Cornwall Council (24 021 118)

Statement Not upheld School transport 16-Sep-2025

Summary: There was no fault in the way the Council dealt with an appeal against new school transport arrangements. We have completed our investigation.

North Northamptonshire Council (25 008 723)

Statement Closed after initial enquiries School transport 16-Sep-2025

Summary: We will not investigate this complaint about the Council’s decision to refuse Mrs X’s application for free home-to-school transport for her child. This is because there is not enough evidence of fault by the Council.

Leeds City Council (25 007 679)

Statement Closed after initial enquiries School transport 11-Sep-2025

Summary: We will not investigate this complaint about the Council’s decision to refuse Miss X’s application for free home-to-school transport for her son. This is because there is not enough evidence of fault by the Council.

Kent County Council (25 004 291)

Statement Closed after initial enquiries School transport 11-Sep-2025

Summary: We will not investigate this complaint about the Council’s decision to refuse single-occupancy home-to-school taxi transport for Mrs X’s child. Ther is not enough evidence of fault in the way the transport panel reached its decision to warrant our further involvement.

South Tyneside Metropolitan Borough Council (25 003 626)

Statement Closed after initial enquiries School transport 10-Sep-2025

Summary: We will not investigate this complaint about the Council’s decision to discontinue taxi travel to school for Mrs X’s child. There is not enough evidence of fault in the way the Council reached its decision to warrant investigation.

Wakefield City Council (25 005 932)

Statement Closed after initial enquiries School transport 08-Sep-2025

Summary: We will not investigate Mr X’s complaint about the Council’s decision not to provide free home to school transport for his son. This is because there is insufficient evidence of fault by the Council to warrant an investigation.

North Yorkshire Council (25 006 114)

Statement Closed after initial enquiries School transport 08-Sep-2025

Summary: We will not investigate Ms X’s complaint about fault in the Council’s implementation of its home to school transport policy. This is because the matter complained about has not caused Ms X any significant personal injustice which is serious enough to warrant an investigation.

Nottinghamshire County Council (25 012 102)

Statement Closed after initial enquiries School transport 07-Sep-2025

Summary: We will not investigate Miss X’s complaint about the Council’s decision to refuse a home to school transport application. It is unlikely we would find fault.

Derbyshire County Council (24 017 854)

Statement Upheld School transport 04-Sep-2025

Summary: Mrs X complained the Council wrongly refused to award transport for her son Mr Y who is over 19 and has an Education Health and Care Plan. She also said the Council had failed to carry out transport appeal properly, communicate with her and respond to her complaint. We found fault in the way the Council made its decision about transport for Mr Y and in the way it handled Mrs X’s appeal. This fault caused injustice to Mrs X as she was distressed and could not be satisfied her appeal was properly considered. The Council has agreed to apologise, re-take a decision on Mrs X’s new transport application and make a distress payment.

Leicestershire County Council (24 017 090)

Statement Upheld School transport 03-Sep-2025

Summary: Mrs X complained the Council failed to properly assess her child’s transport needs, did not communicate effectively and caused delays in arranging suitable transport. We find the Council at fault for failing to reflect key information from the application in its risk assessment, and for failing to keep Mrs X updated. As a result, unsuitable transport was arranged, and Mrs X incurred avoidable costs to ensure her child could attend education. The Council has agreed to apologise and make a payment to Mrs X.