Decision search
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Lincolnshire County Council (24 007 139)
Statement Upheld Special educational needs 28-Feb-2025
Summary: Mrs X complains the Council failed to provide her child with a suitable education. The Council is at fault for failing to provide the child with the provision in her education, health and care plan and for failing to arrange alternative provision when the child was unable to attend school. The Council has agreed to apologise to Mrs X, remedy the avoidable distress caused and provide a payment to acknowledge the loss of provision.
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London Borough of Haringey (24 007 780)
Statement Not upheld Assessment and care plan 28-Feb-2025
Summary: Ms X complained the Council social care team has not supported her since the health service discharged her from hospital. Ms X said she has not had her needs met. The Council was not at fault.
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London Borough of Richmond upon Thames (24 007 874)
Statement Closed after initial enquiries Other 28-Feb-2025
Summary: We will not investigate this complaint about contact restrictions the Council has placed on the complainant. The Council confirms it regularly reviews the contact arrangements and will be writing to the complainant shortly. We consider that an investigation will not lead to a different outcome.
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Royal Borough of Greenwich (24 008 368)
Statement Upheld Allocations 28-Feb-2025
Summary: Miss X complained about the Council’s handling of her housing register and homelessness application since 2022. The Council agreed it was at fault for its failure to enable her to bid for properties under its general priority band. We found this did not cause her a significant injustice. We have not investigated other part of Miss X’s complaint as these were late, carried appeal rights to court, or have previously been considered by the Ombudsman.
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East Hertfordshire District Council (24 008 599)
Statement Not upheld Enforcement 28-Feb-2025
Summary: Mr X complained the Council did not take enforcement action against an alleged breach of planning control. We have ended our investigation as we cannot achieve the outcome that Mr X’s wants.
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West Sussex County Council (24 009 520)
Statement Upheld Child protection 28-Feb-2025
Summary: Mrs X complained about the Council’s decision to start child protection action and put her child on a child protection plan. The Council accepted fault in failing to share information about the process with Mrs X, and apologised for the distress caused. We found the Council’s failings did not affect its decision, and its apology is sufficient remedy for the injustice.
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Bristol City Council (24 009 694)
Statement Closed after initial enquiries Other 28-Feb-2025
Summary: We have discontinued our investigation into Mrs C’s complaint about the way the Council dealt with her business rates account. This is because, the courts decided she owes the rates. So we will not investigate further.
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Warwickshire County Council (24 013 077)
Statement Upheld Other 28-Feb-2025
Summary: We upheld this complaint about how the Council’s review panel handled Mr X’s complaint about the lack of support provided to his family during the Child in Need (CIN) process. The Council agreed to resolve the complaint early by providing a financial remedy for the injustice caused.
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Isle of Wight Council (24 014 001)
Statement Closed after initial enquiries Homelessness 28-Feb-2025
Summary: We will not investigate this complaint about the Council placing Miss X in unsuitable accommodation when she became homeless. The Council moved Miss X without delay following her complaints and ensured a working heater was available. It is not required to cover her laundry costs, but did make a one-off payment. There is insufficient evidence of fault to warrant an investigation.
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Portsmouth City Council (24 014 145)
Statement Closed after initial enquiries Residential care 28-Feb-2025
Summary: We will not investigate Mrs X’s complaint the Council failed to provide her with her mother’s complete care records. This is because the complaint is late and there are no good reasons to exercise discretion to consider the late complaint. In addition, there is insufficient evidence of fault.