Recent statements in this category are shown below:
-
Surrey County Council (25 012 204)
Statement Closed after initial enquiries Other 22-Sep-2025
Summary: We will not investigate Mr X’s complaint about how the Council has dealt with his complaint under the statutory children’s complaints procedure. This is because there is insufficient evidence of fault.
-
Royal Borough of Greenwich (25 007 217)
Statement Closed after initial enquiries Other 22-Sep-2025
Summary: We cannot investigate Mr X’s complaint about a court ordered report because it lies outside our jurisdiction. The law prevents us from investigating complaints about matters that have been considered in court proceedings. We have no discretion to do so.
-
Statement Upheld Other 22-Sep-2025
Summary: We have upheld Mr X’s complaint because the Council delayed considering his complaint at stage two of the children’s statutory complaints procedure. The Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused to Mr X.
-
London Borough of Hammersmith & Fulham (25 003 975)
Statement Closed after initial enquiries Other 21-Sep-2025
Summary: Mr X disagreed with the Council’s summary of his complaint. He asked us to investigate instead. We will not investigate Mr X’s complaint because the Council is willing to investigate and there is no evidence of fault in its complaint handling to justify our involvement.
-
London Borough of Lewisham (25 013 025)
Statement Upheld Other 21-Sep-2025
Summary: We have upheld Miss X’s complaint because the Council delayed considering her complaint at stage three of the children’s statutory complaints procedure. The Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused to Miss X.
-
North Tyneside Metropolitan Borough Council (25 000 255)
Statement Closed after initial enquiries Other 15-Sep-2025
Summary: We will not investigate this complaint about how the Council conducted a parenting assessment. This is because the Council have amended the parenting assessment and further investigation would not lead to a different outcome.
-
London Borough of Wandsworth (25 007 113)
Statement Closed after initial enquiries Other 15-Sep-2025
Summary: We will not investigate Mrs X’s complaint that the Council’s children’s services failed to advocate for her child to remain on roll at school. This is because the actions of the Council’s children’s services did not cause the injustice that Mrs X describes.
-
Statement Upheld Other 14-Sep-2025
Summary: We will not investigate Mrs X’s complaint about children services’ actions. We have upheld Mrs X’s complaint as the Council has now agreed to follow the Children Act statutory complaints’ procedure and has agreed a proportionate way to resolve the complaint.
-
Staffordshire County Council (25 010 090)
Statement Upheld Other 14-Sep-2025
Summary: We will not investigate Mr X’s complaint about children services’ actions. We have upheld Mr X’s complaint as the Council has now agreed to follow the Children Act statutory complaints’ procedure and has agreed a proportionate way to resolve the complaint.
-
Stoke-on-Trent City Council (25 003 919)
Statement Closed after initial enquiries Other 14-Sep-2025
Summary: We will not investigate this complaint about the restriction of Mr X’s contact with his child by the Council. Mr X has a right to go to court to seek changed contact arrangements it would be reasonable to use.