Summary: Mr X complains the Council failed to provide the necessary support to his family and himself. And, the Council failed to consider his complaint at stage 2 of the statutory children’s complaints procedure.

Finding

The Ombudsman upheld the complaint and found fault causing injustice.

Recommendations

The Council has also agreed to:

• provide Mr X with a written apology;
• pay Mr X £300 in recognition of the avoidable distress caused to Ms X and him;
• pay Mr X £250 for his time and trouble;
• inform staff in children’s services of our view that the Council does not need a child’s consent to investigate a parent’s complaint and ensure staff follow the statutory children’s complaints procedure in future; and
• provide evidence to us that it has completed the above actions.

Ombudsman satisfied with Council's response: 31 July 2019.

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