Decision search
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City of Bradford Metropolitan District Council (25 010 301)
Statement Upheld Other 01-Oct-2025
Summary: We have upheld Mr X’s complaint because the Council delayed considering his complaint at stage two of the children’s statutory complaints procedure. The Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused to Mr X.
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London Borough of Southwark (25 010 925)
Statement Closed after initial enquiries Homelessness 01-Oct-2025
Summary: We will not investigate Ms X’s complaint about the Council’s offer of unsuitable temporary accommodation because further investigation would not lead to a different outcome.
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London Borough of Southwark (25 011 318)
Statement Closed after initial enquiries Allocations 01-Oct-2025
Summary: We will not investigate Ms X’s complaint about the information provided about a property before she bid on it, nor the Council’s consideration of whether it was suitable for her. There is insufficient evidence of fault to justly our involvement. In addition, Ms X had rights of review and appeal in relation to the suitability of the property and it was reasonable for her to exercise them.
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Oxfordshire County Council (25 013 359)
Statement Closed after initial enquiries Other 01-Oct-2025
Summary: We will not investigate Mrs B’s complaint that she suffered injuries after tripping on a defective pavement. This is because it is reasonable for Mrs B to pursue her compensation claim by taking the Council to court.
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London Borough of Southwark (25 013 414)
Statement Closed after initial enquiries Parking and other penalties 01-Oct-2025
Summary: We will not investigate Mr B’s complaint about a Penalty Charge Notice he received for an alleged moving traffic contravention. This is because it was reasonable for Mr B to put in an appeal to London Tribunals.
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Leeds City Council (25 005 481)
Statement Closed after initial enquiries Antisocial behaviour 01-Oct-2025
Summary: We cannot investigate Mr X’s complaint the Council failed to take action against his neighbours, who are Council tenants, after his fence was damaged. This is because we have no power to consider the Council’s action in connection with its management of its social housing.
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London Borough of Hillingdon (25 005 512)
Statement Closed after initial enquiries Allocations 01-Oct-2025
Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.
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London Borough of Croydon (25 005 548)
Statement Closed after initial enquiries Allocations 01-Oct-2025
Summary: We will not exercise discretion to investigate this complaint about the Council’s assessment and review of a housing application. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Miss X could not have complained to us sooner.
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London Borough of Lambeth (25 005 555)
Statement Closed after initial enquiries Allocations 01-Oct-2025
Summary: We will not investigate Mrs X’s complaint about housing allocations because there is not enough evidence of fault.
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Stockton-on-Tees Borough Council (25 005 569)
Statement Upheld Safeguarding 01-Oct-2025
Summary: We will not investigate this complaint about failures in adult social care process to appoint a representative. The Council apologised for the impact of its fault and redid the process. We are satisfied with the actions the Council has taken and it is unlikely we would add anything further or reach a different outcome.