London Borough of Merton (25 002 032)

Statement Closed after initial enquiries Other 29-Jul-2025

Summary: We will not investigate Mr F’s complaint because his objection to the company the Council proposed to carry out an independent investigation does not justify an investigation by us.

Swindon Borough Council (25 005 591)

Statement Closed after initial enquiries Other 29-Jul-2025

Summary: We will not investigate Mrs X’s complaint about delays in the Council’s handling of their complaint under the statutory children complaints procedure. This is because an investigation would not lead to any further worthwhile outcomes.

Kingston Upon Hull City Council (24 018 813)

Statement Upheld Other 28-Jul-2025

Summary: Mr Y complains about the Council’s involvement with his family following a referral it received regarding his young child. There is fault because the Council did not speak with Mr Y about the referral and then created a safety plan which was one-sided and contained assumptions about Mr Y’s ability to parent. This caused avoidable and significant distress which the Council has already remedied with an apology, a symbolic payment of £1350 and reminders to relevant staff. This is an appropriate remedy.

Durham County Council (25 003 204)

Statement Closed after initial enquiries Other 28-Jul-2025

Summary: We will not investigate this complaint about the Council refusing to deal with Mr X’s complaints during court action. Most of the matters he complains of directly concern or are closely connected to matters subject to court proceedings. He has a right to raise those matters in court it would be reasonable to use. Where those matters have already been raised, we cannot investigate them. The separable matter of the timely payment of a travel expense is not likely to have caused sufficient injustice to Mr X to warrant investigation by us of that matter alone.

Salford City Council (25 004 059)

Statement Closed after initial enquiries Other 28-Jul-2025

Summary: We will not investigate Ms X’s complaint about the Council’s use of a contact centre. The matter complained of is closely linked to decisions about contact and residence of a child that were subject to court action.

Essex County Council (25 005 472)

Statement Closed after initial enquiries Other 22-Jul-2025

Summary: We cannot investigate Mr X’s complaint about the Council’s conduct during court proceedings including the content of social work reports or legal documents. The law says we cannot investigate matters which formed part of court proceedings.

City of Bradford Metropolitan District Council (25 007 232)

Statement Closed after initial enquiries Other 22-Jul-2025

Summary: We will not investigate this complaint about how the Council has dealt with a complaint under the statutory children’s complaints procedure. This is because there is insufficient evidence of fault by the Council.

North Yorkshire Council (24 021 685)

Statement Closed after initial enquiries Other 20-Jul-2025

Summary: We will not investigate Mrs X’s complaint about the Council’s actions in relation to her child’s social care. This is because further investigation would not lead to a different outcome. Additionally, the Information Commissioner’s Office is best placed to consider her concerns about record keeping.

Wokingham Borough Council (24 009 439)

Statement Upheld Other 20-Jul-2025

Summary: We upheld Mr X’s complaint about delays in the children’s statutory complaints process. The Council agreed to resolve the complaint early by apologising, paying Mr X £500, and completing stage 3 of the children’s statutory complaints process.

Stockport Metropolitan Borough Council (24 023 458)

Statement Closed after initial enquiries Other 20-Jul-2025

Summary: We will not investigate Miss X’s complaint about alleged failings by the Council. There is not enough evidence of fault by the Council to warrant investigation, and key matters in the complaint relate to the police and the NHS.