Dudley Metropolitan Borough Council (17 016 386)

Category : Education > Special educational needs

Decision : Upheld

Decision date : 28 Jun 2019

Summary:  Mrs B complains about the Council’s handling of her requests for an Education, Health and Care Plan for her son.

Finding

The Ombudsman upheld the complaint and found fault causing injustice.

Recommendations

The Council has agreed to:

  • pay Mrs B £1,800, to be used for educational purposes, for the loss of specialist educational support to C;
  • pay Mrs B £500 for the time and trouble she was put to both in the EHC plan process and in the complaint handling; and
  • provide us with details of the training it has arranged for staff.

Ombudsman satisfied with Council's response: 19 September 2019.

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