Thurrock Council (25 021 353)

Statement Closed after initial enquiries Other 13-Apr-2026

Summary: We will not investigate this complaint about how the Council dealt with Mr X’s formal complaint. It would be disproportionate to investigate the Council’s complaint handling on its own.

Hertfordshire County Council (25 004 254)

Statement Not upheld Other 08-Apr-2026

Summary: This complaint about the failure to provide free school meals has been ended. During the course of the investigation the Council has offered a payment to remedy the financial injustice as a goodwill gesture and so there is no worthwhile outcome achievable by further investigation.

Kent County Council (25 017 740)

Statement Closed after initial enquiries Other 06-Apr-2026

Summary: We will not investigate Mr X’s complaint about how the Council made enquiries about his child’s education. There is not enough evidence of fault by the Council to warrant an investigation.

Newcastle upon Tyne City Council (25 020 529)

Statement Closed after initial enquiries Other 31-Mar-2026

Summary: We will not investigate this complaint about action taken by the Council regarding Mr X and Ms Y’s child’s school attendance, which led to court action. We will also not investigate the Council’s handling of the matter. This is because an investigation would not lead to a different outcome or achieve anything more. Mr X and Ms Y have also not suffered injustice significant enough to warrant our involvement.

Wigan Metropolitan Borough Council (25 019 864)

Statement Closed after initial enquiries Other 27-Mar-2026

Summary: We will not investigate this complaint about the use of a Council lawyer to respond to a complaint. This is because it would not be proportionate to investigate the Council’s complaint-handling when the law prevents us investigating the substantive matter complained of.

London Borough of Barking & Dagenham (25 015 357)

Statement Closed after initial enquiries Other 25-Mar-2026

Summary: We will not investigate this complaint about the actions the Council took following the complainant’s son being taken off his school’s roll. This is because there is not enough evidence of fault by the Council to warrant our intervention, and part of the complaint concerns matters which could have been considered in court.

Sandwell Metropolitan Borough Council (25 017 212)

Statement Upheld Other 24-Mar-2026

Summary: We have upheld this complaint about how the Council dealt with a grant application. This is because the Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused to Mr Y and improving its service for others.

London Borough of Hammersmith & Fulham (25 020 429)

Statement Closed after initial enquiries Other 23-Mar-2026

Summary: We cannot investigate this complaint about what happened in Ms X’s child’s school. The law does not allow us to investigate what happens in schools. Nor will we investigate how the Council responded to Ms X’s concerns about safeguarding, because it is unlikely we would find fault.

Kent County Council (25 016 854)

Statement Closed after initial enquiries Other 17-Mar-2026

Summary: We will not investigate this complaint about the Council’s duties under the Equality Act 2010 and how it applied statutory guidance to ensure Miss X’s child could attend a funded nursery place. This is because we are unlikely to find fault in the Council’s actions.

Newcastle upon Tyne City Council (25 008 888)

Statement Upheld Other 17-Mar-2026

Summary: Ms X complained the Council wrongly excluded her child from the Holiday and Activities (HAF) Programme and failed to apply its discretion to allow inclusion as a child in need. The Council confused two schemes and failed to consider Ms X’s child for inclusion in the HAF programme meaning the child missed out on holiday activities and meals. A remedy which includes a distress payment and information on how to apply for the next scheme is agreed.