Summary: We cannot investigate this complaint about information the Council provided during court proceedings. This is because the law prevents us from investigating complaints about what happens in court.   

The complaint

1. Ms X complained about the content of a report the Council filed with the family court.
2. Ms X said this caused distress.
3. Ms X wants the Council to apologise and correct the data she regards as inaccurate.

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The Ombudsman’s role and powers

4. The Local Government Act 1974 sets out our powers but also imposes restrictions on what we can investigate.
5. We cannot investigate a complaint about the start of court action or what happened in court. (Local Government Act 1974, Schedule 5/5A, paragraph 1/3, as amended)

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How I considered this complaint

6. I considered information provided by Ms X.
7. I considered the Ombudsman’s Assessment Code.

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Final decision

8. We cannot investigate Ms X’s complaint because the law prevents us from investigating what happens in court. This includes the preparation and contents of reports that councils present during proceedings.

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Investigator's decision on behalf of the Ombudsman