Decision search
Your search has 52968 results
-
London Borough of Southwark (24 017 918)
Statement Upheld Other 24-Jun-2025
Summary: Ms X complained the Council failed to help her family including support for her daughter with suicidal ideation, not providing suitable education and leaving the family in a house where they were at risk. The Council was at fault for failing to consider the complaint under the children’s statutory complaints procedure. It will now consider Ms X’s concerns through the statutory procedure as well as apologising and making a payment for failing to do this originally.
-
London Borough of Croydon (24 018 050)
Statement Upheld Special educational needs 24-Jun-2025
Summary: The Council was at fault as it failed to provide occupational therapy for Miss X’s child from September 2024 to March 2025 in line with their Education, Health and Care Plan, and it poorly communicated and handled her case. It will apologise and make a payment to Miss X to acknowledge the impact of the missed occupational therapy provision. It will also identify why it failed to arrange the occupational therapy provision and report back to us on the action it has taken to address this.
-
Essex County Council (24 019 084)
Statement Upheld Special educational needs 23-Jun-2025
Summary: Mrs X complained the Council did not complete her child’s Education, Health and Care needs assessment within statutory timescales and it refused to reimburse the cost of a private Educational Psychologist report. We found the Council at fault. It will apologise to Mrs X, pay her £500 to recognise the avoidable frustration and uncertainty caused by a delay in completing the needs assessment process and reimburse the cost of the Educational Psychologist report.
-
Lancaster City Council (24 019 744)
Statement Closed after initial enquiries Antisocial behaviour 23-Jun-2025
Summary: We will not investigate Ms X’s complaint about the Council’s handling of her complaint about noise nuisance. There is insufficient evidence of fault and it is unlikely an investigation would reach a different outcome.
-
Mid Devon District Council (24 022 252)
Statement Closed after initial enquiries Drainage 23-Jun-2025
Summary: We will not investigate this complaint about planning permission and drainage because the complaint is late, without good reason to exercise discretion to investigate and it is reasonable to expect Mrs Y to go to court about the matter, which is better placed to consider the complaint.
-
Newcastle-under-Lyme Borough Council (24 022 470)
Statement Closed after initial enquiries Allocations 23-Jun-2025
Summary: We will not investigate Mr X’s complaint about the outcome of his housing register application. There is not enough evidence of fault to justify our involvement.
-
Statement Closed after initial enquiries Allocations 23-Jun-2025
Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.
-
London Borough of Havering (24 022 707)
Statement Closed after initial enquiries Allocations 23-Jun-2025
Summary: We will not investigate Ms X’s complaint about a Council decision that she is not eligible to join its housing register. There is insufficient evidence of fault to warrant an investigation.
-
City of York Council (24 022 788)
Statement Closed after initial enquiries Council tax 23-Jun-2025
Summary: We will use our discretion not to investigate this complaint about a fraud investigation because it is on-going. We will not investigate the complaint about reasonable adjustments because the Council will re-consider the complaint.
-
East Sussex County Council (24 022 793)
Statement Closed after initial enquiries Disabled facilities grants 23-Jun-2025
Summary: We will not investigate Mrs X complaint about the Council’s handling of a disabled facilities grant. This is because there is insufficient evidence of fault.