London Borough of Harrow (24 016 321)

Statement Closed after initial enquiries Other 11-May-2026

Summary: We will not investigate Ms M’s complaint about her son’s care package because the Council has increased his support and there is no worthwhile outcome achievable.

Oxfordshire County Council (25 013 145)

Statement Not upheld Other 11-May-2026

Summary: The Council was not at fault for its handling of Mr X’s complaint about its children’s social care service. Statutory guidance supports its decision not to consider a new complaint brought by Mr X part-way through the complaint procedure.

Kent County Council (25 024 767)

Statement Closed after initial enquiries Other 11-May-2026

Summary: We cannot investigate Mr X’s complaint about information that the Council presented in court. This is because the law prevents us from investigating complaints about what happened in court.

Dudley Metropolitan Borough Council (25 025 395)

Statement Closed after initial enquiries Other 10-May-2026

Summary: We cannot investigate Mrs X’s complaint about the Council’s involvement with the care and contact arrangements for her child. This is because the law prevents us from investigating complaints about matters which have been considered in court.

West Northamptonshire Council (25 016 094)

Statement Closed after initial enquiries Other 07-May-2026

Summary: We will not investigate this complaint about a symbolic financial remedy resulting from the Council’s consideration of a statutory children’s complaint. We could not add to the investigation the Council has already carried out and further investigation would not lead to a different outcome, so we cannot achieve the outcome that Mr X wants.

London Borough of Southwark (25 018 882)

Statement Upheld Other 06-May-2026

Summary: We have upheld Mr X’s complaint about the Council’s refusal to accept his complaint under the children’s statutory complaints procedure. The Council has agreed to resolve the complaint early be providing a proportionate remedy for the injustice caused.

Oldham Metropolitan Borough Council (25 019 447)

Statement Closed after initial enquiries Other 05-May-2026

Summary: We cannot investigate Miss X’s complaint about a children services’ assessment as it has been used in Court proceedings. We will not investigate her complaint about the Council’s failure to complete a financial assessment as it is unlikely it has caused her to lose out. And Social Work England is better placed to consider a social worker’s conduct.

Gloucestershire County Council (25 031 787)

Statement Closed after initial enquiries Other 05-May-2026

Summary: We will not investigate Mr X’s complaint about the professional conduct of the Council’s social workers. There is another agency which can investigate his concerns about the social worker’s conduct.

Lancashire County Council (25 005 789)

Statement Upheld Other 04-May-2026

Summary: The Council accepts it delayed completing an assessment of Mrs X’s child, Y, and a carers assessment of Mrs X and her family. It also accepts it delayed implementing direct payments for Y following the assessment. This meant Mrs X had to provide additional care for Y and faced uncertainty, distress and frustration pursuing the Council for the outcomes of the assessments and the payments. The Council has already apologised to Mrs X and agreed to make a payment to recognise the impact on her and her family.

London Borough of Haringey (25 029 088)

Statement Closed after initial enquiries Other 04-May-2026

Summary: We will not investigate Mr X’s complaint about bereavement support from the Council. His complaint is late and we have seen no good reason why he could not have complained to us sooner.