Kent County Council (25 017 112)

Statement Upheld Looked after children 14-Apr-2026

Summary: We will not investigate Mr X’s complaint about children services’ actions. We have upheld Mr X’s complaint as the Council has now agreed to follow the Children Act statutory complaints’ procedure which is a proportionate way to resolve the complaint.

London Borough of Ealing (25 018 120)

Statement Closed after initial enquiries Looked after children 14-Apr-2026

Summary: We will not investigate Mr F’s complaint about the care his son receives from the Council because there is not significant enough injustice to justify our involvement, and we cannot achieve the outcome Mr F wants.

Hampshire County Council (25 007 418)

Statement Not upheld Looked after children 13-Apr-2026

Summary: We have completed our investigation into how the Council arranged contact between Miss X and her looked-after child. This is because we find no fault. We will not investigate whether the Council gave Miss X documents it agreed to years before. This is because it is too late.

London Borough of Brent (25 017 453)

Statement Closed after initial enquiries Looked after children 06-Apr-2026

Summary: We will not investigate Ms X’s complaint about the Council preventing court-ordered contact with her child. This is because it would have been reasonable for Ms X to have taken the matter back to court.

St Helens Metropolitan Borough Council (25 015 692)

Statement Closed after initial enquiries Looked after children 31-Mar-2026

Summary: We will not investigate Mr X’s complaint about special guardianship order payments. These payments stopped in 2023 and there are no good reasons we should disapply the late complaint rule.

Stoke-on-Trent City Council (25 015 995)

Statement Closed after initial enquiries Looked after children 24-Mar-2026

Summary: We will not investigate Mrs X’s complaint about the Council not sharing information about her child. There is not enough evidence of fault by the Council.

London Borough of Haringey (25 015 963)

Statement Closed after initial enquiries Looked after children 18-Mar-2026

Summary: We will not investigate Miss X’s complaint about the Council’s refusal to reissue a cheque for her naturalisation. The complaint is late with no good reason to investigate it now.

Oxfordshire County Council (25 016 907)

Statement Closed after initial enquiries Looked after children 16-Mar-2026

Summary: We will not investigate part of Miss X’s complaint about the Council’s care of her child, Y, and about issues that happened on or before August 2024 because the complaint is late. We will not investigate Miss X’s new complaint submitted to the Council in January 2026 because the complaints process is not yet finished.

Sheffield City Council (25 015 753)

Statement Closed after initial enquiries Looked after children 13-Mar-2026

Summary: We will not investigate Miss X’s complaint about support the Council provided to her. There is not enough evidence of fault to justify investigating.

Oldham Metropolitan Borough Council (25 005 334)

Statement Upheld Looked after children 04-Mar-2026

Summary: Mrs X complained on behalf of Miss Y that the Council failed in its responsibilities towards Miss Y. The Council was at fault for failing to make findings at stage three on all complaint points, delaying in completing the statutory complaints process and delaying in completing all of the recommendations. This caused Mrs X and Miss Y distress, frustration and uncertainty. The Council will apologise, make payments and provide an action plan to complete recommendations.