Recent statements in this category are shown below:
Statement Not upheld Looked after children 01-Apr-2019
Summary: The Ombudsman can only investigate one of Mr X's complaints, which is about the Council supervising his contact with his grandchildren. We have not found fault with the Council, which is entitled to decide that contact should be supervised. Of the rest of Mr X's complaints, some are too old, he has no authority to complain about another, and another has been to court, so we have completed our investigation.
Statement Upheld Looked after children 29-Mar-2019
Summary: Mr X complained the Council failed to properly investigate a complaint his son made under the children's statutory complaints procedure. The Council failed to meet the timescales under the statutory procedure. It has already offered Mr X's son £250 which is sufficient to remedy any injustice caused by the delays. There was no fault in the way the Council carried out the Stage 2 investigation and Stage 3 review of the complaint.
Statement Upheld Looked after children 27-Mar-2019
Summary: The Council did not give Miss B enough support when she left care and subsequently. If the faults had not happened, Miss B would probably not have been evicted from her flat. The Council has agreed to put matters right by paying Miss B £6,000, giving her some other assistance and improving its practices as necessary. During our investigation, the Council also offered Miss B a new home.
Statement Upheld Looked after children 20-Mar-2019
Summary: The complainant made a complaint to the Council about the actions of Children Services concerning her step son. The Council failed to respond. The Ombudsman considers that there is fault by the Council in the way it has managed the complaints process. The Ombudsman recommends that the Council now deals with the complaints at Stage 2 of the Children Act 1989 complaints procedure and this should also include consideration of the complainant's more recent concerns. The Council has agreed to do so and therefore the Ombudsman is satisfied that the complaint has been resolved.
Statement Not upheld Looked after children 08-Feb-2019
Summary: Ms X complains about the way the Council has dealt with her and her son who is in the Council's care. She also complains about the way the Council dealt with her complaint about these matters. The Council has agreed to resume dealing with the complaint under the independent statutory children's social care complaints procedure. This is a satisfactory way forward and so the Ombudsman will not investigate the complaint further.
Statement Not upheld Looked after children 28-Jan-2019
Summary: Ms X says the Council did not provide her and her son with sufficient support when he was a looked after child. The Ombudsman cannot investigate her complaint because it must be put through the Council's complaints procedure first including the statutory children's complaints procedure.
Statement Not upheld Looked after children 14-Dec-2018
Summary: Miss X complains the Council failed to respond properly to reports that she was being harmed and to act to protect her when she was known to social services as a child, which left her to suffer unnecessary harm. The Council will investigate the complaint, so the Ombudsman's investigation is discontinued.
Statement Upheld Looked after children 29-Nov-2018
Summary: There was fault by the Council because it did not investigate the complainant's allegations of abuse by a foster carer when he was a looked after child. There was also unreasonable delay before it responded to the complaint. The Council apologised for the delay and agreed to investigate the allegations.
Statement Not upheld Looked after children 28-Nov-2018
Summary: Mrs B complains the Council has not continued with its re-unification process for her daughter because of concerns about her partner. Mrs B says the concerns are unwarranted. The Ombudsman finds the Council is not at fault in how it managed this complaint. This is because Mrs B's daughter can decide where to live and Mrs B's complaint conflicts with her decision.
Statement Upheld Looked after children 19-Nov-2018
Summary: Mrs X complains about the Council's investigation into the care and safeguarding of her children, Y and Z, while in its care between January 2015 and October 2016. The Council was at fault. The statutory investigation found the Council failed to provide Y with sufficient support while in its care, and there were significant delays in the statutory complaints process. The Council has agreed to apologise to Y and pay them £1600 in recognition of its failings. The Council has also agreed to apologise to Mrs X and pay her £300 to recognise the delays in handling her complaints.