London Borough of Ealing (25 010 084)

Statement Closed after initial enquiries Other 16-Dec-2025

Summary: We will not investigate Mr X’s complaint about the type of support plans the Council provided. This is because any fault has not caused injustice to Mr X, and there is another body better placed to consider this complaint.

Sunderland City Council (25 019 756)

Statement Closed after initial enquiries Other 14-Dec-2025

Summary: We will not investigate this complaint about the Council’s actions in response to a complaint relating to the welfare of a child. This is because we cannot regard the complainant as a suitable representative for the child in the matters about which she has complained.

London Borough of Lambeth (25 007 862)

Statement Closed after initial enquiries Other 11-Dec-2025

Summary: We will not investigate Ms X’s complaint about the Council’s handling of matters involving her children. The Council has already investigated and responded to some of Ms X’s concerns under all three stages of the statutory complaint procedure. It has apologised and offered remedial action for the injustice caused by the faults identified. We could not add to the Council’s response or achieve anything more.

Wiltshire Council (25 009 568)

Statement Upheld Other 09-Dec-2025

Summary: We will not investigate Mrs X’s complaint about children services’ actions. We have upheld Mrs X’s complaint as the Council has now agreed to follow the Children Act statutory complaints’ procedure which is a proportionate way to resolve the complaint.

Kent County Council (25 013 348)

Statement Closed after initial enquiries Other 08-Dec-2025

Summary: We will not investigate Ms X’s complaint about the Council’s children’s services involvement with her child. This is because we have no power to consider complaints about what has happened in court and other matters could reasonably have been raised during court proceedings.

Surrey County Council (25 003 892)

Statement Closed after initial enquiries Other 05-Dec-2025

Summary: We will not investigate this complaint about a safeguarding review by the Council concerning a case involving the murder of a child widely covered by national media . Mr X has not claimed any relationship to the child involved. The Council’s actions in respect of the child are not likely to have caused him any injustice that would warrant investigation by us.

Luton Borough Council (25 019 009)

Statement Upheld Other 05-Dec-2025

Summary: We have upheld Mr X’s complaint because the Council delayed considering his complaint at stage two of the children’s statutory complaints procedure. The Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused to Mr X.

London Borough of Bromley (25 020 088)

Statement Closed after initial enquiries Other 04-Dec-2025

Summary: We cannot investigate this complaint about a court report. The law prevents us from investigating what happens in court.

London Borough of Camden (25 007 696)

Statement Upheld Other 03-Dec-2025

Summary: We upheld Miss X’s complaint about delays in the children’s statutory complaints process. The Council agreed to resolve the complaint early by paying Miss X a symbolic remedy to recognise her injustice and complete its investigation.

Dudley Metropolitan Borough Council (25 016 824)

Statement Upheld Other 03-Dec-2025

Summary: We have upheld Mr and Mrs X’s complaint because the Council delayed considering their complaint at stage two of the children’s statutory complaints procedure. The Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused to Mr and Mrs X.