Recent statements in this category are shown below:
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West Northamptonshire Council (25 012 688)
Statement Closed after initial enquiries Other 14-Apr-2026
Summary: We will not investigate X’s complaint about children services’ actions as there are no good reasons why the late complaint rule should not apply.
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London Borough of Havering (25 022 680)
Statement Upheld Other 14-Apr-2026
Summary: We will not investigate this complaint about children services’ actions and its complaint handling. This is because the Council has not yet completed all three stages of the statutory children’s complaint procedure, and it would be reasonable to allow it to do so. Nor will we investigate the delays in the Council’s handling of the complaint. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.
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Statement Closed after initial enquiries Other 13-Apr-2026
Summary: We will not investigate this complaint about an assessment carried out by the Council. Were we to investigate, we would be unlikely to find fault in the way the Council operated the statutory complaint process in considering the complaint about this matter.
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North Somerset Council (25 017 676)
Statement Closed after initial enquiries Other 13-Apr-2026
Summary: We will not investigate Ms M’s complaint about delay responding to her request for a social care assessment for her daughter because there is nothing we could add to the Council’s response.
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Gloucestershire County Council (25 018 453)
Statement Closed after initial enquiries Other 13-Apr-2026
Summary: We will not investigate Ms X’s complaint about the Council’s actions following a neighbouring council’s complaint investigation into its involvement with her child. It is unlikely an investigation would lead to a different outcome.
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Worcestershire County Council (25 023 028)
Statement Closed after initial enquiries Other 13-Apr-2026
Summary: We cannot investigate Mr X’s complaint about decisions made about the care of his child. The law prevents us from investigating complaints about the start of court action or what happened in court.
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Statement Upheld Other 12-Apr-2026
Summary: Mrs X complained that the Council had failed to respond to her complaint about children’s services. We found the Council delayed excessively in responding to and remedying her complaint and considered the complaint through the wrong process. This caused Mrs X significant distress and time and trouble. We welcomed the Council’s efforts to remedy the complaint but it has agreed to offer Mrs X the opportunity to complain through the statutory procedure now and improve its procedures for the future.
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Hampshire County Council (25 010 519)
Statement Not upheld Other 12-Apr-2026
Summary: Mr X complained the Council failed to prevent his child (Y) from being taken out of the country illegally by Y’s mother. I ended this investigation as there is not enough evidence of fault to justifying investigating.
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Stockport Metropolitan Borough Council (25 014 627)
Statement Closed after initial enquiries Other 12-Apr-2026
Summary: We will not investigate this complaint about Occupational Therapy support provided by the Council. This is because matters complained about are late, and there is not enough evidence of fault.
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Blackburn with Darwen Council (25 019 283)
Statement Closed after initial enquiries Other 12-Apr-2026
Summary: We cannot investigate Ms X’s complaint about the actions of the Council during court proceedings. The law prevents us from investigating what happens in court.