Surrey County Council (26 015 828)

Statement Closed after initial enquiries Other 15-Sep-2026

Summary: We will not investigate Miss X’s complaint about the Council sharing her child’s personal information externally without good reasons to do so. The Information Commissioner’s Office is better placed to consider this complaint.

London Borough of Lewisham (26 017 450)

Statement Closed after initial enquiries Other 14-Sep-2026

Summary: We will not investigate this complaint about the Council’s failure to deal with the complainant’s concerns. The complaint is late and there are no good reasons for us to exercise discretion to consider it now.

London Borough of Redbridge (26 015 637)

Statement Closed after initial enquiries Other 13-Sep-2026

Summary: We cannot investigate this complaint about the internal management of a school. The law prevents us from investigating complaints about what happens in schools. Additionally, the courts have said we can decide not to investigate complaints about actions by a council on a matter the law prevents us from investigating.

Devon County Council (26 015 394)

Statement Closed after initial enquiries Other 10-Sep-2026

Summary: We will not investigate this complaint about the Council issuing X with a Fixed Penalty Notice. X has paid the fine and has accepted liability for it. There is no worthwhile outcome achievable from our investigation.

Cornwall Council (25 031 211)

Statement Closed after initial enquiries Other 06-Sep-2026

Summary: We will not investigate this complaint about issuing of penalty notices for school non-attendance. This is because it is unlikely we will find fault.

Oldham Metropolitan Borough Council (25 024 260)

Statement Closed after initial enquiries Other 02-Sep-2026

Summary: We will not investigate Ms X’s complaint because there is no worthwhile outcome achievable at this stage.

Newcastle upon Tyne City Council (25 030 112)

Statement Closed after initial enquiries Other 01-Sep-2026

Summary: We cannot investigate Mr X’s complaint because the law prevents us from investigating complaints about what happens in schools and the actions of councils dealing with complaints about these matters.

Hertfordshire County Council (25 028 403)

Statement Closed after initial enquiries Other 31-Aug-2026

Summary: We will not investigate Ms X’s complaint about the disruption to her grandson’s education because there is nothing we could add to the Council’s response.

Lincolnshire County Council (26 003 100)

Statement Closed after initial enquiries Other 26-Aug-2026

Summary: We cannot investigate Mr X’s complaint the Council failed to secure appropriate education provision for his child who has an Education, Health and Care plan. This is because Mr X has used his right to appeal to the First-tier Tribunal (Special Educational Needs and Disability) and these matters are too closely related.

Liverpool City Council (25 026 891)

Statement Closed after initial enquiries Other 25-Aug-2026

Summary: We cannot investigate Ms X’s complaint about a school’s decision to close between 19 and 23 January and the action taken to address mould in classrooms. The law prevents us considering complaints about the management of schools.