Recent statements in this category are shown below:

  • Sefton Metropolitan Borough Council (18 004 339)

    Statement Upheld Other 09-Apr-2019

    Summary: Mrs F complains the Council placed her children on a child in need plan without her agreement and wrongly reported the family missing. The Ombudsman has found some fault. The Council has agreed to apologise.

  • London Borough of Hillingdon (18 009 094)

    Statement Upheld Other 01-Apr-2019

    Summary: Mr X complains the Council refused to consider his complaints about the way it handled a case involving his children at stage 3 of the children's statutory complaints process. The Council was at fault for not agreeing to the stage 3 panel. It should review its processes to avoid a reoccurrence of this fault.

  • Derbyshire County Council (18 011 812)

    Statement Upheld Other 28-Mar-2019

    Summary: Mr C says the Council was at fault for failing to tell him of an incident which posed risk to his children and to involve him in the investigation of that incident. Mr C says the errors cost him money on legal fees. The Council apologised for the errors after an investigation but the court proceedings were not related to the incident.

  • Leeds City Council (18 006 945)

    Statement Not upheld Other 21-Mar-2019

    Summary: Mr B complains about the Council in its role as legal guardian for his son. Mr B says the Council has not shown regard to his son's culture and religious heritage. He says the Council has not involved him in decisions about his son's care or communicated with him properly. The Ombudsman does not find fault in the Council's actions.

  • London Borough of Wandsworth (18 010 245)

    Statement Not upheld Other 21-Mar-2019

    Summary: Mx B complains the Council should not have placed their child on a child protection plan ("CPP"). Mx B says the Council did not tell them it was considering a CPP or involve them in the procedure. The Ombudsman does not find fault in how the Council managed this child protection procedure.

  • London Borough of Barnet (18 008 118)

    Statement Upheld Other 15-Mar-2019

    Summary: The complaint concerns accommodation the Council provided for Ms B and her family. We found fault with the Council's consideration of the accommodation's distance from Barnet and with the Council's handling of some problems at the accommodation. The faults caused uncertainty and a sense of missed opportunity and some inconvenient living conditions. The Council agreed our recommendations to put matters right, including apologising, paying Ms B £644 and reviewing what happened. We did not uphold other parts of the complaint.

  • London Borough of Havering (18 012 560)

    Statement Not upheld Other 12-Mar-2019

    Summary: Ms X complained about the Council's decision not to provide accommodation for her and her son on the basis that her son could stay with his father while she looks for accommodation. She says the decision was unfair as it was based on a flawed social work assessment. The Ombudsman finds that the assessment was carried out properly. Without evidence of fault he cannot question the Council's decision.

  • Walsall Metropolitan Borough Council (18 013 334)

    Statement Not upheld Other 07-Mar-2019

    Summary: The Ombudsman has stopped investigating Miss B's complaint about the Council's failure to provide special educational support for her sons, support from social services and its refusal to delete a report from its social care records. This is because the Council has agreed to consider the complaint under the statutory children's social care complaints procedure.

  • London Borough of Barnet (18 000 341)

    Statement Upheld Other 06-Mar-2019

    Summary: Ms X complained about the way the Council carried out assessments for her son, Y, and carers assessments for her. She complained the Council ignored her and shared information after she removed consent. We found no fault with the council's assessment decisions. However, there was some fault by the Council that warrants a remedy.

  • Birmingham City Council (18 012 344)

    Statement Not upheld Other 04-Mar-2019

    Summary: Mrs C complained the Council failed to account for her and her family's circumstances when deciding how much care her child (D) needed. There is no evidence of Council fault.