Manchester City Council (24 015 234)

Statement Upheld Other 20-May-2025

Summary: Miss X complains the Council failed to complete a Carers Assessment when she requested it. Miss X says the Council passed her between the children’s and adult’s teams. Miss X also says the Council completed a Child and Family Assessment poorly. Miss X says this has caused her distress and frustration. Based on current evidence we have found fault in the Councils actions. The Council has agreed to investigate Miss X’s complaint about the assessment being completed poorly under the Children’s Statutory Complaints Procedure, issue an apology to Miss X and pay Miss X a financial payment to recognise the delay and distress caused.

London Borough of Ealing (24 022 493)

Statement Closed after initial enquiries Other 19-May-2025

Summary: We will not investigate Mr X’s complaint about the content of an assessment the Council completed about his children. This is because our intervention would achieve nothing significant.

Walsall Metropolitan Borough Council (24 021 490)

Statement Closed after initial enquiries Other 18-May-2025

Summary: We will not investigate this complaint about the Council’s refusal to rescind X’s signature to an agreement about the outcome of a data protection matter. The complaint concerns the outcome of a data matter, which another body is better placed to consider. Any disagreement about a settlement of a data matter would be a matter where X has a right to go to court it would be reasonable to use.

Staffordshire County Council (24 022 852)

Statement Closed after initial enquiries Other 18-May-2025

Summary: We cannot investigate this complaint about the actions of the Council’s children’s services during private court proceedings. The law prevents us from investigating what happened in court.

North Yorkshire Council (24 015 573)

Statement Closed after initial enquiries Other 15-May-2025

Summary: We will not investigate Miss X’s complaint about the Council’s involvement with her children. The law prevents us from investigating anything that is or has been the subject of court proceedings.

Lincolnshire County Council (24 017 667)

Statement Closed after initial enquiries Other 15-May-2025

Summary: We cannot investigate Mr X’s complaint about the Council’s Child and Family Assessment report because it lies outside our jurisdiction. The law prevents us from investigating complaints about matters that have been considered in court proceedings. We have no discretion to do so.

Kent County Council (24 021 693)

Statement Closed after initial enquiries Other 14-May-2025

Summary: We will not investigate this complaint about the Council’s child protection actions concerning Ms X’s family. There is not enough evidence of fault to warrant investigation by us.

Warwickshire County Council (24 022 651)

Statement Closed after initial enquiries Other 14-May-2025

Summary: We will not investigate Miss X’s complaint about the Council’s handling of a safeguarding referral for her child. We have already considered some complaints Miss X has raised about this matter. The Council’s apologies appropriately remedy the injustice caused for other parts of Miss X’s complaint. We could achieve nothing more by investigating.

Leicester City Council (25 002 386)

Statement Closed after initial enquiries Other 13-May-2025

Summary: We will not investigate Miss X’s complaint about the Council making two payments into a short break account for her child rather than a direct payments account. There is not enough evidence of injustice to warrant investigation by us.

Staffordshire County Council (24 022 153)

Statement Closed after initial enquiries Other 12-May-2025

Summary: We cannot investigate this complaint about the content of a document provided to a court. This is because a legal bar prevents us investigating any matter raised in court.