Decision search
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North Tyneside Metropolitan Borough Council (24 003 435)
Statement Upheld Enforcement 10-Jan-2025
Summary: We found no fault on Mr C’s complaint about the Council failing to ensure compliance with planning conditions, which included an acoustic fence, and it failing to take enforcement action for a fence attached to his garage, both of which affected his amenities. The Council properly considered whether it need to take enforcement action. It failed to follow procedure when it dealt with his formal complaint. The agreed action remedies the injustice caused.
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London Borough of Enfield (24 003 954)
Statement Upheld Special educational needs 10-Jan-2025
Summary: Mr X complained the Council failed to provide his son, Y with a suitable education or the provision set out in his Education, Health and Care (EHC) Plan after he stopped attending school in July 2023. The Council was at fault. It failed to provide Y with any education or the specialist provision in Y’s EHC Plan between September 2023 and June 2024. The Council agreed to apologise and make payments to acknowledge the impact this had on Y’s education.
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London Borough of Waltham Forest (24 005 131)
Statement Upheld Homelessness 10-Jan-2025
Summary: The Council failed to meet its duty to provide Ms X with interim, or temporary, accommodation when she told the Council she needed to flee her home due to domestic abuse. As a result, Ms X and her children remained living in the property where she reported being at risk of abuse, for fourteen months. The Council also failed to inform Ms X for almost a year that she had been added to the housing register. In recognition of the injustice caused, the Council has agreed to apologise, make Ms X an offer of suitable accommodation, pay Ms X £3,050 and carry out service improvements.
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London Borough of Southwark (24 005 442)
Statement Closed after initial enquiries Local welfare payments 10-Jan-2025
Summary: We will not investigate Miss X’s complaint about the Council’s handling of her application for support under its an Emergency Support Scheme. This is because there is insufficient evidence of fault.
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London Borough of Haringey (24 005 621)
Statement Upheld Disabled facilities grants 10-Jan-2025
Summary: Ms X complained the Council did not send her Occupational Therapy assessments and closed the case without telling her. She also complained the Council carried out work at her private rented property without the prior knowledge of the homeowner and did not repair damage. Ms X said this caused damage which created health and safety issues. Ms X said this distressed her and her family. There was fault in the way the Council did not send the assessments, did not tell Ms X it closed her case and delayed repairing the damage to her property. This frustrated Ms X. The Council has agreed to apologise and make a financial payment.
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Eastbourne Borough Council (24 005 658)
Statement Not upheld Other 10-Jan-2025
Summary: There is no evidence of fault by the Council. The planning legal agreement says the developer ‘may elect to transfer’ public open space to the Council. The Council has reached a decision not to use the dispute resolution process over the space which Mr X wants it to do. The owner of the land is responsible for repairs to the area.
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North Tyneside Metropolitan Borough Council (24 005 868)
Statement Closed after initial enquiries Assessment and care plan 10-Jan-2025
Summary: Miss X complained that the Council placed her late father, Mr Y, in a care home that was not safe for him, that his care plan was incorrect, and that the Council’s communication with Mr Y’s family was poor. We will not investigate Miss X’s complaint, because it is unlikely we could add to the response she has already received from the Council.
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Northumbria Healthcare NHS Foundation Trust (24 005 868a)
Statement Closed after initial enquiries Hospital acute services 10-Jan-2025
Summary: Miss X complained that the Council placed her late father, Mr Y, in a care home that was not safe for him, that his care plan was incorrect, and that the Council’s communication with Mr Y’s family was poor. We will not investigate Miss X’s complaint, because it is unlikely we could add to the response she has already received from the Council.
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Shropshire Council (24 006 517)
Statement Upheld Charging 10-Jan-2025
Summary: Ms X complained the Council has incorrectly calculated her contribution towards her care costs in her 2024 financial assessment. We found fault with the Council applying the 2023/2024 Disability Related Expense disregard rate rather than the 2024/2025 rate for Ms X’s bedding disregard. We did not find fault with the Council’s other decisions or calculations in Ms X’s financial assessment. The Council agreed to apply the correct 2024/2025 bedding disregard rate to Ms X’s financial assessment, backdates this to 1 April 2024 and apologises to Ms X.
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Suffolk County Council (24 006 815)
Statement Upheld Special educational needs 10-Jan-2025
Summary: Ms X complained about the Councils actions in relation to her child, Y’s, Education, Health and Care Plan (EHC Plan). The Council was at fault. It failed to issue a final amended EHC Plan following a previous annual review meeting. It then delayed the latest annual review meeting and delayed issuing a final amended EHC Plan. The Council also communicated poorly with Ms X. The Council has agreed to apologise to Ms X and pay her £300 to acknowledge the distress and frustration this caused her.