Hampshire County Council (25 019 018)

Statement Closed after initial enquiries Other 19-May-2026

Summary: We will not investigate this complaint about the actions of Mrs X’s child’s school, or how the Council responded to a complaint about that matter. We cannot investigate what happens in schools and of the matters we could investigate, there are no wider public interest issues to justify investigating, for the reasons I have set out.

London Borough of Croydon (25 020 309)

Statement Closed after initial enquiries Other 18-May-2026

Summary: We will not investigate this complaint about the Council’s role in a Trust. There is not enough evidence of fault in the Council’s complaint handling, another body is better placed to consider this complaint, and we cannot achieve the outcomes Miss Y wants.

London Borough of Barking & Dagenham (25 011 588)

Statement Upheld Other 17-May-2026

Summary: Mr X complained the Council failed to communicate properly about his child. We find the Council at fault for poor communication, inaccurate and late meeting minutes, inadequate record-keeping, and a failure to learn from an earlier upheld complaint and implement an agreed communication plan. This caused Mr X avoidable distress and uncertainty and led to significant time and trouble in repeatedly chasing the Council and making a further complaint. The Council has agreed to apologise, make a payment to Mr X, and review and properly implement a revised communication plan to ensure consistent and timely information sharing.

Shropshire Council (25 025 578)

Statement Upheld Other 17-May-2026

Summary: The Council was at fault for a four month delay in considering Miss X’s complaint at stage two of the statutory complaints procedure. The Council has agreed to apologise and make a payment to remedy the distress, frustration and uncertainty this caused.

London Borough of Havering (25 031 481)

Statement Upheld Other 17-May-2026

Summary: We have upheld Mr X’s complaint about delay at stage 2 of the children’s statutory complaints procedure. The Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused.

London Borough of Merton (25 030 380)

Statement Upheld Other 17-May-2026

Summary: We have upheld Miss X’s complaint about delay at stage 2 of the children’s statutory complaints procedure. The Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused.

Kent County Council (25 019 827)

Statement Upheld Other 14-May-2026

Summary: We have upheld this complaint about services provided by the Council’s children and adolescent services. The Council has examined Mr X’s complaint under the children’s statutory complaints procedure and agreed to offer Mr X a remedy in line with the panel’s recommendations. We will not investigate whether the Council defamed Mr X, as such matters can only be decided in court.

North Yorkshire Council (26 002 798)

Statement Closed after initial enquiries Other 14-May-2026

Summary: We will not investigate Ms X’s complaint about the Council’s response to her information request and its failure to respond to her request for a review. An investigation would not lead to a different outcome and the Information Commissioner’s Office is better placed to consider a complaint about access to information.

Kirklees Metropolitan Borough Council (26 002 803)

Statement Closed after initial enquiries Other 14-May-2026

Summary: We will not investigate Mr X’s complaint about the Council’s response to her information request. The Information Commissioner’s Office is better placed to consider a complaint about access to information.

Thurrock Council (26 003 042)

Statement Closed after initial enquiries Other 14-May-2026

Summary: We will not investigate Ms X’s complaint about the Council’s response to her information request. This Information Commissioner’s Office is better placed to consider a complaint about access to information.