London Borough of Havering (25 010 766)

Statement Upheld Other 09-Jun-2026

Summary: Ms B complained the Council failed to properly assess her child’s needs and provide short breaks and failed to carry out the agreed stage two recommendations. The Council was at fault. There were delays by the Council in its handling of Ms B’s complaint and in it actioning the agreed recommendations. Ms B suffered distress, frustration and spent time and trouble pursuing the matter. Ms B’s child also lost the opportunity to receive support and short breaks. The Council has agreed to make symbolic payments and send us evidence of a review it says it is carrying out.

Hampshire County Council (25 021 707)

Statement Closed after initial enquiries Other 09-Jun-2026

Summary: We cannot investigate this complaint about records which contributed towards a report prepared for the courts. This is because the law says we cannot investigate complaints where there has been a commencement of proceedings before any court of law.

Royal Borough of Windsor and Maidenhead Council (25 022 061)

Statement Closed after initial enquiries Other 09-Jun-2026

Summary: We cannot investigate this complaint about a report by social workers for court. A permanent legal bar prevents us from investigating this matter.

Sheffield City Council (25 021 129)

Statement Closed after initial enquiries Other 09-Jun-2026

Summary: We cannot investigate Ms M’s complaint about her dealings with the Council in connection with a welfare report undertaken for the Court during private family proceedings because it is outside our jurisdiction.

Surrey County Council (25 023 260)

Statement Closed after initial enquiries Other 08-Jun-2026

Summary: We will not investigate Mrs X’s complaint about the actions of the Council’s children’s services. This is because the complaint is late, we could not add to the Council’s investigation and there is another body better placed to consider her complaint.

Birmingham City Council (25 020 152)

Statement Upheld Other 08-Jun-2026

Summary: Mrs X complained about delays in the Council’s handling of her complaint through the children’s statutory complaint procedure. The Council was at fault. It did not follow statutory timescales when considering Mrs X’s complaint. This caused distress and frustration to Mrs X. The Council has agreed to apologise, make a symbolic payment, and progress stage three without further delay.

North Somerset Council (26 004 533)

Statement Upheld Other 08-Jun-2026

Summary: We have upheld this complaint about delay at stage two of the children’s statutory complaints procedure. The Council has agreed to resolve this complaint early by providing an apology and a financial payment.

Wiltshire Council (25 013 460)

Statement Upheld Other 04-Jun-2026

Summary: The Council failed to investigate Mr X’s complaint about a lack of and inadequate social care support for his two disabled children under the statutory children’s complaints procedure. The Council should apologise to Mr X and begin a stage 2 investigation under the complaints procedures within one month of the final decision.

London Borough of Islington (25 022 451)

Statement Closed after initial enquiries Other 03-Jun-2026

Summary: We cannot investigate Mrs X’s complaint about the care arrangements for her grandchildren. This is because the matter is subject to court proceedings.

Wigan Metropolitan Borough Council (25 024 339)

Statement Closed after initial enquiries Other 03-Jun-2026

Summary: We will not investigate Mr X’s complaint that the Council’s social workers prepared inaccurate and biased court reports and committed data breaches. We cannot investigate matters that were considered in court. His concerns about data breaches are better placed with the Information Commissioner’s Office.