Recent statements in this category are shown below:
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Statement Not upheld Other 02-Aug-2026
Summary: Miss X complained her child’s nursery applied a mandatory charge for consumables linked to her child’s Free Early Education Entitlement (FEEE) hours. She complained the Council should have ensured the nursey’s charges were clear and transparent and that she received free nursery provision. We found the Council took appropriate action in response to Miss X’s concerns about the consumables charge. There is no fault by the Council.
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Suffolk County Council (25 021 350)
Statement Closed after initial enquiries Other 02-Aug-2026
Summary: We will not investigate this complaint about the Council’s handling of a safeguarding matter because any injustice is not significant enough to justify our involvement.
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Bedford Borough Council (25 023 667)
Statement Closed after initial enquiries Other 02-Aug-2026
Summary: We will not investigate this complaint about the Council’s complaint handling. This is because further investigation would not lead to a different outcome.
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Royal Borough of Kingston upon Thames (25 024 037)
Statement Closed after initial enquiries Other 20-Jul-2026
Summary: We will not investigate Ms X’s complaint about the Council accepting the appointment of a person she says poses a risk to children by virtue of their employment to a position on the local Standing Advisory Council on Religious Education. We cannot investigate religious education and worship in schools. The Council’s role is marginal, and we would be unlikely to find fault in the Council not finding a safeguarding risk simply because the person works for a local organisation whose employees Ms X says have attempted to proselytise children in schools.
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Essex County Council (26 010 523)
Statement Closed after initial enquiries Other 20-Jul-2026
Summary: We cannot investigate this complaint about the internal management of a school. The law prevents us from investigating complaints about what happens in schools.
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Statement Upheld Other 15-Jul-2026
Summary: Mr X complained the Council failed to properly oversee a nursery's charging arrangements for funded early education. The investigation found the Council failed to properly assess the nursery's charging arrangements once concerns were raised. This caused avoidable financial loss, distress, uncertainty, and time and trouble. The Council agreed recommended actions to remedy the injustice caused.
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London Borough of Hammersmith & Fulham (26 009 654)
Statement Closed after initial enquiries Other 15-Jul-2026
Summary: We cannot investigate Mr X’s complaint about an adult education course. This is because the law prevents us from investigating certain educational matters.
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Stockton-on-Tees Borough Council (25 024 041)
Statement Closed after initial enquiries Other 14-Jul-2026
Summary: We cannot investigate this complaint about what happened when Mr X’s son swallowed an object at a Council nursery. The law prevents us from investigating complaints about what happens in schools and nurseries.
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Newcastle upon Tyne City Council (25 023 904)
Statement Closed after initial enquiries Other 07-Jul-2026
Summary: We will not investigate this complaint about the Council’s action regarding Mrs X’s child’s school attendance. This is because further investigation would not lead to a different outcome or achieve anything more for Mrs X.
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Lancashire County Council (26 008 906)
Statement Closed after initial enquiries Other 06-Jul-2026
Summary: We will not investigate X’s complaint about how the Council dealt with his questions about safeguarding matters and his subsequent complaints. This is because the issues raised have not caused X a significant injustice.