Decision search
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London Borough of Redbridge (24 019 937)
Statement Closed after initial enquiries Parking and other penalties 28-Feb-2025
Summary: We will not investigate this complaint about a parking penalty charge notice as it is reasonable to expect Mr X to have appealed it to the parking tribunal.
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London Borough of Bromley (24 020 576)
Statement Closed after initial enquiries Highway repair and maintenance 28-Feb-2025
Summary: We will not investigate Mr B’s complaint that his car was damaged by a pothole. This is because it is reasonable for Mr B to take the Council to court.
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Manchester City Council (24 020 629)
Statement Closed after initial enquiries Parking and other penalties 28-Feb-2025
Summary: We will not investigate this complaint about the Council’s enforcement of a penalty charge notice as the Council has provided the outcome the complainant sought.
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Teignbridge District Council (24 020 764)
Statement Closed after initial enquiries Refuse and recycling 28-Feb-2025
Summary: We will not investigate Mrs B’s complaint that fault by the Council resulted in her suffering injuries putting her bins out during adverse weather. This is because it is reasonable for Mrs B to put in a compensation claim, and if needed, take the Council to court.
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Milton Keynes Council (23 000 946)
Statement Upheld Disabled children 27-Feb-2025
Summary: Mrs G complained about the decision by NHS Bedfordshire, Luton and Milton Keynes Integrated Care Board (the ICB) to reduce the night-time support for her child, D. She also complained about the way Milton Keynes Council (the Council) considered respite for the family and a preferred placement. We found fault in the way the ICB decided to reduce night-time support as it did not follow the recommendations from an independent assessment or properly consider the impact its decision would have on D’s parents. This likely caused D’s parents avoidable worry and distress. The Council did not provide enough support to meet the family’s needs but acted to put things right during our investigation. There was a lack of joined up working when assessing D’s health and social care needs. The ICB and Council have accepted our recommendations to complete a holistic review of D’s needs, apologise to Mrs G, make acknowledgement payments and improve their processes. We have now completed our investigation.
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NHS Bedfordshire, Luton and Milton Keynes Integrated Care Board (23 000 946a)
Statement Upheld Assessment and funding 27-Feb-2025
Summary: Mrs G complained about the decision by NHS Bedfordshire, Luton and Milton Keynes Integrated Care Board (the ICB) to reduce the night-time support for her child, D. She also complained about the way Milton Keynes Council (the Council) considered respite for the family and a preferred placement. We found fault in the way the ICB decided to reduce night-time support as it did not follow the recommendations from an independent assessment or properly consider the impact its decision would have on D’s parents. This likely caused D’s parents avoidable worry and distress. The Council did not provide enough support to meet the family’s needs but acted to put things right during our investigation. There was a lack of joined up working when assessing D’s health and social care needs. The ICB and Council have accepted our recommendations to complete a holistic review of D’s needs, apologise to Mrs G, make acknowledgement payments and improve their processes. We have now completed our investigation.
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NHS Bedfordshire, Luton and Milton Keynes Integrated Care Board (23 000 946b)
Statement Upheld Assessment and funding 27-Feb-2025
Summary: Mrs G complained about the decision by NHS Bedfordshire, Luton and Milton Keynes Integrated Care Board (the ICB) to reduce the night-time support for her child, D. She also complained about the way Milton Keynes Council (the Council) considered respite for the family and a preferred placement. We found fault in the way the ICB decided to reduce night-time support as it did not follow the recommendations from an independent assessment or properly consider the impact its decision would have on D’s parents. This likely caused D’s parents avoidable worry and distress. The Council did not provide enough support to meet the family’s needs but acted to put things right during our investigation. There was a lack of joined up working when assessing D’s health and social care needs. The ICB and Council have accepted our recommendations to complete a holistic review of D’s needs, apologise to Mrs G, make acknowledgement payments and improve their processes. We have now completed our investigation.
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Environment Agency (23 007 151)
Statement Not upheld Drainage 27-Feb-2025
Summary: Ms X complained about the Environment Agency’s decision to grant a permit for works to a river. Ms X said this caused land she used for animal grazing to flood. We have not found the Environment Agency at fault.
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London Borough of Tower Hamlets (23 012 109)
Statement Upheld Homelessness 27-Feb-2025
Summary: Mr C complained about how the Council dealt with his housing and adult social care support, and his reports of anti-social behaviour since 2022. We found the Council at fault for causing delays in assessing his care and support needs in 2023, which caused him an injustice. The Council should apologise and make payment to Mr C to acknowledge the injustice this caused him. There was no fault on other parts of Mr C’s complaint, or we exercised our general discretion not to investigate these as he has accepted an out of court settlement agreement with the Council which has remedied the injustice he experienced.
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Statement Upheld Assessment and care plan 27-Feb-2025
Summary: There was fault in the Council’s communication with Mrs C on the care planning for her husband, Mr C. The Council also failed to properly respond to Mrs C’s complaints and there was a delay in obtaining a letter which was needed for Mrs C to access her husband’s assets. This caused distress to Mrs C and the Council has agreed to apologise, pay a symbolic financial remedy and implement a service improvement.