Northumberland County Council (25 020 382)

Statement Closed after initial enquiries Other 28-Apr-2026

Summary: We will not investigate Mr X’s complaint about the professional conduct of a social worker. There is another agency which can investigate his concerns about the social worker’s conduct

Hertfordshire County Council (25 019 484)

Statement Closed after initial enquiries Other 28-Apr-2026

Summary: We will not investigate Miss X’s complaint about the Council’s handling of her child’s care placement. The matters were raised in Court. There is not enough evidence of fault in the Council’s refusal of her complaint.

Bournemouth, Christchurch and Poole Council (25 022 287)

Statement Closed after initial enquiries Other 28-Apr-2026

Summary: We will not investigate this complaint about the Council’s handling of safeguarding concerns, recording of information, and complaint handling. The main issues relate to professional safeguarding judgement, where there is not enough evidence of administrative fault. Complaints about data protection are best suited for the Information Commissioner’s Office. Where limited fault was identified, the Council has already taken proportionate remedial action. Further investigation is unlikely to achieve a different outcome.

Bristol City Council (25 019 828)

Statement Closed after initial enquiries Other 27-Apr-2026

Summary: We will not investigate Ms M’s complaint because there is nothing we could add to the Council’s response, our involvement would not lead to a different outcome, and would not, therefore, be a good use of our limited resources.

Leeds City Council (25 024 495)

Statement Closed after initial enquiries Other 27-Apr-2026

Summary: We cannot investigate Mr X’s complaint about the contents of a report produced by the Council’s children’s services. The report was ordered by and considered in court, and the law prevents us from investigating complaints about what happened in court.

Coventry City Council (25 025 906)

Statement Closed after initial enquiries Other 27-Apr-2026

Summary: We will not investigate Miss X’s complaint about a data breach because she has already taken the matter to the Information Commissioner’s Office, and we have seen no good reason why we should also investigate.

Staffordshire County Council (25 026 810)

Statement Closed after initial enquiries Other 27-Apr-2026

Summary: We will not investigate Mr X’s complaint about the Council’s call handling. This is because any injustice is not significant enough to justify our involvement. Also, we consider there would be no worthwhile outcome from further investigation.

East Riding of Yorkshire Council (25 028 014)

Statement Closed after initial enquiries Other 27-Apr-2026

Summary: We will not investigate this complaint about the Council’s handling of Mr X’s complaint about the conduct of a Council staff. This is because the Council has not yet completed all three stages of the statutory children’s complaint procedure, and it would be reasonable to allow it to do so.

Dorset Council (25 008 428)

Statement Upheld Other 26-Apr-2026

Summary: Mr X complained about the actions of the Council relating to child protection matters concerning his children. Mr X said this distressed and frustrated him and caused him uncertainty. There was fault in the way the Council did not invite Mr X to meetings and communication was poor. This frustrated Mr X. The Council agreed to apologise.

Nottinghamshire County Council (25 014 350)

Statement Upheld Other 26-Apr-2026

Summary: The Council was at fault for failing to use the children’s statutory complaints procedure to respond to Miss X’s complaint about its treatment of her and her child. This caused Miss X avoidable frustration for which the Council will apologise and make a symbolic payment. It will also consider Miss X’s complaint again, using the statutory procedure.