Luton Borough Council (26 004 292)

Category : Children's care services > Other

Decision : Closed after initial enquiries

Decision date : 29 Sep 2026

The Ombudsman's final decision:

Summary: We will not investigate this complaint about access to information because the Information Commissioner is better placed to advise on these matters.

The complaint

  1. Mr X says he has been the subject of a fraud investigation by the Council and has lost his business as a result. He wants to see the Council’s evidence. The Council refused his request.

Back to top

The Ombudsman’s role and powers

  1. We investigate complaints about ‘maladministration’ and ‘service failure’, which we call ‘fault’. We must also consider whether any fault has had an adverse impact on the person making the complaint, which we call ‘injustice’. We provide a free service but must use public money carefully. We do not start or continue an investigation if we decide there is another body better placed to consider this complaint. (Local Government Act 1974, section 24A(6))

Back to top

How I considered this complaint

  1. I considered information provided by the complainant.
  2. I considered the Ombudsman’s Assessment Code.

Back to top

My assessment

  1. I have carefully considered everything Mr X said, although I have not included every detail here. I have included as few details as possible to ensure Mr X’s anonymity.
  2. Mr X disputes any wrongdoing. He asked to see the Council’s evidence. The Council refused his request. The Council said that disclosing its evidence could prejudice ongoing investigations.
  3. We do not decide whether the Council should share information with Mr X. The Information Commissioner is better placed to advise on matters relating to access to information. There is information on the Information Commissioner’s website which might be helpful.

Back to top

Final decision

  1. We will not investigate Mr X’s complaint because Information Commissioner is better placed to advise on matters relating to access to information.

Back to top

Investigator's decision on behalf of the Ombudsman

Print this page

LGO logogram

Review your privacy settings

Required cookies

These cookies enable the website to function properly. You can only disable these by changing your browser preferences, but this will affect how the website performs.

View required cookies

Analytical cookies

Google Analytics cookies help us improve the performance of the website by understanding how visitors use the site.
We recommend you set these 'ON'.

View analytical cookies

In using Google Analytics, we do not collect or store personal information that could identify you (for example your name or address). We do not allow Google to use or share our analytics data. Google has developed a tool to help you opt out of Google Analytics cookies.

Privacy settings