Decision search
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West Sussex County Council (23 020 172)
Statement Upheld Special educational needs 24-Feb-2025
Summary: Mr A complained that the Council, took too long to issue an Education and Health Care plan for his son. He also complained his son was not provided with education during the period he was waiting for the updated Plan. We found there was significant delay, a failure to establish what a suitable education was for S. We recommended the Council apologised, made a payment to Mr A and S and reviewed progress on improving its practice.
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London Borough of Lewisham (24 014 827)
Statement Closed after initial enquiries Assessment and care plan 24-Feb-2025
Summary: We will not investigate Mrs X’s complaint about the Council failing to provide her son with appropriate support. This is because her complaint is late and there are no good reasons to exercise discretion to consider the late complaint. In addition, some of her complaints are premature to us.
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London Borough of Bromley (24 015 347)
Statement Closed after initial enquiries Safeguarding 24-Feb-2025
Summary: We will not investigate this complaint about the Council failing to provide the complainant with safeguarding and social care support. This is because the Council has agreed to resist the issues and conduct another assessment with Ms Q which it will use to inform what action to take going forward. It is unlikely that further investigation of the issues would lead to a different outcome.
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Halton Borough Council (24 015 416)
Statement Closed after initial enquiries Child protection 24-Feb-2025
Summary: We will not investigate Miss X’s complaint about where her grandchild is living. It is unlikely we could say any Council fault directly caused Z to be living with their father.
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Suffolk County Council (24 015 549)
Statement Upheld Special educational needs 24-Feb-2025
Summary: We upheld Ms X’s complaint about delays in the Education, Health and Care process regarding her child. The Council agreed to resolve the complaint early by apologising to Ms X and paying her a total £900 symbolic payment for the injustice caused.
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Telford & Wrekin Council (24 015 585)
Statement Upheld Assessment and care plan 24-Feb-2025
Summary: We will not investigate this complaint about adult care services. The Council has completed a thorough investigation, accepted some fault and said what it will do in response. It is unlikely an Ombudsman investigation would add to that. The complainant says the Council has not done what it said it would, this is a new issue of complaint which the Council must first have the opportunity to consider.
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East Lindsey District Council (24 015 587)
Statement Closed after initial enquiries Enforcement 24-Feb-2025
Summary: We will not investigate Mr X’s complaint about the Council’s failure to approve a suitable drainage system in line with building regulations. This is because there is not enough evidence of fault to justify investigating.
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London Borough of Bexley (24 015 656)
Statement Closed after initial enquiries Special educational needs 24-Feb-2025
Summary: We will not investigate this complaint about the Council refusing to assess Mr X’s child for an Education, Health and Care Plan. This is because it was reasonable for Mr X to appeal to the First-tier Tribunal (Special Educational Needs and Disability). Even if we were to investigate, there is no worthwhile outcome we could now achieve.
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Wokingham Borough Council (24 015 715)
Statement Closed after initial enquiries Homelessness 24-Feb-2025
Summary: We will not investigate this complaint about Mr X’s homelessness. Part of the complaint is late without good enough reason to investigate it now. It is reasonable to expect Mr X to take court action on other parts of the complaint.
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West Berkshire Council (24 015 766)
Statement Closed after initial enquiries Noise 24-Feb-2025
Summary: We will not investigate this complaint about the Council’s failures to investigate reports of noise nuisance and conspiracy to conduct a hate campaign against the complainant. There is not enough evidence of fault in the Council’s actions. We have seen no reason to investigate matters we have previously considered. We cannot consider matters connected to legal proceedings. We cannot require the Council to sanction its officers and therefore cannot achieve the outcome the complainant is seeking.