Bournemouth, Christchurch and Poole Council (26 001 995)
Category : Education > Special educational needs
Decision : Closed after initial enquiries
Decision date : 07 Sep 2026
The Ombudsman's final decision:
Summary: We cannot investigate this complaint about how the Council responded to a Tribunal. The matter concerns the conduct of a special educational needs appeal and is a matter for the Tribunal, not the Ombudsman.
The complaint
- Ms X says the Council failed to engage properly with a Special Educational Needs and Disability Tribunal, missing deadlines and delaying the Tribunal process.
The Ombudsman’s role and powers
- The Local Government Act 1974 sets out our powers but also imposes restrictions on what we can investigate.
- We cannot investigate a complaint if someone has appealed to a tribunal about the same matter. We also cannot investigate a complaint if in doing so we would overlap with the role of a tribunal to decide something which has been or could have been referred to it to resolve using its own powers. (Local Government Act 1974, section 26(6)(a), as amended)
- The First-tier Tribunal (Special Educational Needs and Disability) considers appeals against council decisions regarding special educational needs. We refer to it as the Tribunal in this decision statement.
How I considered this complaint
- I considered information provided by the complainant and the Council.
I considered the Ombudsman’s Assessment Code.
Other matters regarding the Council’s actions in respect of a review of the child’s SEN and the education provided are being considered under complaint number 25 023 694.
My assessment
- How the Council responded to Tribunal deadlines and dealt with the Tribunal is something for the Tribunal to consider. We cannot do so.
Final decision
- We cannot investigate Ms X’s complaint because we are prevented from investigating matters that are for the Tribunal to resolve.
Investigator's decision on behalf of the Ombudsman