North Yorkshire Council (25 024 380)

Statement Upheld School transport 16-Jun-2026

Summary: There was fault in the way the Council publicised its new home to school transport policy, but this did not cause Mr X a significant injustice. There was no evidence of fault in the way the appeals committee considered Mr X’s appeal against the decision not to provide free home to school transport.

Leeds City Council (25 024 407)

Statement Upheld School transport 14-Jun-2026

Summary: There was fault in the way the Council and an appeal panel declined Ms X’s request for post-16 transport support. The Council has not engaged fully with Ms X’s representations, has not adequately shown it has considered the impact on Ms X and her son of not providing support, has not considered affordability, and has not provided adequate reasoning for its decision. The Council will apologise and retake the decision. The complaint is upheld.

Leeds City Council (25 009 197)

Statement Upheld School transport 11-Jun-2026

Summary: There was fault in the Council’s handling of transport to an educational setting, but the Council has already taken actions to remedy the injustice caused. We cannot add to the outcome that has already been achieved.

Stockton-on-Tees Borough Council (25 018 792)

Statement Closed after initial enquiries School transport 10-Jun-2026

Summary: We will not investigate this complaint about home-to-school transport because there is insufficient evidence of fault in the Council’s actions.

North Yorkshire Council (25 025 651)

Statement Upheld School transport 10-Jun-2026

Summary: There was fault in the way the Council communicated its home to school transport policy for September 2025 school admissions. There was also fault in how it considered Mrs X’s appeal for home to school transport. These faults have caused Mrs X frustration and uncertainty that her appeal was decided correctly. The Council has agreed to apologise to Mrs X and offer her a fresh stage two appeal hearing.

North Yorkshire Council (25 014 027)

Statement Upheld School transport 09-Jun-2026

Summary: There was fault in the way the Council communicated its home to school transport policy for September 2025 school admissions. There was also fault in how it considered Mr X’s appeal for home to school transport. These faults have caused Mr X frustration and uncertainty over the transport appeal committee’s decision. The Council has agreed to apologise to Mr X and offer him a fresh stage two appeal hearing.

North Yorkshire Council (25 021 591)

Statement Upheld School transport 09-Jun-2026

Summary: There was fault in the way the Council communicated its home to school transport policy for September 2025 school admissions. There was also fault in how it considered Mrs X’s appeal for home to school transport. These faults have caused Mrs X frustration and uncertainty that her appeal was decided correctly. The Council has agreed to apologise to Mrs X and offer her a fresh stage two appeal hearing.

North Yorkshire Council (25 015 865)

Statement Upheld School transport 04-Jun-2026

Summary: There was some fault in the way the Council publicised its new home to school transport policy but this did not cause Mrs X a significant injustice. There was no evidence of fault in the way the appeals committee considered Mrs X’s appeal against the Council’s decision not to provide free transport.

Cheshire East Council (25 022 442)

Statement Closed after initial enquiries School transport 31-May-2026

Summary: We will not investigate Mrs M’s complaint about school transport because there is no worthwhile outcome achievable.

London Borough of Redbridge (25 019 027)

Statement Upheld School transport 25-May-2026

Summary: We will not investigate this complaint about the Council’s handling of an application for home to school transport. This is because the Council has agreed to re-take its stage 2 decision. This is an appropriate remedy.