Leeds City Council (26 001 989)

Statement Upheld School transport 06-Jul-2026

Summary: There was fault by a transport appeal panel in deciding to offer a personal travel allowance (PTA) without considering the method, or cost, of transport that would be required. This casts doubt on whether the PTA will facilitate the young person’s attendance in a safe, practical and affordable way. This uncertainty is an injustice. The Council will retake the decision, taking all relevant matters into account.

Buckinghamshire Council (26 004 982)

Statement Closed after initial enquiries School transport 05-Jul-2026

Summary: We will not investigate X’s complaint about home to school transport. This is because it is made late and I see no good reason to exercise discretion to consider it now.

Kent County Council (25 014 482)

Statement Upheld School transport 05-Jul-2026

Summary: Miss X complained the Council delayed providing her son with suitable home to school transport. We find the Council was at fault for its delay in providing Miss X’s son with suitable transport. This caused Miss X frustration and upset, and her son missed education and specialist provision. The Council has agreed to make a payment to Miss X and implement a service improvement.

Essex County Council (25 022 718)

Statement Closed after initial enquiries School transport 05-Jul-2026

Summary: We cannot investigate this complaint about home to school transport, and any related matters, because the complainant has applied for judicial review.

Birmingham City Council (25 021 967)

Statement Closed after initial enquiries School transport 02-Jul-2026

Summary: We will not investigate this complaint about the Council’s decision to refuse post 16 home to school transport for the complainant’s child. There is not enough evidence of fault by the Council to warrant investigation.

Surrey County Council (25 023 037)

Statement Closed after initial enquiries School transport 01-Jul-2026

Summary: We will not investigate this complaint about the Council’s decision to refuse the complainant’s application and appeal for school transport for her son. This is because there is insufficient evidence of fault on the Council’s part to warrant investigation.

Kent County Council (25 022 706)

Statement Closed after initial enquiries School transport 30-Jun-2026

Summary: We will not investigate this complaint about school transport. There is not enough evidence of fault causing significant injustice to warrant investigation.

Swindon Borough Council (25 014 325)

Statement Not upheld School transport 29-Jun-2026

Summary: The Council was not at fault in the way it reached its decision not to provide Mrs X’s child, Z, with home to school transport. This is because Z did not meet the eligibility criteria for home to school transport and the Council used its discretionary powers to decide to provide a personal travel budget.

Kent County Council (25 014 991)

Statement Not upheld School transport 29-Jun-2026

Summary: Mrs X complained the Council did not provide her son, Y with transport support so that he could get to college. We found no fault in the Council’s decision-making process and do not uphold this complaint.

Warrington Council (25 022 563)

Statement Upheld School transport 28-Jun-2026

Summary: We will not investigate this complaint about the suspension of mileage payments to Mr X for home-to-school transport for his children. The remedy the Council has provided for its error means investigation by us would be unlikely to add to the Council’s own investigation or lead to a recommendation of the remedy Mr X is seeking.