Walsall Metropolitan Borough Council (24 021 503)

Statement Closed after initial enquiries Other 20-May-2025

Summary: We cannot investigate X’s complaint about the Council’s actions related to their child’s school attendance. The Council has started court action about the matter. We cannot investigate a complaint about the start of court action or matters that can be raised as part of court proceedings.

Kent County Council (24 015 686)

Statement Closed after initial enquiries Other 19-May-2025

Summary: We will not investigate this complaint about the form of payments made to Mrs X as a childminder. Investigation would be unlikely to lead to a better outcome than that already offered by the Council.

Leicester City Council (24 022 401)

Statement Closed after initial enquiries Other 18-May-2025

Summary: We cannot investigate this complaint that Miss X was unfairly removed from a college course. This is because the law prevents us from investigating complaints about what happens in schools.

London Borough of Hounslow (24 023 090)

Statement Closed after initial enquiries Other 12-May-2025

Summary: We will not investigate Ms X’s complaint about the processing of her data by the Council. The Information Commissioner has powers to decide matters relating to data processing that we lack, and so would be better placed than us to consider this matter.

Manchester City Council (24 020 930)

Statement Closed after initial enquiries Other 07-May-2025

Summary: We will not investigate this complaint about an alleged threat of legal action made by a Council officer to Miss X regarding school attendance. There is not enough evidence of injustice caused by fault to warrant investigation.

Wokingham Borough Council (24 020 781)

Statement Closed after initial enquiries Other 24-Apr-2025

Summary: We will not investigate this complaint about the Council fining Mr X for his child’s unauthorised school absence. This is because Mr X had a right to go to a magistrate’s court to contest the fine it would have been reasonable to use.

North Yorkshire Council (24 020 845)

Statement Closed after initial enquiries Other 22-Apr-2025

Summary: We will not investigate this complaint about the Council’s refusal to accept a complaint about alleged bullying of Mrs X’s child. There is not enough evidence of fault to warrant our further involvement.

Leeds City Council (24 009 672)

Statement Closed after initial enquiries Other 13-Apr-2025

Summary: Ms X complains the Council advised her to have contact with her ex-partner despite a history of domestic abuse. We will not investigate this complaint. This is because it is about the Council’s actions during court proceedings which the law prevents us investigating, and related matters that are not separable from the court proceedings.

Halton Borough Council (24 018 265)

Statement Closed after initial enquiries Other 02-Apr-2025

Summary: We will not investigate this complaint about Mr X not being warned that his child was in a grace period for free childcare due to passcode not having been renewed. There is not enough evidence of fault by the Council to warrant investigation.

Bristol City Council (24 004 803)

Statement Upheld Other 27-Mar-2025

Summary: Mr X complained the Council failed to ensure his child’s nursery provided funded childcare hours free of charge and said the provider instead applied mandatory top-up fees. Because of this, Mr X said that over five months, he was charged £1,173 more than he should have been for childcare hours that should have been free. The Council delayed carrying out an audit into the nursery and this was fault. However it took appropriate action by auditing the provider and instructing it to make changes. The provider still has not made the required changes but this is not due to lack of action by the Council. The Council has agreed to take further steps to bring the childcare provider into compliance.