Summary: We cannot investigate this complaint about a school’s actions relating to welfare visits. This is because the law does not allow us to investigate complaints about a school’s actions.

The complaint

1. X complained to the Council because they had been visited at work, by school staff, completing welfare visits, while their child was out of school. X said they found the visits humiliating.

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The Ombudsman’s role and powers

2. We cannot investigate most complaints about what happens in schools. (Local Government Act 1974, Schedule 5, paragraph 5(2), as amended)

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How I considered this complaint

3. I considered information provided by the complainant and I considered the Ombudsman’s Assessment Code.

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Final decision

4. We cannot investigate X’s complaint because it relates to the actions of a school and the law does not allow us to investigate.

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Investigator's decision on behalf of the Ombudsman