Other

Recent statements in this category are shown below:

  • Hertfordshire County Council (18 008 066)

    Statement Upheld Other 08-Feb-2019

    Summary: Mrs X complains the Council failed to correct inaccurate information about her in a case file. She also says the Council failed to handle her complaint properly, causing her distress. The Council was at fault. Its failure to properly record its actions or amend its records caused Mrs X an injustice. The Council accepts it made mistakes and says it is improving its processes. The Ombudsman has made further recommendations.

  • Suffolk County Council (18 005 113)

    Statement Upheld Other 01-Feb-2019

    Summary: Mr X complained about the way the Council dealt with his family in relation to his daughter's medical condition, and about its response to his complaint about this matter. There was some fault as found by the independent investigation of his complaint. the Ombudsman has not found other fault except for a lack of clarity about whether the family missed out on respite care as a result of delay in dealing with the case. The Council has agreed to review this issue and make a payment to make up for any support lost as a result of fault. This is a suitable remedy.

  • Cambridgeshire County Council (18 012 226)

    Statement Upheld Other 29-Jan-2019

    Summary: The Council was at fault for failing to investigate Mr B's complaint under stage 2 of the Children Act representations procedure. It has now written to Mr B with a further response to his stage 1 complaint, and has agreed that he can progress his complaint to stage 2 if he wishes. This remedies Mr B's injustice.

  • Northamptonshire County Council (18 008 506)

    Statement Upheld Other 15-Jan-2019

    Summary: Miss B complained the Council harassed her during a safeguarding investigation, delayed considering her complaint, failed to explain what had happened and failed to put in place an appropriate remedy. The Council failed to properly explain the child in need process, extended the process longer than it should have, failed to communicate effectively with Miss B, delayed considering her complaint and failed to put in place an appropriate remedy. That caused Miss B distress, led to her having to take part in meetings for longer than she should have and led to her having to go to time and trouble to pursue her complaint. An apology, payment to Miss B, an attempt to arrange mediation between the parties and reminder to officers are satisfactory remedy for the injustice caused.

  • Peterborough City Council (18 004 351)

    Statement Upheld Other 14-Jan-2019

    Summary: The Council was entitled to change Mr X's contact arrangements with his four grandchildren, who were all in foster care at the time. There was fault by the Council in its communications of the contact changes, which caused injustice to Mr X requiring a remedy.

  • West Sussex County Council (18 010 012)

    Statement Not upheld Other 11-Jan-2019

    Summary: Mr X complained about the way Children's Social Care Services dealt with him during its involvement with his children. The Ombudsman will not investigate the complaint further. Parts of the complaint are outside the Ombudsman's remit. Investigating the rest of the complaint would not add to the Council's investigation or achieve more for Mr X.

  • Gloucestershire County Council (18 010 373)

    Statement Not upheld Other 11-Jan-2019

    Summary: Miss X is unhappy with the Council's responses to her complaints about contact with her children. The Ombudsman has discontinued the investigation. This is because the Council has not yet had the opportunity to investigate and respond.

  • Liverpool City Council (18 009 222)

    Statement Not upheld Other 04-Jan-2019

    Summary: Mr F complained of delay by the Council in carrying out enquiries under a child protection investigation. I cannot find fault with the Council's actions.

  • Durham County Council (18 006 692)

    Statement Upheld Other 04-Jan-2019

    Summary: Mr B complains the Council disclosed information about a historic conviction to relatives caring for a child. The Council accepts it should have sought his consent first and has agreed to review its policies. The Council will also apologise and make a symbolic payment to acknowledge Mr B's distress.

  • Lincolnshire County Council (18 010 023)

    Statement Upheld Other 03-Jan-2019

    Summary: Ms B complains the Council withdrew transport for her son to get to nursery and did not help her to find an alternative. Ms B says that she cannot afford the alternative transport. Ms B also says using public transport puts her and her son at risk. The Council was not at fault for withdrawing transport but was at fault for not meeting statutory complaint timescales. To remedy this injustice, the Council should apologise to Ms B.

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