London Borough of Tower Hamlets (25 017 236)

Statement Closed after initial enquiries Other 17-Mar-2026

Summary: We will not investigate this complaint about the Council’s Local Authority Designated Officer (LADO) handling of Mrs X’s complaint. This is because there is not enough evidence of fault in the Council’s action to justify an investigation. Other school and personnel matters are outside our remit.

North Lincolnshire Council (25 016 680)

Statement Closed after initial enquiries Other 16-Mar-2026

Summary: We will not investigate Miss X’s complaint about the Council’s involvement with children in her extended family including how it responded to safeguarding information, its communication, and how it considered the complaint because the tests in our Assessment Code are not met.

Birmingham City Council (25 018 573)

Statement Closed after initial enquiries Other 16-Mar-2026

Summary: We will not investigate Miss X’s complaint about a data breach by the Council. This is because complaints about data matters such as this are best considered and decided by the Information Commissioner’s Office.

East Riding of Yorkshire Council (25 007 085)

Statement Upheld Other 16-Mar-2026

Summary: We upheld Mrs X’s complaint about delays in the children’s statutory complaints process. The Council agreed to resolve the complaint early by paying Miss X a symbolic financial remedy, and completing Stage Three of the children’s statutory complaints process

Kent County Council (25 014 546)

Statement Closed after initial enquiries Other 16-Mar-2026

Summary: We will not investigate Ms M’s complaint about an assessment because there is nothing we could add to the Council’s investigation, and no worthwhile outcome achievable.

London Borough of Harrow (25 017 271)

Statement Closed after initial enquiries Other 13-Mar-2026

Summary: We will not investigate Mr X’s complaint about contact with his child and the Council’s actions in relation to his former wife. This is because this complaint is late and we have seen no good reason why he could not have complained to us sooner. We will not investigate his complaint that the Council has blocked contact with his child because we have not seen enough evidence of fault with how the Council dealt with his concerns, Mr X can complain to the Home Office about his former’ wife’s immigration status.

London Borough of Barking & Dagenham (25 018 474)

Statement Upheld Other 12-Mar-2026

Summary: We will not investigate Mr X’s complaint about contact with his grandchild because an investigation by us would not lead to a different outcome and we are satisfied with the Council’s responses to his concerns. We will not investigate the other parts of his complaint because we previously responded to a complaint about contact with the child.

Staffordshire County Council (25 021 987)

Statement Upheld Other 12-Mar-2026

Summary: Mr X complained that the Council delayed in completing stage two of the statutory complaints procedure. The Council was at fault for delaying in starting stage two of the procedure, but this did not cause Mr X a direct injustice.

London Borough of Bexley (25 026 772)

Statement Closed after initial enquiries Other 12-Mar-2026

Summary: We will not investigate this complaint about the Council’s handling of Mr X’s children’s statutory complaint. It is reasonable to expect Mr X to complete all three stages of the statutory children’s complaint procedure. The Council has already accepted and apologised for the delays identified at Stage One, and further investigation would not lead to a different outcome.

Swindon Borough Council (25 017 456)

Statement Closed after initial enquiries Other 11-Mar-2026

Summary: We will not investigate Mrs X’s complaint about the Council not following the statutory children’s complaints process. There is not enough evidence of fault by the Council to justify our involvement. The Council has already considered the concerns Mrs X raised at stage two and has apologised for wrongly labelling the response as stage one. We cannot add to the investigation the Council has already completed or achieve a different outcome.