Decision search
Your search has 52726 results
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Elmbridge Borough Council (24 018 012)
Statement Closed after initial enquiries Planning applications 25-Feb-2025
Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because we are unlikely to find fault.
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South Holland District Council (24 018 332)
Statement Closed after initial enquiries Other 25-Feb-2025
Summary: We will not investigate this complaint about how the Council considered its responsibilities under the Equality Act 2010, in relation to Mrs X’s concerns about discrimination. We cannot say an organisation has breached the Equality Act, and the Council have already investigated her concerns and further investigation by us would not lead to a different outcome.
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Birmingham City Council (24 018 340)
Statement Closed after initial enquiries Allocations 25-Feb-2025
Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.
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London Borough of Haringey (24 018 643)
Statement Upheld Other 25-Feb-2025
Summary: Mrs Z complained about the Council’s failure to communicate with Miss Y as a manager of the agency providing care to Mr X and to keep to its commitments. We found fault with the Council for its unsatisfactory communication with Miss Y and for its failing to keep to its commitments. The Council’s fault caused injustice to Miss Y. The Council agreed to apologise to Miss Y and to refund the money paid by the care agency towards Mr X’s expenses.
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Coventry City Council (24 019 057)
Statement Closed after initial enquiries Council tax 25-Feb-2025
Summary: We will not investigate this complaint about Council tax as legal action has been commenced against the Council by the complainant.
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East Hertfordshire District Council (24 019 061)
Statement Closed after initial enquiries Councillor conduct and standards 25-Feb-2025
Summary: We will not investigate this complaint about how the Council dealt with a complaint about the conduct of a councillor. This is because we are unlikely to find fault.
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Basingstoke & Deane Borough Council (24 019 211)
Statement Closed after initial enquiries Refuse and recycling 25-Feb-2025
Summary: We will not investigate Mrs X’s complaint that the Council’s waste collection service damaged her bin. This is because there is insufficient evidence of fault, and Mrs X’s claimed injustice is not significant enough to warrant an investigation.
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Derbyshire County Council (23 021 000)
Statement Upheld Special educational needs 24-Feb-2025
Summary: Mrs X complained about the way the Council has dealt with her son, Mr S’s, Education, Health and Care Plan and educational provision since November 2023 when his Plan was transferred. She said this caused her distress and negatively affected Mr S’s mental wellbeing. We found the Council was at fault for not following the statutory procedure during the two most recent annual reviews for Mr S. The Council agreed to apologise, pay Mr S for the education he lost and make service improvements.
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London Borough of Waltham Forest (24 002 897)
Statement Upheld Homelessness 24-Feb-2025
Summary: Mr X complained about failings and errors in the way the Council considered his homelessness application. We found the Council’s failings and delays in assessing Mr X’s homelessness application and in providing appropriate support and accommodation are fault. As were the delay and errors in the Council’s stage two response to Mr X’s complaint. These faults caused Mr X unnecessary uncertainty, distress and anxiety. They also delayed his right to request a review. The Council has agreed to apologise and make a payment to Mr X.
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London Borough of Merton (24 003 036)
Statement Upheld Special educational needs 24-Feb-2025
Summary: Miss X complains the Council did not deal with her son’s education properly. The Council is at fault because it did not provide therapy sessions. The Council should apologise and pay Miss X £600.