Recent statements in this category are shown below:
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London Borough of Lambeth (25 015 278)
Statement Closed after initial enquiries Other 24-Mar-2026
Summary: We will not investigate Miss X’s complaint about the Council’s handling of her children’s case. Miss X has used her alternative remedy to the court on some matters. There is not enough evidence of fault on other matters.
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Shropshire Council (25 027 324)
Statement Closed after initial enquiries Other 23-Mar-2026
Summary: We cannot investigate this complaint about Council’s actions during court proceedings. This is because the law does not allow us to investigate matters that were subject to court proceedings. Nor will we investigate the delays in the Council’s handling of the complaint. This is because the Council has apologised and further investigation by us would not lead to a different outcome.
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Hampshire County Council (25 009 153)
Statement Closed after initial enquiries Other 20-Mar-2026
Summary: We cannot investigate Mr X’s complaint that the Council restricted his access to his children at school. This is because he is taking his complaint to court.
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Durham County Council (25 016 783)
Statement Closed after initial enquiries Other 20-Mar-2026
Summary: We will not investigate Miss X’s complaint about how the Council considered her safeguarding referral regarding her child because there is insufficient evidence of fault. We will not investigate how the Council considered Miss X’s complaint because the tests in our Assessment Code are not met.
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North Somerset Council (25 017 139)
Statement Closed after initial enquiries Other 20-Mar-2026
Summary: We will not investigate Mr X’s complaint that the Council failed to ensure the accuracy of his police data at a strategy meeting. This is mostly because his complaint is better addressed by the Information Commissioner’s Office.
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London Borough of Barnet (25 022 201)
Statement Closed after initial enquiries Other 20-Mar-2026
Summary: We cannot investigate Mr X’s complaint about information provided by the Council to a court resulting in his child being taken abroad. This is because we have no remit to consider matters that have been to court.
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Statement Closed after initial enquiries Other 19-Mar-2026
Summary: We will not investigate this complaint about child contact and the Council’s handling of a child in need plan. It is reasonable to expect Ms X to take the matter to court. Additionally, there is not enough evidence of fault in how the Council considered Ms X’s concerns to justify investigating.
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Derbyshire County Council (25 020 344)
Statement Closed after initial enquiries Other 19-Mar-2026
Summary: We will not investigate Miss X’s complaint that the Council shared her personal information with a regulatory body without her consent because the Information Commissioner is better suited to consider the matter. We will not investigate the Council’s complaint handling because the tests in our Assessment Code are not met.
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Statement Upheld Other 18-Mar-2026
Summary: Mrs X complained the Council has withdrawn means tested adoption allowance, failed to assess and plan support, and its complaint response was poor. We have not investigated the substantive issues and have not made findings on those matters. But the Council was at fault. It failed to consider Mrs X’s complaint through the children’s statutory complaint procedure. Because of the fault, Mrs X suffered distress and frustration. The Council will apologise to Mrs X and consider her complaint through the children’s statutory complaint procedure, beginning at stage two of the process. It will also issue a staff briefing.
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London Borough of Tower Hamlets (25 017 236)
Statement Closed after initial enquiries Other 17-Mar-2026
Summary: We will not investigate this complaint about the Council’s Local Authority Designated Officer (LADO) handling of Mrs X’s complaint. This is because there is not enough evidence of fault in the Council’s action to justify an investigation. Other school and personnel matters are outside our remit.