Oldham Metropolitan Borough Council (25 019 447)

Statement Closed after initial enquiries Other 05-May-2026

Summary: We cannot investigate Miss X’s complaint about a children services’ assessment as it has been used in Court proceedings. We will not investigate her complaint about the Council’s failure to complete a financial assessment as it is unlikely it has caused her to lose out. And Social Work England is better placed to consider a social worker’s conduct.

Gloucestershire County Council (25 031 787)

Statement Closed after initial enquiries Other 05-May-2026

Summary: We will not investigate Mr X’s complaint about the professional conduct of the Council’s social workers. There is another agency which can investigate his concerns about the social worker’s conduct.

Lancashire County Council (25 005 789)

Statement Upheld Other 04-May-2026

Summary: The Council accepts it delayed completing an assessment of Mrs X’s child, Y, and a carers assessment of Mrs X and her family. It also accepts it delayed implementing direct payments for Y following the assessment. This meant Mrs X had to provide additional care for Y and faced uncertainty, distress and frustration pursuing the Council for the outcomes of the assessments and the payments. The Council has already apologised to Mrs X and agreed to make a payment to recognise the impact on her and her family.

Hampshire County Council (25 024 960)

Statement Closed after initial enquiries Other 04-May-2026

Summary: We will not investigate Mr X’s complaint about the professional conduct of a social worker. There is another agency which can investigate his concerns about the social worker’s conduct.

London Borough of Haringey (25 029 088)

Statement Closed after initial enquiries Other 04-May-2026

Summary: We will not investigate Mr X’s complaint about bereavement support from the Council. His complaint is late and we have seen no good reason why he could not have complained to us sooner.

Reading Borough Council (25 031 401)

Statement Closed after initial enquiries Other 04-May-2026

Summary: We will not investigate Mr X’s complaint about the professional conduct of a social worker and the Council’s delay in responding to his complaints about the social worker. There is another agency which can investigate his concerns about the social worker, and the Council has already responded to his complaints.

London Borough of Waltham Forest (26 001 414)

Statement Closed after initial enquiries Other 04-May-2026

Summary: We will not investigate X’s complaint about the governance of a school. X raised the complaint anonymously and there is no worthwhile outcome achievable because it is unlikely we could carry out an effective investigation.

City of Bradford Metropolitan District Council (26 001 586)

Statement Closed after initial enquiries Other 30-Apr-2026

Summary: We will not investigate Mrs X’s complaint that the Council breached her statutory rights. We have not seen enough evidence of fault to justify a further investigation.

Surrey County Council (25 021 409)

Statement Closed after initial enquiries Other 29-Apr-2026

Summary: We will not investigate Ms X’s complaint about a safeguarding matter and a data deletion request. We have not seen enough evidence of fault to justify an investigation.

Cheshire West & Chester Council (25 025 632)

Statement Closed after initial enquiries Other 29-Apr-2026

Summary: We will not investigate this complaint about how the Council has dealt with a child protection matter because there is not enough evidence of fault to justify investigating. Also, we cannot achieve the outcome Mr X wants.