Wiltshire Council (25 009 568)

Statement Upheld Other 09-Dec-2025

Summary: We will not investigate Mrs X’s complaint about children services’ actions. We have upheld Mrs X’s complaint as the Council has now agreed to follow the Children Act statutory complaints’ procedure which is a proportionate way to resolve the complaint.

Kent County Council (25 013 348)

Statement Closed after initial enquiries Other 08-Dec-2025

Summary: We will not investigate Ms X’s complaint about the Council’s children’s services involvement with her child. This is because we have no power to consider complaints about what has happened in court and other matters could reasonably have been raised during court proceedings.

Surrey County Council (25 003 892)

Statement Closed after initial enquiries Other 05-Dec-2025

Summary: We will not investigate this complaint about a safeguarding review by the Council concerning a case involving the murder of a child widely covered by national media . Mr X has not claimed any relationship to the child involved. The Council’s actions in respect of the child are not likely to have caused him any injustice that would warrant investigation by us.

Luton Borough Council (25 019 009)

Statement Upheld Other 05-Dec-2025

Summary: We have upheld Mr X’s complaint because the Council delayed considering his complaint at stage two of the children’s statutory complaints procedure. The Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused to Mr X.

London Borough of Bromley (25 020 088)

Statement Closed after initial enquiries Other 04-Dec-2025

Summary: We cannot investigate this complaint about a court report. The law prevents us from investigating what happens in court.

London Borough of Camden (25 007 696)

Statement Upheld Other 03-Dec-2025

Summary: We upheld Miss X’s complaint about delays in the children’s statutory complaints process. The Council agreed to resolve the complaint early by paying Miss X a symbolic remedy to recognise her injustice and complete its investigation.

Dudley Metropolitan Borough Council (25 016 824)

Statement Upheld Other 03-Dec-2025

Summary: We have upheld Mr and Mrs X’s complaint because the Council delayed considering their complaint at stage two of the children’s statutory complaints procedure. The Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused to Mr and Mrs X.

Isle of Wight Council (25 008 592)

Statement Closed after initial enquiries Other 02-Dec-2025

Summary: We will not investigate this complaint about how the Council dealt with Miss X’s complaints. One matter is closely related to matters we have already considered. There is no evidence of fault in the way the Council operated the statutory complaints process relating to social care matters. And the Council had indicated when Miss X approached us that it would deal with her complaints about educational provision, so there would be no useful purpose in us doing so before it completes its work.

Stockton-on-Tees Borough Council (25 003 376)

Statement Upheld Other 01-Dec-2025

Summary: The Council failed to properly consider Mr X’s complaint through the children’s statutory complaints procedure in line with the relevant law and guidance. The Council has agreed to apologise to Mr X, pay them a symbolic amount to recognise the frustration this caused them and arrange a stage three panel to consider Mr X’s complaint.

Cheshire East Council (25 008 285)

Statement Closed after initial enquiries Other 01-Dec-2025

Summary: We will not investigate this complaint about Miss X’s contact with the Council and its complaints handling. The Council has already investigated under the children’s statutory complaint procedures, and further investigation by us would not lead to a different outcome.