Decision search
Your search has 52604 results
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Oxfordshire County Council (24 020 504)
Statement Closed after initial enquiries Traffic management 06-Mar-2025
Summary: We will not investigate this complaint about the Council’s decision to introduce a traffic management scheme. This is because the complaint is late and there are no good reasons why it could not have been made sooner.
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Central Bedfordshire Council (24 021 052)
Statement Closed after initial enquiries Other 06-Mar-2025
Summary: We cannot investigate this complaint about a planning issue because it has been made by a town council. We cannot investigate complaints made by public bodies.
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Suffolk County Council (23 019 180)
Statement Not upheld Alternative provision 06-Mar-2025
Summary: Ms X complained that the Council failed to provide suitable full-time education to her son while he was unable to attend school. We have found no fault. The Council provided education which, in its view, met Ms X’s son’s needs, and it has explained why it did not consider it appropriate to make more education available to him. These were matters for the Council to decide and we have no power to question them.
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London Borough of Hillingdon (24 016 848)
Statement Closed after initial enquiries Planning applications 05-Mar-2025
Summary: We will not investigate this complaint about the Council’s handling of a planning enforcement case, an associated freedom of information (FoI) request, and the subsequent complaint process. There is not enough evidence of fault in the way the Council determined the enforcement case, it is reasonable to expect the complainant to refer any FoI concerns to the Information Commissioner, and it is not a good use of our resources to pursue any concerns about the Council’s complaint process in isolation.
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Transport for London (24 018 981)
Statement Closed after initial enquiries Parking and other penalties 05-Mar-2025
Summary: We will not investigate Mr X’s complaint about a penalty charge notice. This is because it would be reasonable for Mr X to appeal.
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London Borough of Newham (23 019 189)
Statement Upheld Antisocial behaviour 05-Mar-2025
Summary: Miss X complains about the Council’s handling of her reports of noise nuisance and antisocial behaviour. She says this impacted her health. We find the Council at fault which caused Miss injustice. The Council has agreed to apologise to Miss X and issue its decision without further delay.
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Leeds City Council (23 019 909)
Statement Upheld Special educational needs 05-Mar-2025
Summary: Miss X complains the council failed to complete her son Y’s Education, Health and Care Plan within the statutory time frames. We find fault with the Council for delay, failing to provide specialist provision as outlined in the Plan, and lack of communication. We have suggested a symbolic payment for the frustration and distress caused as a result.
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West Northamptonshire Council (24 001 146)
Statement Not upheld Disabled children 05-Mar-2025
Summary: Mrs B complained that the Council when considering a complaint about children’s services, failed to remedy the fact that the family had not been provided with appropriate support. We have not found fault with the Council.
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Royal Borough of Kensington & Chelsea (24 002 584)
Statement Upheld Homelessness 05-Mar-2025
Summary: When Ms X was homeless the Council housed her in unsuitable bed and breakfast accommodation, failed to properly investigate her reports of a rodent infestation and significantly delayed accepting housing duties to her. There was no fault in how the Council considered her priority points on its housing register or her location requirements for long-term housing. The Council has recently taken relevant action to improve its services. However to recognise the personal injustice caused to Ms X, the Council has also agreed to apologise and pay Ms X £1,500.
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North Yorkshire Council (24 002 714)
Statement Upheld Special educational needs 05-Mar-2025
Summary: Mrs X complained that the Council did not deal with her son Y’s education properly. The Council is at fault because it did not consider providing s19 alternative education provision. Mrs X and Y suffered avoidable distress. Y suffered loss of educational provision. The Council should apologise, pay Mrs X and Y £200 each for distress, pay Mrs X £2,000 for missed educational provision and provide guidance to staff.