Halton Borough Council (25 018 536)

Statement Upheld Other 23-Dec-2025

Summary: We have upheld Miss X’s complaint because the Council delayed considering her complaint at stage two of the children’s statutory complaints procedure. The Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused to Miss X.

Hampshire County Council (25 006 535)

Statement Closed after initial enquiries Other 22-Dec-2025

Summary: Miss X complained that the Council refused to provide her with free school meals despite being financially eligible. We have discontinued our investigation because this is a late complaint and there is no good reason to use discretion to investigate.

Brighton & Hove City Council (23 020 868)

Statement Upheld Other 19-Dec-2025

Summary: Mrs X complains about the care and support provided to her daughter after her autism diagnosis. Based on current evidence I have found fault by the Trust and the Council. However, they have accepted this and provided a suitable remedy for most of the complaint. We have recommended the Trust apologises for distress caused by fault relating to a delayed referral for therapy. We have also recommended the Trust acts to ensure safeguards are in place to prevent similar fault in future.

Portsmouth City Council (25 005 325)

Statement Upheld Other 19-Dec-2025

Summary: The Council failed to properly consider whether to take Mrs X’s late complaint through the children’s statutory complaints procedure in line with the relevant law and guidance. The Council has agreed to apologise to Mrs X, pay them a symbolic amount to recognise the distress, frustration and uncertainty caused and carry out a review of its decision.

Redcar & Cleveland Council (25 006 670)

Statement Closed after initial enquiries Other 19-Dec-2025

Summary: We will not investigate Mr X’s complaint about the Council preventing contact with his son. This is because there is not enough evidence of fault to justify an investigation.

Bury Metropolitan Borough Council (25 010 041)

Statement Closed after initial enquiries Other 17-Dec-2025

Summary: We will not investigate this complaint about the Council’s conduct of a safeguarding investigation and the Council’s complaint handling. Doing so would not be likely to lead to any worthwhile outcome.

West Sussex County Council (25 010 209)

Statement Upheld Other 17-Dec-2025

Summary: We will not investigate Ms X’s complaint about further delays in the statutory children’s complaints process because we are satisfied with the actions the Council proposed.

Kent County Council (25 013 411)

Statement Closed after initial enquiries Other 17-Dec-2025

Summary: We will not investigate this complaint about the Council’s failure to assess the complainant’s children’s needs and refusal to accept his subsequent complaint. There is insufficient evidence of fault on the Council’s part to warrant investigation.

London Borough of Ealing (25 010 084)

Statement Closed after initial enquiries Other 16-Dec-2025

Summary: We will not investigate Mr X’s complaint about the type of support plans the Council provided. This is because any fault has not caused injustice to Mr X, and there is another body better placed to consider this complaint.

City of Wolverhampton Council (25 003 695)

Statement Upheld Other 15-Dec-2025

Summary: Mrs X complained the Council failed to safeguard her child, Y, from risks of exploitation. The Council was at fault for failing to consider Mrs X’s complaint through the children’s statutory complaint procedure. The Council has agreed to consider Mrs X’s complaint through the correct procedure, apologise and pay Mrs X a symbolic amount to recognise the frustration caused to her.