Lancashire County Council (25 023 671)

Statement Closed after initial enquiries Other 16-Jun-2026

Summary: We will not investigate Mr X’s complaint about the social worker allocated to his family’s case. This is because there is no sign of fault in the Council’s decision not to consider his complaint whilst there are ongoing court proceedings.

Bournemouth, Christchurch and Poole Council (25 024 017)

Statement Closed after initial enquiries Other 14-Jun-2026

Summary: We will not investigate Mr X’s complaint about the Council’s handling of his family’s case. This is because there is no sign of fault in the Council’s decision not to consider his complaint whilst there were ongoing court proceedings.

Surrey County Council (25 026 166)

Statement Closed after initial enquiries Other 14-Jun-2026

Summary: We cannot investigate Miss X’s complaint about the content of a court report or the process by which the report was made because a court instructed the Council to make the report, and the law says we cannot investigate.

Devon County Council (25 031 282)

Statement Closed after initial enquiries Other 11-Jun-2026

Summary: We cannot investigate this complaint about a report written by the Council staff for Family Court proceedings. This is because we have no remit to investigate matters connected to evidence relied on in court. And it is not proportionate to look at the complaints handling in isolation when we are not looking at the core complaint.

Rochdale Metropolitan Borough Council (26 004 592)

Statement Upheld Other 11-Jun-2026

Summary: We have upheld Miss X’s complaint because the Council delayed considering this under the children’s statutory complaints process. The Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused to Miss X.

Kingston Upon Hull City Council (25 021 430)

Statement Closed after initial enquiries Other 10-Jun-2026

Summary: We will not investigate this complaint about the Council’s complaint handling. There is not enough evidence of fault to justify investigating.

London Borough of Havering (25 010 766)

Statement Upheld Other 09-Jun-2026

Summary: Ms B complained the Council failed to properly assess her child’s needs and provide short breaks and failed to carry out the agreed stage two recommendations. The Council was at fault. There were delays by the Council in its handling of Ms B’s complaint and in it actioning the agreed recommendations. Ms B suffered distress, frustration and spent time and trouble pursuing the matter. Ms B’s child also lost the opportunity to receive support and short breaks. The Council has agreed to make symbolic payments and send us evidence of a review it says it is carrying out.

Hampshire County Council (25 021 707)

Statement Closed after initial enquiries Other 09-Jun-2026

Summary: We cannot investigate this complaint about records which contributed towards a report prepared for the courts. This is because the law says we cannot investigate complaints where there has been a commencement of proceedings before any court of law.

Royal Borough of Windsor and Maidenhead Council (25 022 061)

Statement Closed after initial enquiries Other 09-Jun-2026

Summary: We cannot investigate this complaint about a report by social workers for court. A permanent legal bar prevents us from investigating this matter.

Sheffield City Council (25 021 129)

Statement Closed after initial enquiries Other 09-Jun-2026

Summary: We cannot investigate Ms M’s complaint about her dealings with the Council in connection with a welfare report undertaken for the Court during private family proceedings because it is outside our jurisdiction.