Recent statements in this category are shown below:
Statement Not upheld Fostering 16-Aug-2019
Summary: the Council followed its procedures by holding a disruption meeting and referring Mr and Mrs F's case to the Fostering Panel following the breakdown of G's placement. The Independent Review Mechanism upheld the Council's decision to restrict Mr and Mrs F to short-term, holiday and respite placements. There was no fault by the Council.
Statement Not upheld Fostering 05-Aug-2019
Summary: there are no grounds for the Ombudsman to question the Council's decision to close Cromwell House, a respite centre for disabled children, for two nights each week. The Council is making plans in case B should need emergency respite in the future when the centre is closed. While the plans are not Mrs F's preferred option, there are no grounds for the Ombudsman to criticise them.
Statement Upheld Fostering 01-Aug-2019
Summary: Ms X complains about the actions and behaviours of children social services towards her and her foster child, Z. In particular, she complains the social worker did not listen to Z's wishes and feelings around contact arrangements. At this stage, the Ombudsman finds some fault with the Council. We have recommended the Council apologise to Ms X and Z, pay them a financial remedy, and to prepare an action plan to ensure the learning points from this complaint are implemented.
Statement Not upheld Fostering 24-Jul-2019
Summary: Ms B is a foster carer. She complains that the Council has not paid her the equivalent rate of pay as the previous foster carers for a child with complex needs. The Ombudsman has not found evidence of fault.
Statement Upheld Fostering 23-Jul-2019
Summary: The Council is at fault in its handling of Ms F's complaint to the Council on matters related to the care of her niece by its children's services team. It will take action promptly to consider her complaint now.
Statement Upheld Fostering 11-Jul-2019
Summary: Mrs X complains the Council failed to accept she resigned as a foster carer in October 2016. The Council found the letter on the foster child's file in 2018 and this confirmed Mrs X only gave notice on the placement and was not her resignation as a foster carer. There is no fault by the Council investigating complaints by the foster child and referring the matter to a fostering review panel. There is fault in the Council's response to the notice to end the placement and her complaints about the resignation letter.
Statement Upheld Fostering 26-Jun-2019
Summary: Mrs X complained the Council failed to provide her and her husband, Mr X suitable training and support while they were foster carers. It then failed to consider the Independent Review Mechanism decision and decided to de-register them as foster carers. The Council was at fault for failing to provide Mr and Mrs X with training and support needed, however, it was not at fault in its decision to de-register them as carers.
Statement Upheld Fostering 24-Jun-2019
Summary: Mr and Mrs X complain about the Council's decision to remove children they were fostering from their care and to restrict their ability to foster going forward. In particular they complain the social worker involved in their case did not act appropriately. The Ombudsman found there was fault in some of the Council's approach to dealing with concerns about Mr and Mrs X's fostering capability. However, only a decision to remove two foster children without notice caused them an injustice which it should remedy. The Council has agreed with our recommendation to apologise and pay a financial remedy for the distress caused to Mr and Mrs X.
Statement Upheld Fostering 22-May-2019
Summary: Mr and Mrs X complained about the Council's support to them as foster carers and that it ignored the Independent Review Mechanism panel's recommendation to support their continued registration. There was fault in the Council's support for Mr and Mrs X as foster carers. It has agreed to pay Mr and Mrs X £500 as remedy for injustice caused by this fault. There was no administrative fault in how it made its decision to deregister the couple, having considered the Independent Review Mechanism's recommendations.
Statement Upheld Fostering 21-May-2019
Summary: Mr X complains that the Council is acting unfairly in paying him and his wife a lower fee as family and friends foster carers than it would if they were non-connected foster carers. The Ombudsman finds that the Council is not paying them a lower fee because of their connection to the child, and so it is not at fault. The difference in fees is based on other criteria such as skills, training and the range of placements foster carers are available to take. There was fault in the way the Council described its policy before 2018 and in the information given to Mr X. The Council has agreed to apologise to him and clarify its position.