Decision search
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Suffolk County Council (24 016 484)
Statement Upheld Special educational needs 24-Jun-2025
Summary: The Council accepts it failed to communicate and secure the provision in Ms X’s child, Y’s, Education, Health and Care (EHC) Plan when her college placement failed. This caused Ms X and Y frustration, and distress and meant Y missed out on the SEN provision in their EHC Plan. The Council has apologised and made a payment to Ms X and Y. We are satisfied with the Council’s actions.
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Basildon Borough Council (24 016 773)
Statement Closed after initial enquiries Planning applications 24-Jun-2025
Summary: Mrs B complained that the Council had acted unfairly towards her in respect of planning issues on land near her property over many years. We will not investigate the complaint because the events are too old.
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Statement Closed after initial enquiries Residential care 24-Jun-2025
Summary: Mr X complained about end-of-life care for his mother, Mrs Y, from Jewish Care, Gants Hill Medical Practice, Partnership Of East London Co-Operative, NHS North East London Integrated Care Board and London Ambulance Service NHS Trust. We would likely find fault with the Practice, PELC and ICB if we investigated the complaint. Those organisations have agreed to resolve the complaint by providing a proportionate remedy for the injustice Mr X suffered.
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London Ambulance Service NHS Trust (24 017 682a)
Statement Closed after initial enquiries Ambulance services 24-Jun-2025
Summary: Mr X complained about end-of-life care for his mother, Mrs Y, from Jewish Care, Gants Hill Medical Practice, Partnership Of East London Co-Operative, NHS North East London Integrated Care Board and London Ambulance Service NHS Trust. We would likely find fault with the Practice, PELC and ICB if we investigated the complaint. Those organisations have agreed to resolve the complaint by providing a proportionate remedy for the injustice Mr X suffered.
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NHS North East London ICB (24 017 682b)
Statement Closed after initial enquiries Community hospital services 24-Jun-2025
Summary: Mr X complained about end-of-life care for his mother, Mrs Y, from Jewish Care, Gants Hill Medical Practice, Partnership Of East London Co-Operative, NHS North East London Integrated Care Board and London Ambulance Service NHS Trust. We would likely find fault with the Practice, PELC and ICB if we investigated the complaint. Those organisations have agreed to resolve the complaint by providing a proportionate remedy for the injustice Mr X suffered.
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Partnership Of East London Co-Operatives (24 017 682c)
Statement Closed after initial enquiries General practice 24-Jun-2025
Summary: Mr X complained about end-of-life care for his mother, Mrs Y, from Jewish Care, Gants Hill Medical Practice, Partnership Of East London Co-Operative, NHS North East London Integrated Care Board and London Ambulance Service NHS Trust. We would likely find fault with the Practice, PELC and ICB if we investigated the complaint. Those organisations have agreed to resolve the complaint by providing a proportionate remedy for the injustice Mr X suffered.
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Gants Hill Medical Centre (24 017 682d)
Statement Closed after initial enquiries General practice 24-Jun-2025
Summary: Mr X complained about end-of-life care for his mother, Mrs Y, from Jewish Care, Gants Hill Medical Practice, Partnership Of East London Co-Operative, NHS North East London Integrated Care Board and London Ambulance Service NHS Trust. We would likely find fault with the Practice, PELC and ICB if we investigated the complaint. Those organisations have agreed to resolve the complaint by providing a proportionate remedy for the injustice Mr X suffered.
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Havant Borough Council (24 017 690)
Statement Closed after initial enquiries Housing benefit and council tax benefit 24-Jun-2025
Summary: We will not investigate this complaint about Mr X’s claim for a discretionary housing payment. This is because investigation would not lead to a different outcome.
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Halton Borough Council (24 017 778)
Statement Closed after initial enquiries Antisocial behaviour 24-Jun-2025
Summary: We will not investigate this complaint about the Council’s delay in responding to a request for an anti-social behaviour case review and its failure to explain why the request did not meet the threshold for review. The Council has apologised for delay. It has also confirmed it will explain its reasons going forward. We consider further investigation will not lead to a different outcome.
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Gloucestershire County Council (24 017 849)
Statement Upheld School transport 24-Jun-2025
Summary: Miss B complained the Council failed to backdate her enhanced personal budget for transport to December 2024 and that caused her financial hardship. The Council has now agreed to backdate the personal budget to December 2024. There is nothing further the Ombudsman can achieve for Miss B.