School transport


Recent statements in this category are shown below:

  • Leicestershire County Council (20 007 104)

    Statement Not upheld School transport 30-Mar-2021

    Summary: Mrs X complains that the Council wrongly refused her child a fare-paying place on a school bus. Mrs X's child now has a place on the bus. We have discontinued out investigation because it is unlikely further investigation would lead to a different outcome.

  • Essex County Council (20 002 815)

    Statement Upheld School transport 29-Mar-2021

    Summary: Miss X complained that the Council failed to provide suitable home to school transport for her son and did not consider her appeal properly. We find that the Council was at fault in the way it considered her appeal. It has agreed to give her an opportunity to make another appeal including the chance to present her case in person. It will also review of the wording of its school transport policy on involving parents in making the transport arrangements.

  • Suffolk County Council (20 008 217)

    Statement Not upheld School transport 26-Mar-2021

    Summary: Ms X complained the Council refused to grant her child, Z, free school transport following a house move, despite providing free school transport to Z's sibling. The Council was not at fault.

  • Walsall Metropolitan Borough Council (20 002 460)

    Statement Not upheld School transport 25-Mar-2021

    Summary: The Ombudsman found no fault on Mrs W's complaint about the Council failing to provide for her son's free home to school transport as it refuses to pay for the inward and outward journeys when he is not in the car. The Council's weekly payment covers all her travel costs to and from school. Mrs W failed to show she is out of pocket from this decision.

  • Cheshire West & Chester Council (20 006 662)

    Statement Not upheld School transport 24-Mar-2021

    Summary: Mrs X complains the Council wrongly declined an appeal against its decision not to provide her child with assisted transport to school. Mrs X says the Council's decision has adversely affected her child's mental wellbeing. She would like the Council to provide her child with assisted transport and to review its school transport policy. We find no fault in the Council's actions and have concluded our investigation.

  • Suffolk County Council (20 003 913)

    Statement Not upheld School transport 16-Mar-2021

    Summary: there is no fault in relation to the Council's consideration of Mr A's appeal for home to school transport on the grounds of safety of the identified route

  • Birmingham City Council (20 004 510)

    Statement Upheld School transport 09-Mar-2021

    Summary: Ms X complained the Council refused to provide school transport for her child, Y, and failed to complete the school transport appeal process. The Council was at fault. It failed to properly consider the application and delayed holding the stage two appeal. The Council has agreed to apologise to Ms X and pay her £100 to acknowledge the frustration caused. It has also agreed to reconsider the application.

  • Essex County Council (20 002 386)

    Statement Not upheld School transport 05-Mar-2021

    Summary: Mrs X complained about the Council's decision to withdraw an offer of home to school transport when she accepted a place for her daughter at a school further away than the school where it first offered her a place. Mrs X then took up the place at the first school and the Council reinstated the transport offer. We have discontinued our investigation as it would not achieve any useful outcome for Mrs X and her daughter.

  • Medway Council (20 004 953)

    Statement Not upheld School transport 05-Mar-2021

    Summary: the complainant complained the Council failed to properly consider her application for free home to school transport when her daughter gained a place at a grammar school through an admissions appeal. The Council says it and the school transport appeal panel considered the appeal properly but could not grant free school transport under its policy. We found the Council and its appeal panel acted without fault.

  • Warwickshire County Council (20 003 318)

    Statement Upheld School transport 04-Mar-2021

    Summary: Miss X complained about the Council's decision that her child was not eligible for free school transport. Miss X said this meant she had to pay for transport. The Council was at fault for failing to properly consider whether it was appropriate for Miss X to accompany her child. The Council has agreed to reconsider its decision and amend its policy.

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