London, there was a delay in renewing his taxi licence which prevented him from working causing him distress and financial loss. We found Transport for London has offered a satisfactory remedy for the distress caused.
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Statement Closed after initial enquiries School transport 24-Feb-2025
Summary: We will not investigate this complaint about the Council’s decision to change the school transport pick-up point for the complainant’s children or the collection time. There is not enough evidence of fault in the way the Council considered the matter to justify an investigation.