Privacy settings

LGO logogram

Review your privacy settings

Required cookies

These cookies enable the website to function properly. You can only disable these by changing your browser preferences, but this will affect how the website performs.

View required cookies

Analytical cookies

Google Analytics cookies help us improve the performance of the website by understanding how visitors use the site.
We recommend you set these 'ON'.

View analytical cookies

In using Google Analytics, we do not collect or store personal information that could identify you (for example your name or address). We do not allow Google to use or share our analytics data. Google has developed a tool to help you opt out of Google Analytics cookies.

London Borough of Southwark (21 004 958)

Category : Children's care services > Child protection

Decision : Closed after initial enquiries

Decision date : 25 Aug 2021

The Ombudsman's final decision:

Summary: We will not investigate this complaint about the way the complainant has been treated by the Council in relation to her child. This is because it is a late complaint.

The complaint

  1. The complainant, whom I refer to as Ms X, says the Council has been harassing her and manipulating her to try to remove her child.

Back to top

The Ombudsman’s role and powers

  1. The Local Government Act 1974 sets out our powers but also imposes restrictions on what we can investigate.
  2. We cannot investigate late complaints unless we decide there are good reasons. Late complaints are when someone takes more than 12 months to complain to us about something a council has done. (Local Government Act 1974, sections 26B and 34D, as amended)

Back to top

How I considered this complaint

  1. I considered information provided by Ms X. This includes the Council’s response to her complaint in 2018. I considered our Assessment Code and invited Ms X to comment on a draft of this decision.

Back to top

My assessment

  1. In 2018 Ms X complained to the Council about events that occurred from 2016 in relation to the Council’s involvement with her and her child. The Council responded to the complaint in November 2018. Ms X told us she has not made any more complaints to the Council since 2018.
  2. I will not start an investigation because this is a late complaint. Ms X is complaining about events from before 2018 and I have not seen any reason to investigate such a late complaint.

Back to top

Final decision

  1. I will not start an investigation because this is a late complaint.

Back to top

Investigator's decision on behalf of the Ombudsman

Print this page