Dorset Council (24 023 033)

Statement Closed after initial enquiries Other 03-Jun-2025

Summary: We cannot investigate this complaint about the actions of a social worker and what she recorded about Miss X’s family. A permanent legal bar prevents us investigating these matters as they are closely linked to court action.

Royal Borough of Windsor and Maidenhead Council (24 016 987)

Statement Upheld Other 02-Jun-2025

Summary: Mrs X complained about the outcome of Royal Borough of Windsor and Maidenhead Council’s occupational therapy assessments of her children. The Council acted with fault by not considering Mrs X’s complaint under the statutory complaints procedure for children’s social care services. But as we do not consider the Council carried out those assessments with fault, we have not asked the Council to reconsider the complaint under the statutory complaints process. The Council should share this decision with staff to ensure learning.

London Borough of Lambeth (24 021 758)

Statement Closed after initial enquiries Other 02-Jun-2025

Summary: We will not investigate the Council’s handling of Ms X’s complaint about its children’s services under the children’s statutory complaints procedure. The Council has agreed to arrange a stage three panel. Further investigation would not lead to a different outcome.

Kent County Council (24 022 885)

Statement Upheld Other 01-Jun-2025

Summary: We have upheld Miss X’s complaint because the Council failed to consider her complaint under the statutory children’s complaints procedure. The Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused to Miss X.

Hampshire County Council (25 001 990)

Statement Closed after initial enquiries Other 29-May-2025

Summary: We will not investigate this complaint about a social worker’s involvement in a court report. The law prevents us considering such complaints.

City of Bradford Metropolitan District Council (25 002 303)

Statement Upheld Other 29-May-2025

Summary: We have upheld this complaint because the Council delayed progressing a complaint to stage two of the children’s statutory complaints procedure. The Council has now agreed to resolve the complaint by completing its investigation without further delay. It will also apologise and make a payment to the complainant to remedy the time and trouble they have been to.

Tameside Metropolitan Borough Council (24 011 766)

Statement Upheld Other 28-May-2025

Summary: Mrs M complains about further delay by the Council arranging overnight respite away from home for her children. We previously considered Mrs M’s complaint in July 2024 when the Council said it hoped to arrange respite by September 2024. Overnight respite began in April 2025. We have recommended a symbolic payment to recognise the impact of the delay.

East Sussex County Council (24 017 390)

Statement Upheld Other 28-May-2025

Summary: Miss X complained about how the Council delivered support to her children. We have found that the Council was at fault, as it has not yet dealt with Miss X’s complaint properly. It will now do so.

St Helens Metropolitan Borough Council (24 023 314)

Statement Closed after initial enquiries Other 28-May-2025

Summary: We cannot investigate Mr X’s complaint about the Council’s children’s services involvement with his children. The matters complained about are currently being considered by a court, and the law says we cannot investigate.

Surrey County Council (24 023 505)

Statement Closed after initial enquiries Other 28-May-2025

Summary: We cannot investigate most of Mr X’s complaint about the Council’s social care report for court. The matter complained about is being considered by the courts and the law says we cannot investigate. We will not investigate the remainder of the complaint because Mr X can take the matter to Social Work England.