Privacy settings

LGO logogram

Review your privacy settings

Required cookies

These cookies enable the website to function properly. You can only disable these by changing your browser preferences, but this will affect how the website performs.

View required cookies

Analytical cookies

Google Analytics cookies help us improve the performance of the website by understanding how visitors use the site.
We recommend you set these 'ON'.

View analytical cookies

In using Google Analytics, we do not collect or store personal information that could identify you (for example your name or address). We do not allow Google to use or share our analytics data. Google has developed a tool to help you opt out of Google Analytics cookies.

Leicester City Council (21 012 412)

Category : Children's care services > Child protection

Decision : Closed after initial enquiries

Decision date : 06 Jan 2022

The Ombudsman's final decision:

Summary: We will not investigate this complaint about the Council’s actions in relation to Mr X and his son during child protection proceedings. This is because it is a late complaint and there are no good reasons for us to investigate it now.

The complaint

  1. Mr X complains the Council was bullying and negligent to him and his son during child protection proceedings. Mr X says a social worker was aggressive towards him and made inflammatory statements. He says the Council’s actions have caused the family significant distress.

Back to top

The Ombudsman’s role and powers

  1. The Local Government Act 1974 sets out our powers but also imposes restrictions on what we can investigate.
  2. We cannot investigate late complaints unless we decide there are good reasons. Late complaints are when someone takes more than 12 months to complain to us about something a council has done. (Local Government Act 1974, sections 26B and 34D, as amended)

Back to top

How I considered this complaint

  1. I considered information provided by the complainant.
  2. I considered the Ombudsman’s Assessment Code.

Back to top

My assessment

  1. The Council closed its case on Mr X’s son in April 2020. Most of the incidents
    Mr X raises date back to October 2019. Mr X did not complain to the Ombudsman until November 2021. Therefore this is a late complaint and we should not investigate.
  2. We have discretion to set aside this restriction where we decide there are good reasons. In this case I have decided not to exercise discretion because it is reasonable to expect Mr X to have complained sooner if he was unhappy with the actions of the Council.
  3. Mr X says that he obtained information from the Council in August 2020 and it took him over a year to review this due to work and family commitments. It is not necessary to obtain evidence from the Council before coming to the Ombudsman. Mr X was unhappy with the Council’s actions at the time the of the events complained of and so there is no reason why he could not have raised a complaint sooner.

Back to top

Final decision

  1. We will not investigate Mr X’s complaint because it is a late complaint and there is no good reason for us to investigate it now.

Back to top

Investigator's decision on behalf of the Ombudsman

Print this page