Decision search
Your search has 52604 results
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London Borough of Newham (24 020 579)
Statement Closed after initial enquiries Parking and other penalties 24-Mar-2025
Summary: We will not investigate Mr X’s complaint about a penalty charge notice. This is because it would have been reasonable for Mr X to appeal to London Tribunals.
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City of Bradford Metropolitan District Council (24 022 771)
Statement Closed after initial enquiries Parking and other penalties 24-Mar-2025
Summary: We cannot investigate Mr C’s complaint about a Penalty Charge Notice he received from the Council. This is because Mr C appealed to the Traffic Penalty Tribunal.
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Dacorum Borough Council (24 014 532)
Statement Closed after initial enquiries Other 24-Mar-2025
Summary: We will not investigate this complaint about the Council’s decision not to take enforcement action against breaches of planning and listed building control. We have not seen enough evidence of fault in the way the Council made its decisions. Also, we do not consider the complainant has suffered enough personal injustice to warrant our involvement. Finally, we cannot achieve the outcome the complainant is seeking.
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Statement Closed after initial enquiries Child protection 23-Mar-2025
Summary: We will not investigate this complaint about the actions of a social worker. This is because the complaint concerns actions which are not separable from those considered in court, which the law says we cannot investigate.
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Essex County Council (24 018 269)
Statement Upheld Special educational needs 23-Mar-2025
Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.
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North Yorkshire Council (24 018 664)
Statement Closed after initial enquiries School transport 23-Mar-2025
Summary: We cannot investigate this complaint about a decision made by the Council relating to school transport routes. This is because the complaint is made on behalf of a public body.
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North Northamptonshire Council (24 018 696)
Statement Closed after initial enquiries Child protection 23-Mar-2025
Summary: We will not investigate this complaint about the content of a report considered by a Child Protection Conference. This is because our intervention would achieve nothing significant.
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City of Bradford Metropolitan District Council (24 018 043)
Statement Closed after initial enquiries School transport 23-Mar-2025
Summary: We will not investigate this complaint that the Council was at fault in refusing the complainant’s appeal for school transport for her son. There is insufficient evidence of fault on the Council’s part to warrant investigation.
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London Borough of Hammersmith & Fulham (24 005 141)
Statement Upheld Trees 21-Mar-2025
Summary: Ms A complained the Council failed to properly maintain a tree around her property and gave her incorrect information about who was responsible for it. We found the Council at fault for delays in responding to Ms A and delay in taking action when Ms A raised her concerns. The Council agreed to apologise to Ms A and make a payment to recognise the avoidable distress it caused her.
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Statement Upheld Special educational needs 21-Mar-2025
Summary: Mrs X complained the Council failed to complete an Education, Health and Care needs assessment for her child within legal timescales and is still ongoing. She also said it failed to provide an education for her child for a long period. This has caused significant frustration, distress and uncertainty, and affected her child’s wellbeing and educational attainment. We found the Council at fault. The Council has agreed to apologise and make symbolic payments to remedy the injustice.