Milton Keynes Council (25 017 155)

Statement Closed after initial enquiries Other 24-Feb-2026

Summary: We will not investigate Miss X’s complaint about her son’s secondary school education. Her complaint is late and we have seen no good reason why she could not have complained to us sooner.

Norfolk County Council (25 026 459)

Statement Closed after initial enquiries Other 24-Feb-2026

Summary: We will not investigate Mr X’s complaint about a penalty notice issued due to his child’s unauthorised absence from school, and the way the Council handled his complaint. This is because we have not found enough evidence of fault to justify a further investigation.

Shropshire Council (25 014 741)

Statement Closed after initial enquiries Other 19-Feb-2026

Summary: We cannot investigate part of Miss X’s complaint about the decision not to authorise holidays for her children during term-time. The decision was made by a school, and the law says we cannot investigate. We will not investigate the remainder of Miss X’s complaint about the Council’s involvement in issuing penalty notices for non-attendance at school because there is not enough evidence of fault.

Kent County Council (25 013 164)

Statement Closed after initial enquiries Other 18-Feb-2026

Summary: We will not investigate Mrs X’s complaint about the running of a charity commissioned by the Council. This is because she has not experienced personal injustice and another body is better placed to consider her concerns.

Liverpool City Council (24 012 753)

Statement Closed after initial enquiries Other 17-Feb-2026

Summary: We will not investigate Miss X’s complaint about how the Council made enquiries about her child’s home education. There is not enough evidence of fault to justify investigating.

Kent County Council (24 022 560)

Statement Upheld Other 16-Feb-2026

Summary: Mr X says the Council wrongly said his nursery had charged a compulsory top up fee, reached that decision without giving him an opportunity to comment and treated him differently to other nurseries that operate in the same way. There is no evidence of fault in how the Council reached its decision about the charges Mr X’s nursery was making or evidence it treated him differently to other nurseries. However, the Council did not give Mr X an opportunity to comment before telling him to refund the parents’ fee. That caused him frustration. An apology and guidance for officers handling complaints is satisfactory remedy.

Knowsley Metropolitan Borough Council (25 013 900)

Statement Closed after initial enquiries Other 16-Feb-2026

Summary: We cannot investigate part of Miss X’s complaint about the decision not to authorise holidays for her children during term-time because the decision was made by a school, and the law says we cannot investigate. We will not investigate the remainder of Miss X’s complaint about the Council’s involvement in issuing Education Penalty Notices or the Council’s communication because there is not enough evidence of fault to warrant our involvement.

Medway Council (25 013 566)

Statement Closed after initial enquiries Other 14-Feb-2026

Summary: We will not investigate this complaint about the Council’s decision to issue a fixed penalty notice for unauthorised absence from a school. This is because it concerns a matter which could reasonably have been considered in court.

Somerset Council (25 024 203)

Statement Closed after initial enquiries Other 11-Feb-2026

Summary: We will not investigate this complaint about the Council’s use of Artificial Intelligence to help draft an Education, Health and Care Plan. This is because there is not enough evidence of fault to warrant an investigation, and the Information Commissioner is better placed to consider complaints about data protection.

Warwickshire County Council (25 011 752)

Statement Closed after initial enquiries Other 09-Feb-2026

Summary: We will not investigate this complaint about the amount of funding the Council gives a school. This is because Ms X is complaining on behalf of the school and we cannot investigate complaints from public bodies.