London Borough of Southwark (24 018 237)

Statement Closed after initial enquiries Other 25-Nov-2025

Summary: We will not investigate this complaint about the Council’s decision to refuse a scholarship. This is because there is not enough fault to justify our investigation.

Telford & Wrekin Council (25 009 345)

Statement Closed after initial enquiries Other 25-Nov-2025

Summary: We will not investigate Mr X’s concerns about the Council’s handling of his complaint about a penalty charge notice issued due to his child’s attendance at school. There is not enough evidence of fault and it is unlikely we could add anything to the Council’s response. Our intervention would be unlikely to lead to a different outcome, and we will not look at complaint handling as a standalone issue.

West Northamptonshire Council (25 008 745)

Statement Closed after initial enquiries Other 19-Nov-2025

Summary: We cannot investigate Miss X’s complaint about historic failure to provide suitable equipment to her during her time in education or for failing to make safeguarding referrals. The issues Miss X complained about related to Miss X’s school, not the Council, and the law says we cannot investigate.

London Borough of Bexley (25 008 652)

Statement Closed after initial enquiries Other 18-Nov-2025

Summary: We will not investigate Mr X’s complaint about a resilience and social skills intervention delivered to his child. We do not have jurisdiction to investigate complaints about what happens in schools.

Brighton & Hove City Council (25 001 047)

Statement Not upheld Other 11-Nov-2025

Summary: Mrs X complained the Council discriminated against her children by refusing them access to a Holiday Activities and Food (HAF) scheme. We found no fault with the way the Council made its decision.

Oxfordshire County Council (24 010 440)

Statement Upheld Other 04-Nov-2025

Summary: Mrs X complained about how the Council dealt with its investigation into her concerns that her child’s nursery had been wrongfully charging her compulsory top-up fees which was not allowed by law. Mrs X also complained about the Council’s poor communication with her. There were some faults by the Council which caused injustice to Mrs X. The Council will take action to remedy the injustice caused.

Gloucestershire County Council (25 008 111)

Statement Closed after initial enquiries Other 04-Nov-2025

Summary: We cannot investigate this complaint about a data breach at the complainant’s child’s school. The law prevents us from investigating what happens in schools and about how councils investigate these matters.

London Borough of Lewisham (25 006 457)

Statement Closed after initial enquiries Other 03-Nov-2025

Summary: We cannot investigate part of Miss X’s complaint about a school’s decision to off-site her child. The law prevents us from investigating complaints about what happened in schools. We will not investigate the remainder because any injustice is not significant enough to justify our involvement, and we could not add to the previous investigation by the organisation.

Royal Borough of Greenwich (25 006 860)

Statement Closed after initial enquiries Other 29-Oct-2025

Summary: We will not investigate this complaint about the Council’s involvement with Miss X’s family. This is because the complaint concerns events that took place more than 12 months ago. In addition, an investigation into these matters would be unlikely to result in a worthwhile outcome.

Kingston Upon Hull City Council (25 006 865)

Statement Closed after initial enquiries Other 20-Oct-2025

Summary: We will not investigate this complaint about the Council’s decision to issue fixed penalty notices for children not attending school. Mr X had the option of not paying and, if the Council prosecuted him, he could have argued his case in court. The law prevents us investigating the school’s refusal to authorise the children’s absence.