Summary: Mrs B complains about the Council’s handling of her requests for an Education, Health and Care Plan for her son.
The Ombudsman upheld the complaint and found fault causing injustice.
The Council has agreed to:
- pay Mrs B £1,800, to be used for educational purposes, for the loss of specialist educational support to C;
- pay Mrs B £500 for the time and trouble she was put to both in the EHC plan process and in the complaint handling; and
- provide us with details of the training it has arranged for staff.
Ombudsman satisfied with Council's response: 19 September 2019.