What do complaints teach us about end of life care?

See our latest report on the lessons that can be learnt from our complaints about end of life care given in care homes and in the home.

Wigan Metropolitan Borough Council (25 023 395)

Category : Children's care services > Child protection

Decision : Closed after initial enquiries

Decision date : 04 Jun 2026

The Ombudsman's final decision:

Summary: We cannot investigate Mr X’s complaint about the Council’s preparation and content of a court ordered children’s services report. This is because the law prevents us from investigating anything that has been considered by court.

The complaint

  1. Mr X complains the Council failed to safeguard his children by allowing an unqualified social worker to interview his children in the preparation of a court report under section 7 of the Children Act 1989. Mr X says the report replaced previous reports which set out concerns about the care of his children and should not have been relied upon in court. Mr X wants the Council to declare the report was unlawful.

Back to top

The Ombudsman’s role and powers

  1. The Local Government Act 1974 sets out our powers but also imposes restrictions on what we can investigate.
  2. We cannot investigate a complaint about the start of court action or what happened in court. (Local Government Act 1974, Schedule 5/5A, paragraph 1/3, as amended)
  3. We have the power to start or end an investigation into a complaint about actions the law allows us to investigate. We may decide not to start or continue with an investigation if we think the issues could reasonably be, or have been mentioned as part of the legal proceedings regarding a closely related matter. (Local Government Act 1974, sections 24A(6) and 34B(8), as amended, section 34(B))

Back to top

How I considered this complaint

  1. I considered information provided by Mr X and the Council.
  2. I considered the Ombudsman’s Assessment Code.

Back to top

My assessment

  1. As part of private law proceedings involving children, the court may ask the Council to produce a section 7 report. The court will then consider the report as part of its decision making.
  2. Because section 7 reports form part of court proceedings, we have no jurisdiction to investigate their preparation or content.
  3. It is reasonable to have expected Mr X to raise any concerns he had about the Council’s report with the court at the time of the hearing. We cannot investigate Mr X’s concerns about this because the law places an absolute and permanent bar on us doing so. Mr X will need to return to court if he wishes to challenge any previous decisions made about the care and contact arrangements for his children.

Back to top

Final decision

  1. We will not investigate Mr X’s complaint because we cannot investigate the Council’s preparation or content of a Court ordered report. 

Back to top

Investigator's decision on behalf of the Ombudsman

Print this page

LGO logogram

Review your privacy settings

Required cookies

These cookies enable the website to function properly. You can only disable these by changing your browser preferences, but this will affect how the website performs.

View required cookies

Analytical cookies

Google Analytics cookies help us improve the performance of the website by understanding how visitors use the site.
We recommend you set these 'ON'.

View analytical cookies

In using Google Analytics, we do not collect or store personal information that could identify you (for example your name or address). We do not allow Google to use or share our analytics data. Google has developed a tool to help you opt out of Google Analytics cookies.

Privacy settings