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Lincolnshire Community Health Services (24 005 471b)
Statement Upheld Community hospital services 26-Jun-2025
Summary: Mrs X complained on behalf of her father, Mr Y about the way Lincolnshire County Council and United Lincolnshire Hospitals NHS Trust discharged him from hospital to a care home, The Old Rectory. The Hospital Trust acted with fault when it discharged Mr Y and should apologise to Mrs X for the uncertainty it caused her. It should also take action to avoid similar fault. Mrs X also complained about Lincolnshire Community Health Service NHS Trust’s support for Mr Y’s pressure sores. We found the Community Trust should have started care planning sooner than it did. While that did not cause any injustice, it should take action to avoid similar fault in future.
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Coventry City Council (24 006 936)
Statement Upheld Homelessness 25-Jun-2025
Summary: Mr X complains the Council failed to provide him with accommodation between August and December 2023, and delayed issuing its decision that he was not in priority need. We find fault with the Council for delay accepting the relief duty and communicating its decision about priority need. We have agreed a symbolic payment to Mr X for the frustration and distress caused.
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North Somerset Council (24 008 105)
Statement Upheld Alternative provision 25-Jun-2025
Summary: Miss E complained the Council failed to secure alternative education provision, after her child could not attend school from January 2024 onward. We upheld the complaint finding the Council did not properly consider her child’s need for alternative provision before November 2024, when it provided an Education, Health and Care Plan. We considered that if it had done so, it would have made such provision. The Council has accepted these findings. At the end of this statement, we set out the action it has agreed to remedy the injustice caused to Miss E as a result and to improve its service.
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London Borough of Bromley (24 009 928)
Statement Upheld Special educational needs 25-Jun-2025
Summary: Mrs X complained the Council delayed issuing her child’s education, health and care (EHC) Plan and it failed to provide her with an education when she was unable to attend school. We found the Council at fault for delays in finalising the EHC Plan and arranging a suitable education. The faults caused a loss of education and avoidable distress. The Council has agreed to remedy the injustice caused by apologising in writing and providing a payment to the family.
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London Borough of Hillingdon (24 010 480)
Statement Upheld Special educational needs 25-Jun-2025
Summary: The Council failed to review and issue Mr X’s son, Z’s, Education, Health and Care Plans on time. It also failed to plan for the support Z would need when he started post-16 college. This meant Z missed key support he needed during his GCSE year of school, he had no record of his needs as his physical disability progressed and he avoidably missed out on post-16 education. The Council’s faults also caused Z and Mr X avoidable frustration, distress and uncertainty. To recognise the injustice caused, the Council has agreed to apologise, pay Mr X and Z £2,500 and take action to improve its services.
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Gravesham Borough Council (24 010 982)
Statement Upheld Allocations 25-Jun-2025
Summary: Mrs B complained the Council failed to provide her with the right banding on its housing register and refused to consider transferring her to another property. Council has reviewed the case and awarded the right banding, backdated that banding and paid Mrs B £100. The Council is also actively seeking a new property for Mrs B. There is nothing further the Ombudsman can achieve for Mrs B.
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Brighton & Hove City Council (24 022 929)
Statement Closed after initial enquiries Safeguarding 25-Jun-2025
Summary: We will not investigate Mr X’s complaint about the Council’s handling of the complaints he raised about the Council’s actions in relation to safeguarding and housing concerns. This is because an investigation would not lead to any different findings or outcomes. In addition, there are no worthwhile outcomes achievable as the substantive matters that led to the complaint have been resolved.
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Manchester City Council (24 022 952)
Statement Closed after initial enquiries Other 25-Jun-2025
Summary: We will not investigate Mr X’s complaint about the Council not maintaining an area of land which he says it is responsible for and the Council closing the reports he makes without taking appropriate action. This is because the alleged fault has not caused any significant personal injustice. In addition, there is insufficient evidence of fault.
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London Borough of Southwark (25 000 090)
Statement Closed after initial enquiries Other 25-Jun-2025
Summary: We will not investigate this complaint about pest control treatments because there is insufficient evidence of fault by the Council.
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South Cambridgeshire District Council (25 000 307)
Statement Closed after initial enquiries Planning advice 25-Jun-2025
Summary: We will not investigate this complaint about the pre-planning application provided by the Council. There is not enough evidence of fault in the Council’s actions to justify an investigation.