Oxfordshire County Council (24 010 440)

Statement Upheld Other 04-Nov-2025

Summary: Mrs X complained about how the Council dealt with its investigation into her concerns that her child’s nursery had been wrongfully charging her compulsory top-up fees which was not allowed by law. Mrs X also complained about the Council’s poor communication with her. There were some faults by the Council which caused injustice to Mrs X. The Council will take action to remedy the injustice caused.

Gloucestershire County Council (25 008 111)

Statement Closed after initial enquiries Other 04-Nov-2025

Summary: We cannot investigate this complaint about a data breach at the complainant’s child’s school. The law prevents us from investigating what happens in schools and about how councils investigate these matters.

London Borough of Lewisham (25 006 457)

Statement Closed after initial enquiries Other 03-Nov-2025

Summary: We cannot investigate part of Miss X’s complaint about a school’s decision to off-site her child. The law prevents us from investigating complaints about what happened in schools. We will not investigate the remainder because any injustice is not significant enough to justify our involvement, and we could not add to the previous investigation by the organisation.

Royal Borough of Greenwich (25 006 860)

Statement Closed after initial enquiries Other 29-Oct-2025

Summary: We will not investigate this complaint about the Council’s involvement with Miss X’s family. This is because the complaint concerns events that took place more than 12 months ago. In addition, an investigation into these matters would be unlikely to result in a worthwhile outcome.

Kingston Upon Hull City Council (25 006 865)

Statement Closed after initial enquiries Other 20-Oct-2025

Summary: We will not investigate this complaint about the Council’s decision to issue fixed penalty notices for children not attending school. Mr X had the option of not paying and, if the Council prosecuted him, he could have argued his case in court. The law prevents us investigating the school’s refusal to authorise the children’s absence.

City of Bradford Metropolitan District Council (25 002 480)

Statement Closed after initial enquiries Other 19-Oct-2025

Summary: We will not investigate Mrs X’s complaint about school attendance action taken by the Council. There is not enough evidence of fault to warrant our further involvement.

Wiltshire Council (25 006 282)

Statement Closed after initial enquiries Other 13-Oct-2025

Summary: We will not investigate Mr X’s complaint about the Council’s investigation of a nursery fee policy. There is insufficient evidence of fault to justify an investigation.

Leicester City Council (25 005 396)

Statement Closed after initial enquiries Other 13-Oct-2025

Summary: We will not investigate this complaint about a Council officer declining to allow Mrs X’s husband to accompany her into an interview. There is not enough evidence of fault by the Council to warrant investigation. We would also be unlikely to recommend more than the Council has already offered by refunding an application fee and offering to re-run the process with Mrs X’s husband present at the interview.

Isle of Wight Council (25 006 069)

Statement Closed after initial enquiries Other 05-Oct-2025

Summary: We will not investigate this complaint about the Council’s failure to communicate effectively with Miss X regarding her child’s placement. This is because an investigation would be unlikely to result in a different outcome.

Cheshire East Council (25 004 185)

Statement Closed after initial enquiries Other 29-Sep-2025

Summary: We will not investigate Mrs X’s complaint that the Council underpaid Mr Y’s education bursary by £222. This is because the claimed injustice is not significant enough to warrant an investigation by the Ombudsman.