Hertfordshire County Council (25 008 877)

Statement Upheld Special educational needs 11-Aug-2026

Summary: Miss X complained about the Council’s failure to provide her child, Z, with school placement, full-time education and with the provision set out in Z’s Education, Health and Care Plan. There was fault by the Council which caused injustice to Z and Miss X. The Council will take action to remedy the injustice caused.

Leicestershire County Council (25 010 391)

Statement Upheld Special educational needs 11-Aug-2026

Summary: The Council was at fault for delays completing a child’s Education, Health and Care needs assessment and for not putting in place suitable education when the child was out of school. This meant the child had to wait longer to receive the support they were entitled to. The Council agreed to apologise and make payment to recognise the loss of education, uncertainty and delays carrying out the Education, Health and Care needs assessment.

London Borough of Merton (25 010 517)

Statement Upheld Special educational needs 11-Aug-2026

Summary: Miss X complained the Council failed to secure a school placement for her child, failed to make suitable education provision, or meet their needs as specified in their Education, Health and Care Plan for a significant period. This caused Miss X significant distress, frustration and uncertainty, and her child missed out on education and support they were entitled to. We found the Council at fault. The Council agreed to apologise, make symbolic payments to recognise the injustice, and take action to improve its service.

Surrey County Council (25 015 433)

Statement Closed after initial enquiries Special educational needs 11-Aug-2026

Summary: We will not investigate this complaint about the Council’s failure to provide education to Mrs X’s son since 2018. Part of the complaint is late and part carries appeal rights that it is reasonable for Mrs X to use.

Essex County Council (25 015 445)

Statement Upheld Special educational needs 11-Aug-2026

Summary: Based on current evidence Council was not at fault for the education provision in place for Y but it delayed completing an education, health and care needs assessment. That caused Miss X frustration and uncertainty. An apology and payment to Miss X is satisfactory remedy.

Hertfordshire County Council (25 016 047)

Statement Closed after initial enquiries Special educational needs 11-Aug-2026

Summary: Mr X complained the Council did not provide the provision set out in his child’s Education Health and Care Plan. Mr X said this caused his child to miss education and caused him avoidable distress. We have ended our investigation because we cannot investigate matters which can be considered by a Tribunal.

Hampshire County Council (25 016 312)

Statement Upheld Special educational needs 11-Aug-2026

Summary: The Council has acknowledged it was at fault, because it did not secure elements of an education, health and care plan, as the law requires. It has already offered a remedy to the complainant for this, but has increased this offer upon our recommendation.

Surrey County Council (25 029 584)

Statement Closed after initial enquiries Special educational needs 11-Aug-2026

Summary: We will not investigate Mrs X’s complaint about the Council’s handling of her child’s Education, Health and Care Plan. This is because Mrs X has used her right of appeal to the Tribunal and the law says we cannot investigate these matters.

Lancashire County Council (25 005 479)

Statement Upheld Special educational needs 11-Aug-2026

Summary: The Council was at fault for failing to carry out an annual review of Miss X’s child Y’s Education, Health and Care (EHC) Plan. The Council was also at fault for failing to ensure Y received a suitable education and the specialist provision in their EHC Plan. The Council has agreed to apologise and make a payment to remedy the injustice caused.

Kent County Council (25 012 813)

Statement Upheld Special educational needs 10-Aug-2026

Summary: Mrs X, in respect of her son Mr Y, complained that the Council failed to meet with her to discuss the draft Education, Health and Care Plan, failed to attend a mediation meeting and failed to ensure the special educational provision was in place. It also delayed in responding to her complaints. We found fault which caused Mr Y to miss out on essential support at college and Mrs X distress.